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.docx files are supported but something went wrong.

CM19

When I upload a word docx and then try to preview it I get the error message: .docx files are supported but something went wrong.

My file is 42.48 MB. Why am I getting this error, as I've uploaded previous files with no issue?

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CM19

So I just solved the issue, it was on my end. I had to go back into MS Word and reformat the indentations more to the right. I then re-uploaded the file in dropbox and I was able to preview and share the document with no formatting issues.

Perfect!!

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Walter

Hi @CM19, thanks for joining our Community and sorry to hear you're having issues with this.

This file should be previewed normally on our website. Can you see if you get any different results after clearing your browser's cache or on another browser?

Let me know!

CM19

Hi Walter,

Thank you for your reply, I did both suggestions and still received the same error message. when I preview and share.

Do you have any more suggestions?

CM19

Perfect!!

Megan

Hey @CM19, awesome!

Phew, happy to see this is no longer an issue!

Don't hesitate to get back to us if anything comes up.