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Install headless on Linux 20.04 RUST PANICKING

Hal MacLean

Hi - looking for ideas on this, as it is the first time I've seen it...

I download and install the client app on a Linux Ubuntu 20.04 server, set up on AWS. All seems to go well until I issue:

~/.dropbox-dist/dropboxd

I get the following few lines of extensions loading, followed by an aborted start:

dropbox: load fq extension '/home/ubuntu/.dropbox-dist/dropbox-lnx.x86_64-126.4.4618/cryptography.hazmat.bindings._openssl.cpython-38-x86_64-linux-gnu.so'
dropbox: load fq extension '/home/ubuntu/.dropbox-dist/dropbox-lnx.x86_64-126.4.4618/cryptography.hazmat.bindings._padding.cpython-38-x86_64-linux-gnu.so'
dropbox: load fq extension '/home/ubuntu/.dropbox-dist/dropbox-lnx.x86_64-126.4.4618/psutil._psutil_linux.cpython-38-x86_64-linux-gnu.so'
dropbox: load fq extension '/home/ubuntu/.dropbox-dist/dropbox-lnx.x86_64-126.4.4618/psutil._psutil_posix.cpython-38-x86_64-linux-gnu.so'
dropbox: load fq extension '/home/ubuntu/.dropbox-dist/dropbox-lnx.x86_64-126.4.4618/apex._apex.cpython-38-x86_64-linux-gnu.so'
dropbox: load fq extension '/home/ubuntu/.dropbox-dist/dropbox-lnx.x86_64-126.4.4618/tornado.speedups.cpython-38-x86_64-linux-gnu.so'
dropbox: load fq extension '/home/ubuntu/.dropbox-dist/dropbox-lnx.x86_64-126.4.4618/wrapt._wrappers.cpython-38-x86_64-linux-gnu.so'
dropbox: load fq extension '/home/ubuntu/.dropbox-dist/dropbox-lnx.x86_64-126.4.4618/PyQt5.QtWidgets.cpython-38-x86_64-linux-gnu.so'
RUST PANICKING -- "Failed to run Python command!" at "app/lib/core/bootstrap/src/python.rs":127
Aborted (core dumped)

Is this a file permission issue, or something incompatible with Ubuntu 20.04? What would you suggest I do to investigate it? I've already followed the 'Advanced Re-install' procedure, but ended up at the same point. I've had this working on a non AWS server before, but just can't seem to get it working on AWS.

Thanks in advance for any suggestions!

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Accepted answers

wescpy

Same as everyone else. The answer here fixed my issue: https://www.digitalocean.com/community/questions/how-to-configure-dropbox-on-ubuntu-20-04

All comments

Hannah

Hey @Hal MacLean, thanks for reaching out!

Would you mind first checking to see if you have the minimum system requirements for installing and using the Dropbox application on your Linux computer?

Let me know what you find.

halmaclean

Thanks Hannah - it's an AWS EC2 instance with 4 core, 16Gb RAM and 300Gb HDD running Ubuntu 20.04. There's plenty of space on the drive.

I've had it running on a lower spec machine under Ubuntu 18.04, but not within AWS. It normally works just fine, so I am a little puzzled about this - any suggestions would be great!

FarmingHard

Hello

The same thing just happend to me to.

~/.dropbox-dist/dropboxd

Gave this

dropbox: load fq extension '/home/user/.dropbox-dist/dropbox-lnx.x86_64-126.4.4618/cryptography.hazmat.bindings._openssl.cpython-38-x86_64-linux-gnu.so'
dropbox: load fq extension '/home/user/.dropbox-dist/dropbox-lnx.x86_64-126.4.4618/cryptography.hazmat.bindings._padding.cpython-38-x86_64-linux-gnu.so'
dropbox: load fq extension '/home/user/.dropbox-dist/dropbox-lnx.x86_64-126.4.4618/psutil._psutil_linux.cpython-38-x86_64-linux-gnu.so'
dropbox: load fq extension '/home/user/.dropbox-dist/dropbox-lnx.x86_64-126.4.4618/psutil._psutil_posix.cpython-38-x86_64-linux-gnu.so'
dropbox: load fq extension '/home/user/.dropbox-dist/dropbox-lnx.x86_64-126.4.4618/apex._apex.cpython-38-x86_64-linux-gnu.so'
dropbox: load fq extension '/home/user/.dropbox-dist/dropbox-lnx.x86_64-126.4.4618/tornado.speedups.cpython-38-x86_64-linux-gnu.so'
dropbox: load fq extension '/home/user/.dropbox-dist/dropbox-lnx.x86_64-126.4.4618/wrapt._wrappers.cpython-38-x86_64-linux-gnu.so'
dropbox: load fq extension '/home/user/.dropbox-dist/dropbox-lnx.x86_64-126.4.4618/PyQt5.QtWidgets.cpython-38-x86_64-linux-gnu.so'
RUST PANICKING -- "Failed to run Python command!" at "app/lib/core/bootstrap/src/python.rs":127
Aborted

