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Payment issue

I cancelled my free trial on April 28.
As my credit card changed, I keep getting emails from Dropbox that we couldn’t get your charge. Charge is free. what should I do?

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Mark

Where did you cancel the trial? If it was a mobile store it can take time to update and replicate through.

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Mark

Where did you cancel the trial? If it was a mobile store it can take time to update and replicate through.

kanochidori

Ok, I will wait.
Thank you.

Rajeshaslia

Dear team I have done payment for my account on 15 dec it was due on 10 dec but it's not updated what could be the reason

Hannah

Hey @Rajeshaslia, sorry to see you're having trouble with your subscription.

How did you make the payment? Was it through credit card, PayPal or perhaps iTunes/Google Play?