We have 6 team members who are using Dropbox and can edit, share etc files and folders but one of my team member having trouble to access these files. Make offline-only / online only not showing while right click to any of the folder.
Hi @AB1977, how are you this Monday?
It'd be the best thing for the member to contact us, so we can troubleshoot with them directly.
Do they have a problem seeing the content you add on your end? If so, are they checking the web or the desktop app?
It'd also help to know the version of the app they're using, along with the OS installed on the device, and the syncing status. Any screenshots are more than welcome.
Let me know more, and we'll take it from there.
after organise no smart sync option is showing...
Sorry to jump into your conversation with Megan here, @AB1977.
You said that this person is having trouble accessing the files. Do they see the files on our website, but not in the local Dropbox folder?
Or can they see them in the Dropbox folder, but they just don't see the offline/online-only options when right-clicking?
And what is the sync status of the Dropbox app? They can see that if they hover their mouse over the Dropbox icon in their menu bar.
He can see the files in the Dropbox folder and all files are syncing (A solid blue circle with two white arrows going in a circle), but don't see the offline/online-only options when right-clicking.
Hi @BA1977, thanks for clarifying.
When a file is syncing the Smart sync options wouldn't be present, due to the fact that the file hasn't synced yet.
Once it's up to date, they should be able to change it. Can they try right-clicking on a file that has already synced, to try it out?
Thanks for the message, but those files are already synced and showing a green icon which means that your file is synced with Dropbox by right clicking the Smart Sync option not visible.
And is that the case for all the files in their Dropbox folder, or just some of them?
Oh, and don't forget to have them check the sync status please!
all the files in their Dropbox folder...please help...
Hey @BA1977!
One more thing, please.
I'd love for you to send us 2 more screenshots, please. They'll be a tremendous help so we can proceed further.
One would be of what they see when they hover their mouse over the little Dropbox icon, next to their WiFi. And one more, of what they see when they right click on a synced file, with a green tick.
I am having the same issue...no screen showing make online only....not sure how to tell if a file has synced
Hey @scrapbooker, sorry to hear that.
Can you please send us a screenshot of how the files appear and a screenshot of the options you currently see, when right-clicking on the files?
Here's a screenshot....I just did an upgrade, was hoping it would fix the issue but hasn't same screen
Hi @scrapbooker, thank you for the screenshot!
What is the version of the app that you're using on your end? Have you tried to sign out of the app, then back in?
Keep me posted!
Yes, once I signed out it was a mess....only linked me to a shared file....had to restore all of my files back into it.....
Hi from me as well, @scrapbooker.
Have you also checked these steps to make sure the Dropbox system extension is enabled on www.dropbox.com?
Are you saying to to turn it off???? Hope this screenshot helps!
Hey @Terrig, this setting needs to be turned on, actually.
Can you also follow the steps here, to make sure you've set the correct permissions for the Dropbox application?
Hannah I finally got the screen to say make available off line so I did these folders....now this is the screen now....does it look right?
Hannah, I did as you stated and the screen came up make offline...so I did that....this is current screen, does it look correct?
Hey @Terrig, that's it!
If you can right-click a file or folder now and see the 'make online-only'/'make available offline' options, then you're good to go!
Thats what I did....I did do in batches of folders. Is there a way to tell if they are offline only?
The ones with the green check mark (solid green), would be available offline and the ones with the cloud icon would be online-only.
You can see all the sync icons here.
Got it! Thank you so much!!!