Running on a Google cloud VM instance and it meets all minimum requirements. Ubuntu 20.04.

I am getting exactly the same.

ajaymdesai

I had this happen in container debian turnkey-core.

halmaclean

@Hannah - I am not sure if you saw the post - I meet the minimum requirements so I am hoping there is something more that you could suggest.

Currently I'm attempting to use WebDAV and, occasionally Rsync to get the files I need moved, but they are not uploading reliably and I really need Dropbox to work!

ajaymdesai

I solved this by moving from Debian turnkey core to ubuntu and then everything worked.

halmaclean

@ajaymdesai - Good you got it working! What version of Ubuntu?

I am having the issue on Ubuntu 20.04, on AWS...

Hal MacLean

Hi @Hannah - any further ideas for me to try? Would appreciate anything at all right now!

leif_71

Hi, same here:

~/.dropbox-dist/dropboxd

RUST PANICKING -- "Failed to run Python command!" at "desktop/app/lib/core/bootstrap/src/python.rs":127

Raspbian (Raspios-buster-i386)

XFCE Ok
GTK Ok
Glib Ok
Libappindicator Ok
Nautilus Ok

Hannah

Happy Monday, Hal and @leif_71, and sorry for the delay here, I was looking into this on my end.

Are you still having this issue?

If so, can I reach out to you via email, so we can look into this more closely?

Thanks!

(PS. Just let me know if the machine having this issue is connected to the @Hal MacLean account or the @halmaclean one)

aclopes

Hi there,

I have exactly the same issue in Ubuntu server 20.04 running on vmware vsphere.

Maybe this is related with ubuntu version and dropbox?

I have dropbox running on several ubuntu vm's on the same host.

Any help would be appreciated! Thnak you

alleyh

Is there an answer to this issue that everyone can try?

wescpy

Same as everyone else. The answer here fixed my issue: https://www.digitalocean.com/community/questions/how-to-configure-dropbox-on-ubuntu-20-04

Hannah

Hey guys, did you try @wescpy 's suggestion above to see if it helps?

Hal MacLean

Thanks @Hannah - I am still unable to get Dropbox running, but I have not yet attempted to update the libraries - I will do so as soon as I can and see if that helps.

As for the multiple accounts - both of them come back to me, so either will work for email purposes... I am unclear how the two accounts relate to Dropbox, except I do have to run multiple Dropbox accounts for different organizations I am working with. It would seem the two are related to different organizations I must have been logged in as at the time I posted - apologies for the confusion!

Hal MacLean

@wescpy - brilliant!

This absolutely worked, and got the service running. Very grateful to you for posting it here - hope that it helps others as well.
I've no idea what those libraries do, or why we had to update them, but I am glad you found that 🙂

Hal MacLean

@wescpy - you deserve today's star 🙂

Thank you!

Hal MacLean

@Hannah - the response from @wescpy worked for me.
Maybe worth adding it as part of the notes for install, to recommend updating the libraries. The response on Digital Ocean:

"t turns out that not all dependencies needed are installed by default, which the article from Ubuntu 14.04 failed to mention. Here is what I needed to do first:

sudo apt install libc6 libglapi-mesa libxdamage1 libxfixes3 libxcb-glx0 libxcb-dri2-0 libxcb-dri3-0 libxcb-present0 libxcb-sync1 libxshmfence1 libxxf86vm1

After installing these packages, I continued the guide and was able to get Dropbox installed."

Thanks to "ccnyc" for that, and to @wescpy for adding it here.

aclopes

Hi guys,

The solution posted by wescpy, worked for me too!

Thank you very much for your help!

leif_71

Thanks @Hannah, since I was trying to switch to Raspbian and I had problems with dropbox I've gone back to Ubuntu Mate but I didn't get to try @wescpy's suggestion, I have no more problems.