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Dropbox taking up "other files" Disk Space on MacOS

Hey,

I have an issue with the Dropbox Smart Synch function on my MacBook Pro M1 2020.

Until recently everything worked just fine, I also have the "Smart-Synch-Update for Mac" Box checked in the settings.

But now, when I synch a file or folder to "online only" it will do that and show, that the file has 0 Byte. But simultaneously my "other files" space in the MacOs Disk Space Tool increases so that I have about 250GB of "other files" on my system, that are no where to be found. Even if I search everything on my Mac there is no folder that is so big.

Bildschirmfoto 2021-11-27 um 20.08.32.png

Can anyone help me?

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Walter

Hey @Sheqo, sorry to hear you're having issues with Smart Sync.

If your desktop app is showing 'up to date' in your menu bar, could you try clearing your cache folder?

Let me know if that helps!

Sheqo

Hey Walter,

thanks for the reply!

Everything is up to date and I already cleared the cache folder, but that didnt solve my problem unfortunatly.

Walter

Could you send me a screenshot of the files and folders in your Dropbox folder @Sheqo?

I would like to check their syncing icons and see if they're set to be 'online only' indeed.

Sheqo

Hey Walter

Here is a Screenshot of my "largest" Folder in my Dropbox:

As u can see, most of the folders are synched for "online only" with some exceptions for files I need frequently.

Here is another Screenshot of my files, where u can see, that the numbers doesnt add up. It says that there are 270GB in my user folder wich are nowhere to be found.

Walter

Thanks for the screenshots @Sheqo - much appreciated!

If the issue persists after rebooting your computer, may I reach out via email to have a further look internally?

Sheqo

Hey Walter,

sure, u can contact me via Mail.

Do I have to write my mail adress here or do u have it?

Walter

Thanks for the cooperation @Sheqo

No worries about the email address, I used the one that's linked to your profile here, in our Community.

Please have a look at your inbox for my message and we'll take it from there.

ben476

Hi, I hope you have found a solution to your problem. Recently, this exact same thing happened to me, and I can’t for the life of me figure out how to fix it. So if you found a solution to the problem, I would be grateful if you could share it here. Best regards, Ben.

ben476

Hi Walter, I’m new to this forum, and couldn’t figure out how to tag you in my reply to OP. So I’m replying to you too:

I’m having the exact same problem as OP, and was wondering if you were able to solve it. If so, I would be very grateful if you could share the solution with me. Thanks. Best regards, Ben.

Megan

Hi @ben476, welcome to our Community!

Can you share with me the app version that you have installed to the device? You can find that by hovering your mouse over the little Dropbox icon, next to your WiFi icon.

Also, what do you see on your end? Any screenshots are welcome, so we can have a visual on this.

Thanks!

LilyMuseic

I have Dropbox issues bigtime which go unresolved --- all seem to be because I use MacOs. I have never found a solution through using this forum. Ever. Found help from someone who used the same music notation program I use for one issue. Otherwise, no. Seems like Dropbox should not state that it is compatible with Apple products. Or, if it is truly compatible with Macs, then they should employ a Mac Dropbox person.

dreamuser-dnco

Hi Megan, I am also having this problem. I have completed the tasks above and nothing changed. Also on MacOS.

Jay

Hi @dreamuser-dnco, have you tried contacting the support team for further assistance on this matter?