Child Item

Dropbox Passwords remains blank.

Recently I upgraded to windows 8.1 I added Dropbox passwords to chrome and I logged in but without asking for recovery words

it just showed this.

Screenshot (3).png

I deleted and reinstalled Dropbox passwords but it still didn't fix the problem I even upgraded from windows 8.1 32 bit to 64 bit

but even that didn't work.

Please help all my passwords are in Dropbox passwords.

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Accepted answers

Walter

Hey @H_dropver, sorry to jump in, but can you clear your browser's cache and try again?

Apart from that, make sure to update your Chrome to the latest version and if the issue persists, try another browser as well.

If you happen to be on the Basic plan, note that you can use Dropbox Passwords on up to 3 devices.

All comments

Megan

Hi @H_dropver, how are you today?

Does this happen on a specific browser? If so, could you possibly disable the extension, and then enable it again to see if that changes things?

Keep me posted!

H_dropver

This happened on google chrome

Walter

Hey @H_dropver, sorry to jump in, but can you clear your browser's cache and try again?

Apart from that, make sure to update your Chrome to the latest version and if the issue persists, try another browser as well.

If you happen to be on the Basic plan, note that you can use Dropbox Passwords on up to 3 devices.

H_dropver

Thank you it worked

HarryH

I am having the same issue as others with blank passwords extension, clearing my browser cache and my chrome doesn't need updating doesnt work. I have to basic plan. It works on my phone but i have tried multiple computers and broewsers,and everytime i open the chrome passwords extension i get the same blank screen with the picture

Hannah

Hey @HarryH, thanks for reaching out to us.

I moved your post under this relevant thread, I hope that's alright.

Is it possible that you're using Passwords on 3 devices already?

With the Basic plan, you are limited to using Passwords on only 3 devices, could that be the case with you as well?

HarryH

It is definitely possible but how do I manage my devices to tell?

Walter

Hey @HarryH, sorry to jump in here, but you should be able to find the devices that are linked to your Dropbox account on this page.

Apart from that, you can access your Dropbox Passwords settings from the waffle icon on the upper left corner on your account's homepage.

I hope this helps and please keep us posted with any updates, Harry!

HarryH

I cleared the accounts logged into passwords, now i cannot get into my passwords account as i dont know my recovery code. I can log into my dropbox account just not my dropbox passwords account. Is there any way to unlock my account as if i reset it i belive i will loose them all

Jay

Hi @HarryH, in general, without the recovery words, it won't be possible to log back into Dropbox Passwords, nor is it possible for the support team to assist on this matter.

Are you certain you don't have them saved anywhere, or have any access to your account on another device or mobile?

HarryH

I cannot find my recovery words anywhere, i logged out of all devices because i had too many logged in so i can verify with another device. Am i going to loose all my passwords for can support help me if i give them personal information

Jay

Unfortunately, it wouldn't be possible for support to assist you if you've lost your recovery words, as Dropbox Passwords uses a zero-knowledge encryption system, so Dropbox never stores the decryption key.

I'm sorry I can't be more helpful on this matter.