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What is the brown box icon on the left bottom corner of my files when using the desktop app?

Mani26750

Hello,

On several files, I have a brown icons in left bottom corner of my files.(see below)

in fact, in the same folder, there are green logos on fils but sometime there are brown logo

I want import this files in Lightroom but seem that files with brown logo can't be import.

So :

1/ What mean brown logo ?

2/ How can I "fix" it to import files in lightroom ?

Thank you

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Mark

The brown logo isnt a Dropbox one. My guess is you've enabled the Briefcase function in Windows: https://www.techmesto.com/how-to-enable-briefcase-feature-in-windows-10

This is not supported in Dropbox and Dropbox can only sync/use/work with files that are in its own directory. So to use them you need to move the files directly in to Dropbox rather than just linked.

All comments

Mark

The brown logo isnt a Dropbox one. My guess is you've enabled the Briefcase function in Windows: https://www.techmesto.com/how-to-enable-briefcase-feature-in-windows-10

This is not supported in Dropbox and Dropbox can only sync/use/work with files that are in its own directory. So to use them you need to move the files directly in to Dropbox rather than just linked.

Mani26750

Thank your for your reply but I don't understand one thing.

Indee ; you have written : "So to use them you need to move the files directly in to Dropbox rather than just linked. "

Files in dropboxs come from a supplier ans files were in the dropbox cloud

I have synchronisae them to have files on my computers few day ago

Then , Yesteraday or the day before yesterday, I have did a copy past on some files and it seem that this logo appears for this action.

So I don't understand when you say "So to use them you need to move the files directly in to Dropbox rather than just linked. beacause for me they are already

Thank you for your help

Rich

@Mani26750 wrote:
On several files, I have a brown icons in left bottom corner of my files.(see below)

@Mark is correct; the box icon overlay isn't part of Dropbox. It's part of OneDrive, and it's interfering with your Dropbox. You'll need to disable OneDrive or find a way to get it to stop syncing your Dropbox as well.

Kim chao

Hi,May i ask have you fix this now?I also got this with my win11 computer,it's super annoying and I have tried many methods,but both of them dons't work,unless uninstall the onedrive

Nancy

Hi @Kim chao, I hope you’re doing great!

Since this icon isn’t related to Dropbox, I’m afraid you’ll need to get in touch with Microsoft for further support.

If you need something else though, give me a nudge.

Kim chao

Hi,Nancy,

thanks for your reply, since many people said that this is caused by the onedrive, I have tried to unlink and uninstall the onedrive from my computer,but the files in my dropbox still has this brown box icon,and I still hard to sync files with dropbox,and even it will lead the crush of my windows explorer

Megan

Hi @Kim chao, when you say you have a hard time syncing your content to Dropbox, could you let me know more of this?

What is the problem you're facing? Also, is OneDrive installed to your device at the moment?

Kim chao

Hi,Megan,thanks for your reply. Yes,I have onedrive on my computer , once I want to open a file in the dropbox it will not syncing and will not only cause the crush od DB,but also the windows explorer. Since many people said that this leads by the onedrive.t I also have tried to remove the Onedrive from my computer ,but still has this problem.

And I have also find another thing about this,I have three computers and both of them loggin a dropbox account,but it seems just working well in the computer which is the first one with Db, neither of both other two computers(one win10 and one win11) which logged in to DB later could not working well. so I guess this is may not the problem of Onedrive and win11, but the problem of DB in Multible devices.

Kim chao

I have found another thing about this, I have three computers and both of them loggin a dropbox account,but it seems just working well in the computer which is the first one with Db, neither of both other two computers(one win10 and one win11) which logged in to DB later could not working well. so I guess this is may not the problem of Onedrive and win11, but the problem of DB in Multiple devices.

Nancy

Hi again, @Kim chao!

Can you try something else with me, and let me know if you see any difference this time?

If you’re not on a Basic plan with more than 3 devices connected at the moment, I’d like you to disable OneDrive once again and reinstall the Dropbox app on your computer.

Does that seem to help at all?

Kim chao

Hi,Nancy,

my plan is business standard,and i have tried remove onedrive from my computer,but still doesn't change anything

Jay

Hi @Kim chao, when you say you tried to remove OneDrive, were you successful in doing so and preventing the app from loading?

Does you have any other apps on your machine that add their own sync icons?

amalik292

I had the same issue. I went to dropbox online, downloaded the zip file and extracted it. Then I went to dropbox for desktop and deleted all the old ones and transferred all the new ones.

Its a pain but it worked

suev

Has anyone solved this?

I have disabled Onedrive.

I have reinstalled Dropbox.

Brown icons still there and in a panic as I cannot access any of my files.

thank you.

Walter

Hey @suev, sorry to hear you're having issues with this.

Did you reboot your computer after disabling One Drive and reinstalling Dropbox on your machine?

If you did and this persists, you might need to completely uninstall One Drive from your computer, at least temporarily.

Usman Shabbir

Thanks for this solution.

I have quit myself from one drive first and then uninstalled OneDrive and restarted the computer. It resolved my issues.

babyblues

I have been doing research for weeks now and I cannot find the answer. I know it happened before and I didn't think I would have to remember the fix, which clearly I do and I cannot for the life of me remember what the cause was. I may be completely wrong, but I am pretty sure it had something to do with one drive, which complicates things, as I have a personal one drive as well as a business version. I have NO idea why it would interfere and what the interference is, but I want to know how to preview the documents in my Dropbox in file explorer.

At the moment there is no preview available for ALL file times and it is due to this "brown box".....however there is no solution anywhere as to how to overcome this issue. Interesting, when I put the view as large icon, it comes up with a view in the icon, obviously too small to read...however, will not preview in preview pain, no matter what the file type. I have changed the preview pane to Details Pain, no idea what the significance of this is, but it basically shows the document in thumbprint size, similar to the below screenshots. When I change back to Preview Pain, it is completely blank.

I know this can be resolved....as I have resolved it before, but I cannot find the solution now and I am getting frustrated.

Hannah

Hey @babyblues, sorry to see you'r'e having this issue.

If you disable OneDrive and restart your computer, does the issue persist?

babyblues

@Hannah I need one drive though! I have dropbox for my personal things and I use onedrive for business, so I can't disable it! I did try and disabled it and I have lost all my files and I have to now download them all over again, so I am actually pretty annoyed that so many people have had or are having this issue and yet there is not a solution to the problem!

Bartbox

allways when I open the camera Upload map on my computer the pictures do not appear automaticly in the map and always i see a small box icon at the picturefile (which does not show me the picture).
Picture thumnail appears only when i click on the file

any suggestion how to solve this issue

Hannah

Hey @Bartbox, welcome to the Dropbox Community.

I moved your post to this relevant thread; can you take a look at the info posted here, to see if it helps in your case?