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Website freezes, when I try to upload files

Hi All - I've created a folder on the dropbox website (not the app) and uploaded several folders. Now trying to upload a series of Jpegs and random doc files, etc. When I select the files, the whole webpage freezes and won't respond until I refresh. This behavior repeats each time.

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psiboxer

Fair enough.

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Hannah

Hey @psiboxer, thanks for bringing this to our attention.

I'd suggest you try from a different browser, or from a private browsing window, to see if you get a different behavior.

If so, you can try clearing the cache of your browser, which should help.

Let me know how it goes!

psiboxer

Thanks - I actually found the upload started if I waited for about 2 minutes. But it's poor development. The site really should have a message or something that says it's preparing for the upload...

Walter

Hey @psiboxer, sorry to jump in, but does the same behavior persist on other browsers too?

Also, how many files are you trying to upload in one go?

psiboxer

@Walter @Hannah - When I switch from Safari to Chrome, the page no longer freezes. However, I get a bunch of incompatibility errors on the file. I'm trying to upload a Photos Library from my Mac to Dropbox to save space. However, it seems Dropbox is pretty particular about what it's willing to store. When I say skip the incompatible files, it starts uploading ~7500 files instead of the one photo library. Granted, it's 16GB, but that's exactly why I need to put it in the cloud to save space.

Walter

Thanks for the additional information @psiboxer - much appreciated.

I just wanted to mention that it's not really recommended to put your Photos Libraries to Dropbox. You can find more information about this here and here.

I hope this helps to some extent.

psiboxer

Fair enough.

NilsRandrup

I have the same problem with browser/website freezing and becoming unresponsive. I have a larger picture archive on an external harddrive I am trying to upload to dropbox with approx. 450 GB and 37.000 files via the latest Chrome browser. But I have had no luck on this, so I am trying to figure out what the max size upload that the dropbox website/browser can handle in one go.

NilsRandrup

I found an entry saying that the max size is 375 GB at a time so I cut the folder in half and tried with 175 GB but same result. Website becomes unresponsive and does not upload any even after waiting 30 min.

Walter

Hey @NilsRandrup - sorry to hear you're having issues with this.

If this persists after clearing your browser's cache and/or on another browser (preferably with no extensions or plugins running), I'd suggest doing it in smaller chunks.

In any case, please keep us posted!

cutpee

I have the same issue..

Jay

Hi @cutpee, what steps have you taken to attempt to resolve this issue on your device?