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PDF Preview not working in Windows 11

bmayfield

I am using the Dropbox App on my Windows 11 PC. I have the green check mark on the file, indicating that it is a local stored file. My issue is, is that the PDF does not preview in the Preview Window. This is a very valuable feature to me and makes it so I do not have to open each individual file. This issue occurs ONLY on my Windows 11 PC. I have installed the Windows PowerToys and changed the settings on PDF files, however, it does not fix the issue.

Any other help or suggestions is greatly appreciated!!!

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bmayfield

Jay, I went to the Main Folder of Dropbox and made ALL the files Local Files. Once that process completed, some files worked, while others did not. I later restarted the computer and opened the PowerToys app. Once in PowerToys, I turned the preview features on for .PDF and restarted the computer again. Once these task were completed, my files are now displaying in the side view window.

I am not sure which one of these 2 process corrected it, but as of now, it is working and I have no issues. If there are any other issues, I will re-post here.

All comments

Jay

Hi @bmayfield, thanks for bringing this to our attention.

Could you try marking the file as online-only and then local again to see if the file previews?

Keep me updated with any progress!

bmayfield

Megan

Glad to hear (or read in our case) that your troubleshooting worked @bmayfield!

If you need us in the future, give us a shout.