Child Item

Save to Dropbox not possible in iOS Shortcuts

When using the file save dialog in iOS Shortcuts (formerly ,Workflows') the Dropbox target option is greyed out. Any idea how to fix that? It did work for me some time ago, but stopped for seemingly no reason. Additional info:

Dropbox iOS app is installed and user logged in.
Dropbox is enabled as a file location in iOS Files app.
Manually saving items via the file save dialog is working just fine.
Data connection is available (WiFi and LTE).
Reinstalling Dropbox does not help.
Specs: iOS 15.1 on iPhone 11 Pro

The problem is similar to that one: https://www.dropboxforum.com/t5/Dropbox-installs-integrations/Unable-to-Save-to-Files-on-iOS/td-p/265404

but only occurs when using the file dialog from within a workflow/shortcut.

iOS Shortcut using ,Save File' dialog

,Save file' dialog

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Comments

Hannah

Hey @dbm14, thanks for reaching out to our Community today!

Since you've already tried a few things, can I reach out to you via email, so we can look into this more closely?

Thanks.

dbm14

Hello @Hannah!
Sure, awaiting your reply then. (I guess you can see my user account and mail address?)
Thanks!

Hannah

Sorry for the delay on this, but I've just reached out to you, so make sure to check your emails!

monomond

Hello,
i have the same problem. Is there any solution?

Hannah

Hey @monomond, thanks for the nudge here.

Did you perhaps only recently update your iOS to 15?

Also, if you search for 'Dropbox' in the actions available in Shortcuts, are you able to find a 'save to Dropbox' option that you can use instead?

dbm14

@monomond The suggestion was to use the ,Save to Dropbox’ action instead of the general ,Save’ action. This works, but does not solve the issue. With ,Save to Dropbox’ I have to decide where to save it before running the action, whereas ,Save’ gives all possibilities.

@Hannah Is this a bug or does Dropbox not fully support the iOS save dialog?

Jay

Hi @dbm14, if the support team suggested the to use the Save to Dropbox feature, then those would be the recommended steps to take.