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Save to camera roll doesn’t work anymore

I updated and suddenly began having an issue. I normally scroll my dropbox files on the iPhone Dropbox app, saving specific photos to my camera roll, either by pressing on them until “save to camera roll” shows, or by exporting and saving to camera roll. Suddenly, since updating, both of these actions lead only to a light gray/white blank file in the camera roll- just a grayed our square with no image. I updated again, but it is still happening.. I can not find a workaround, I can find no way to save from the Dropbox app into my camera roll. Any help would be much appreciated ...

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KENAXION

My work around was pulling up the website on my phone. I've got it handled now. Thank you both for you assistance.

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Lusil

Hello @OliviaM, let's see what we can find on this.

Could you go to one of your files, click the ellipsis button that appears next to it, and select export?

If the option doesn't come up, could you tap on share and try saving it locally that way?

Give it a go and let me know of any updates, thanks!

OliviaM

Thank you for your help!

Both of those fixes would have halped, had my images not been in dng format! Once I realized this, I re-imported them to dropbox as jpegs, I was able to save to camera roll!

Thank you SO much for your quick assistance!

KENAXION

Hello,

I have the Dropbox app on my iPhone X, I also use Dropbox on my PC - within the last several days I no longer have the option to export nor save images to my camera roll on my phone, or save them in general to my phone. I saw a similar post was made but the OP did not reply to the Dropbox rep, so I'm asking the same question and providing additional info.

My iPhone does not have a pending update, and my Dropbox app is also current. When I select the option to save to my camera roll I receive a response of "Couldn't communicate with a helper application." I'm also attaching the relevant screenshots:

Thank you for any help you can provide,

- Kenneth

Lusil

Hi there @KENAXION, let's see what we can do here.

Are you able to save your images locally on your device by tapping on the "share" option?

Give it a try and let me know if the issue persists. Cheers!

KENAXION

Good morning Lusil,

I am unable to do that as well.

KENAXION

Do you have any other suggestions @Lusil?

Lusil

Have you tried rebooting your device and made sure that you don't have any pending OS updates?

How about connecting to a different WiFi network or via cellular data?

KENAXION

Hello @Lusil,

As I mentioned originally I have no pending IOS updates. I've also reboot several times, switched wifi, no wifi, the app is up to date, but the outcome is still the same - I'm still unable to save anything from the app to my phone when I used to be able to do so.

Megan

Hey @KENAXION, let's try one more thing!

Can you clear your app's cache, and do an uninstall and re-install as shown here?

To clear your cache, please follow the steps listed below:

- Navigate to the “Personal” tab
- Tap the gear icon in the upper-left corner of the screen
- Select “Clear Cache”

Hope this helps!

KENAXION

Hello @Megan,

I reinstalled the app a couple days ago, there was no change. I just now reinstalled, and cleared the cache - no change.

However, I discovered that I can save pictures from a couple months ago (still no export option) I have to use the "open in" option and I can save those images to my photos. But my most recent images uploaded from my PC, the "open in" option does not work and still returns the "Couldn't communicate with a helper application" error when I try to go that route. I'm obviously unsure if this is an issue with my iPhone, the app, or both but I am getting increasingly frustrated.

KENAXION

My work around was pulling up the website on my phone. I've got it handled now. Thank you both for you assistance.

Megan

Hey @KENAXION, awesome work with the workaround!

If you'd like to look further into this in the future, give me a shout and I'd be happy to help!