Misuse or mistake using my email address

Hey @montao, welcome to our Community!

Would it be okay to contact you at the email associated with your account in order to assist further on this matter?

Keep me posted!

RafaConS

@Megan, several of our corporate users received the same email in French, and had accounts created under the same user - "Daskip Tgay". Can you please contact me to assist us?

montao

Yes you may also contact me at the account email address that is mine.

Sure can @RafaConS & @montao!

I've reach out to you via email!

Reply back as soon as you can, and we can investigate further.

Jermermery

Hi I have had exactly the same with the same name.
I went into the account, reset the password and deleted the account but would like confirmation that my files are secure.

hel1

I also had the same mail an also went into the account, reset the password and deleted the account but would like confirmation that my files are secure.

arosen32umd

This happened to me as well. I've just used my email to reset the password and take control of the account. Can Dropbox provide any info on the person doing this?

Same issue, all my files are gone. Can you pls confirm breach and if my files are ok?

Hey @lab1, welcome to our Community!

Can you let me know more, in regards to what happened your files and if you have access to your Dropbox account?

Keep me posted!

Hi Megan!

I got emails in French about my account and was locked out. I changed the password back and when I got in, all my files were gone except one shared folder.

Same name used as the people above.
Thx!

Hi @lab1, I hope you're doing well!

Do you remember the last time you signed into your Dropbox account?

If I were you, I'd also take a look into the events page, and check to restore anything that has been deleted.

There is nothing in events except the shared folder. I was in there in Nov/Dec months ago I think, I don't use it all the time b/c it's my archive. Can you even retrieve anything from that timeframe? Thx!

Hi @lab1, how are you today?

If these files were deleted more than 30 days ago, then I'm afraid you wouldn't be able to retrieve them.

Have you checked to make sure that you didn't accidentally open a new Dropbox account, hence you can't find your content?

I 100% did not and other hacking posts have said that you could pull files from 180 days. Is that not possible? That means no one's files are save on your service which is very disturbing.

Rich

@lab1 wrote:
... other hacking posts have said that you could pull files from 180 days. Is that not possible?

The recovery time for deleted files is based on the plan you have. Basic (i.e. free), Plus and Family accounts include 30 days of recovery. Professional and Business accounts include 180 days.

Note that upgrading your account after a file has been deleted does not mean you can recover files that were deleted more than 30 days ago. It's already beyond the limit, so the files are already gone. The 180 day period only applies to files deleted after the upgrade is purchased.

Hi Rich,

It was a pro account. Either way, bad business practice.

Hi,

I have exactly the same problem. I haven't used this DB account for a long time, but suddenly noticed that my name has changed to "daskip tgay".

On my inbox I found a request in French to reinitialize my password. It was in October 2021, I don't remember if I did anything with it.

I guess I didn't lose my files, there were few, but they were business files and I need to know if they could have been copied! If so, I must report it to the employer quickly!

Can you explain what happened? Has our accounts been hacked? Has the problem been resolved?

Marcin

Walter

Hey @MarcinM, sorry to hear about this.

Can you take a look at your account's Security page to see if there's any unidentified device or web session listed there?

Also, have you changed your account's password since you received that email?

I’m not sure about the other user but I didn’t see any devices or seasons that were unknown. Is there no one on the security team concerned about this? I think I’m still within my 180 days. Can you have them pls check again? Thx.

Hi @lab1!

What is the type of account you have on your end? For Basic, and Plus accounts it's usually 30 days.

As for the missing files, if they were within your available restoration time, you should be able to retrieve them on your end too.

@Walter

Honestly, I can't remember if I did it right after receiving that French email in October, but changed my password 2 days ago.

As for the security side, I don't see any unidentified sessions, just my device. Does this mean that this daskip hasn't succeeded to log into my account? But if so, how he changed my name into "daskip"?

Best,

MarcinM

Hannah

Hey @MarcinM and happy Friday! I'm jumping in here as well.

Do you still have that email you received? Can you check where it came from?

Was it one of the official domains that Dropbox uses or does it look like a phishing email?

Also, is your account name still 'daskip'? Can you check your account settings for that?

It was a pro account.

Hi @Hannah

Yes, I still have this email. I received it on October 25, 2021.

Email came from no-reply@dropbox.com

Until yesterday I still had the name "daskip", but I have already changed it. To be clear, I still have access to this account 🙂

What interests me is whether this daskip had access to the files and was able to copy them.

Best

Nancy

Thanks for the additional info, @MarcinM!

The domain you see looks like an official Dropbox domain, indeed.

However, would you mind sending over a full screenshot of the message you received?

Just so that we can have a clearer image of what may have happened.

Hi @Nancy

Sorry for a delay with responding. Here you have a full screen shot:

Hey @MarcinM, thanks for the screenshot!

Since the message isn't in English, would you care to give me a translation of what it says there?