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Dropbox Passwords app does not send notifications to allow new device

Trying to log into my Dropbox passwords app….will not send notification to any device or computer to allow log in. Something glitched in their system the other day. Logged me out of all my account. I now cannot log back in. I can log into Dropbox, but not Dropbox passwords. Notifications to allow access to Dropbox passwords is not working. No way to log back into my passwords account. Won’t allow me to log into Dropbox passwords via desktop either….so frustrating!!

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itsjustme1

Megan

Hello, @itsjustme1.I'm sorry to hear about this. Let's see what we can find!

Do you get any errors when trying to log into your Dropbox passwords?

Also, is it asking you for the 12 recovery words?

Let me know more!

itsjustme1

Yes, asking for words. Don't have them. Won't let me verify from any of my dropbox.com apps or from desktop. Your system glitched yesterday and logged me out of every device!

DoW

Hi,

I have the same issue. I've bought a new phone, and tried to open the Dropbox passwords app, it say it is send a notification to my other devices which I receive, and approve, but then on the phone I get an 'Oops something has gone wrong' message and it does not log in. Super frustrating! Is there a solution for this?

Hannah

Hey @DoW, thanks for the nudge here.

Have you tried uninstalling and reinstalling the Passwords app, to see if that helps?

DoW

Hi, yes I've tried reinstalling multiple times with no joy

Hannah

Thanks for the update!

Can you let me know what version of the app you have installed and also what OS version you have, please?

DoW

Hi,

App version 276.2.4

Android version 12

Separately (not sure if its relevant) looking in dropbox passwords preferences, under devices, I can see multiple records for single 'devices' set up?

Megan

Hi @DoW, how are you today?

It might be far fetched, but have you tried a re-start on your device?

If you haven't, can you give this a go? Thanks!

DoW

Hi,

Yup, restarted again, but no Joy 😞

Megan

Hello again @DoW, I appreciate your patience on this!

Let's try one more thing: can you try turning off and on the notification option? Just make sure that you have Passwords open on the already connected device before trying to connect the new one.

If this doesn't work, let me know so I can send you an email so we can have a closer look into this.

DoW

Still no Joy 😞

Megan

No worries, @DoW!

I just sent you an email, in order for us to see what we can find on this.

Reply back and we'll take it from there.

tammyhowell

Hi! I'm having a similar problem. I just got a new device and I'm trying to set it up. It says a notification was sent to my other device, but I'm not getting any kind of notification that I can find on my old phone. I do have my 12 words, but it's telling me that something is wrong with one of the words. I've double checked them and they are correct. Please help 😭

tammyhowell

Update: I signed into passwords on a desktop and actually got a notification, but when I accepted it, I got the "oop" error message 😔

Megan

Hi @tammyhowell, happy Monday!

Just wanted to check in with you on this, and see if you still face the same behavior.

Let me know, and we'll take it from there.

cthrn

Hi, I have the same issue. can you please help me. I don't have the 12 recovery words, i tried to remove and install the drobox password extension, my chrome is updated, restart chrome and the computer but still no luck. it happened when I signed out to my account to because the password shared is not synching, when I logged in it says

" Check “Chrome Windows” for a notification

Let’s make sure it’s you and sync any passwords you already added.

We’ll finish setting up after we get your approval on Chrome Windows.

Didn’t get it? Resend notification" it's been like this since Monday. "

Walter

Hey @cthrn, sorry to hear you're having issues with this.

Can you please clarify if you have access to a device that you previously connected to your Dropbox (Passwords) account or not?

Also, could you maybe clear your browser's cache or try another browser and let us know how it goes?

If the issue persists, please send us a screenshot so that we can have a visual too.

Thanks!

cthrn

Hi Walter,

Yes, I have access before and until now. I can access my dropbox but not the dropbox password.

I already tried that clear my browser's cache and tried to another browser but the issue is still the same 😞

please click this link to see the screenshot https://snipboard.io/OhSBAT.jpg

Thank you!

Walter

Thanks for the additional information @cthrn - much appreciated!

Can you please confirm that you're signed into your Dropbox account on the browser you're trying to use to set up Passwords?

Also, when you say you have access now and before to another device, can you clarify if you're getting the notification popup there when trying to connect this device?

Koja

Hello,

I have an issue with dropbox password.

I need to prove that I'm the good user. To do it, I need to accept a notification on firefox. But I never get this notification !

I checked the browser and all the notifications are activated.

And I did it without any trouble on my other computer.

Does somebody have an idea ?

Megan

Hi @joja, happy Monday!

Have you tried to clear your browser's cache?

Also, do you maybe have any browser plugins, or security settings installed, that could be preventing the notification?

Keep me posted!

jendavisfromca

Check “Chrome Windows” for a notification

Let’s make sure it’s you and sync any passwords you already added.

We’ll finish setting up after we get your approval on Chrome Windows.

Didn’t get it?

What the hell does this mean? I never get any notifications. So, I'm confused and can't access password.

Megan

Hi @jendavisfromca, I'd be happy to look into this for you!

Are you trying to access Dropbox Passwords on your browser, or mobile app? Also is it a new installation by any chance?

Could you send me some screenshots (without disclosing any personal info) that describe, and show what you mentioned?

Keep me posted!

phonyjesse

We’ll finish setting up after we get your approval on Chrome Mac OS.

Where do I see this notification for approval? I have looked everywhere!

Megan

Hi @phonyjesse, how are you today?

Do you try to use the browser extension, or the mobile app of Dropbox Passwords? As for the approval, it might sound trivial but have you tried closing Chrome, and the device itself, and then open them again?

Keep me posted!

sts0111

Same as above - when I try to use dropbox passwords on my laptop - it asks me to login and then opens this page: chrome-extension://bmhejbnmpamgfnomla...
Which says:
Check "chrome windows" for a notification

Let's make sure it's you and sync any passwords you already added.
We'll finish setting up after we get your approval on Chrome Windows.

Did not get it? Resent notification

But I never get a notification, ever. I have tried this for months and nothing. Does anyone know where this supposed notification would go, where can I find it, access it? Is there a way to make this work or is this just a buggy system that doesnt work with Chrome?

Hannah

Hey @sts0111, sorry to see you're having this issue.

Is it possible to grab a screenshot of this message and attach it to your next reply here?

jendavisfromca

the dropbox icon will show up in the log in screen but clicking on it only takes me to the "Check Chrome Windows" screen log in log inuseless page

Megan

Hi @jendavisfromca, could you maybe clear your browser's cache or try another browser and let us know how it goes?

What about the recovery words Dropbox sent you, when setting up Passwords? Do you happen to have them, by any chance?