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File upload gets hung up or loses connection

I am able to upload files to my account up to around 20 MB. However, when I try to upload files between about 25 - 45 MB, the website keeps getting hung up or losing connection. I have a good internet connection and I have plenty of space left in my account. How can I upload these files?

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Megan

Hey @rogerky72, how are you today?

Have you tried a different browser other than the one you're currently using?

If I were you, I'd also try an incognito tab on your current browser. Can you give it a go, and let me know of any updates?

Thanks!

rogerky72

I have tried three browsers and private/incognito browsing as well, but uploads above about 20 MB still get hung up. As mentioned, I have plenty of account space and a good internet connection. Any ideas? Thanks.

Walter

Hey @rogerky72, sorry to jump in here, but could you try rebooting your modem and computer and try again?

If you still get the same results, I'd appreciate a screenshot of the exact error you're getting.

zdroberts

Having the same issues as I've given up trying to get the desktop app to work. Really wish it would upload files in order to at least when the web upload randomly cuts out (not because of losing internet) I can start up again with the last file.

huyness

this is a problem that has been occuring for 4 years. there's already a 13 page thread about it without any assistance from Dropbox because it does not occur enough for them to care

https://www.dropboxforum.com/t5/Dropbox-files-folders/Upload-has-been-stuck-saying-quot-1-sec-left-quot-for-hours/td-p/311036

Megan

Hi @zdroberts & @huyness, how are you today? I'd be happy to help and look into this for you!

Can you let me know your app's version, along with its syncing status, please? How long have you noticed this behavior?

Keep me posted and we'll take it from there.

huyness

im not using the app. and i don't sync. i'm using the dropbox website. it's been going on for over 2 years. i've posted this same problem on this same thread numerous times as well as other people. you upload files, sometimes it works, sometimes it doesn't. sometimes it uploads all of them but with the last file it just hangs there. or you upload a movie and it just hangs at the last 1%.

i suggest you through and read the comments from all these people with the same problem.

Megan

Hey @huyness, thanks for clarifying.

Since this isn't a consistent behavior then there could be a number of things that impact and fuel this.

It could be a connection issue, a browser and cache issue and more. I suggest you check the status page when you notice this, to see if our website is operating as it should.

Provided that everything is functional there, you'd want to clear your cache, cookies and also try a different browser.

If after all the basic troubleshooting you notice the same problem, then that means the issue is located back on us. All you have to do then is give us a shout.

I hope this clarifies.

Sockboy50

Im having the same issues uploading small 2 mb files to dropbox thru an app called hi q. It used to work but now always says connection lost. It happens with and without wifi or mobile data

Megan

Hi @Sockboy50 , let's jump straight into this!

How exactly do you upload files to Dropbox using this app? Can you walk me through this process?

Any screenshots of the error message you get is welcome.

Keep me posted!

ashleywchism

Can anyone help with the error below? The internet is working fine on all other devices.

Jay

Hi @ashleywchism, have you tried using another browser when uploading files to see if the issue occurs again?

Do you have any proxy, VPN, firewall, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains?

ashleywchism

Is this fixed? I have been trying to do this for over 10 days and have been unable to upload a file with the same issue every single time. This is very frustrating and what poor customer service to see so many of us are having the same issue and nothing is being done.

The message continues to pop up, no matter the browser or how many times I check and reboot "You seem to be having internet issues. Hang tight and we’ll resume your upload once you reconnect." that is not the case. I would like this issue fixed or an update asap.

Walter

Hey @ashleywchism, sorry to hear you're having issues with this.

There's currently an issue that's affecting some users who try to upload large files through the website.

You can take a look here and subscribe to keep updated with its status.

We'll also update this thread as soon as we have any news to share.

ashleywchism

We are all having the same issue and do not have internet connection issues, so what is dropbox going to do to fix this problem? Would like to cancel if I am not going to be able to upload videos to store and share when paying for a subscription to do just that. This has been going on for almost 2 weeks and that is very frustrating as a consumer.

Jay

Do you have any proxy, VPN, firewall, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains?

WFHBase

This is a consistent behavior. Even 2 years later. I have mesh wifi. I'm not losing internet. I can navigate all around the dropbox website while it claims I don't have internet. Why is dropbox throttling uploads and pretending it's the consumer's internet? We all pay plenty to be here...

Walter

Hey @WFHBase - sorry to hear about this.

Have you tried clearing your browser's cache or even switching browsers since you first noticed this?

Let us know more and we'll take it from there!

WFHBase

Of course I have done all the basic troubleshooting 101. Do you guys copy paste these responses? The thread is full of this suggestion.

Walter

We just check in with everyone individually as the root cause of the issue could be different for each person @WFHBase - thanks for clarifying that you've tried the previous suggestions.

Since you've already done some troubleshooting on this, would it be OK if we sent you an email to have a further look internally?