Dropbox right click menu missing (Mac OS). App says it's up-to-date.

Hello there @batilly84; welcome to our Community and thanks for using Dropbox!

It looks like you're having the issue outlined in this discussion; can you take a look and confirm this for me?

In that case, may I reach out via email to investigate further?

Thanks!

batilly84

Yes. Seems to be the same problem.

Thanks for confirming that @batilly84; you've got :envelope:

moching66

I'm also having this issue. Right click options no longer appear when I'm in my dropbox folder within my finder. Does anyone have a solution for this? Using macOS Big Sur.

Hey @moching66, I hope you're doing well!

Can you let me know the syncing status and version of your app?

If I were you, I'd also do a quick re-install just to see if the behavior remained the same.

Keep me posted on what you find.

Danny Wyatt

A while ago I posted that the contextual menu doesn't show up on all files.

I was told that it only shows on certain folders on Finder. I think it should show everywhere, but oh well...

Now I don't even see it at all, especially inside the Dropbox folder itself.

You can see on the image that Dropbox is running and I'm inside the Dropbox folder.

I quit Dropbox and started it again, no luck.

Screen Shot 2021-11-01 at 7.44.18 PM.png

Hi @Danny Wyatt, I'd be happy to help with this!

I would like for you to locate your Dropbox icon. It would be on the menu bar, next to your WiFi.

Once you do this, could you hover your mouse there and let me know what the status of the Dropbox Desktop application is?

Thank you!

Danny Wyatt

Hi Megan,

When I do that I see the app's version (135.3.4169) and then says "Up to Date".

Is that what you need?

Jay

Hi @Danny Wyatt, it looks like you’re running the beta version of the Dropbox desktop application.

To install our latest stable version, visit this page, switch ‘Early releases’ to Off, and then, re-download the app from here.

Could you also ensure that the Finder extension for Dropbox is enabled in the Mac settings?

Danny Wyatt

Hi @Jay

Thank you for your help. That did the trick (downloading the other version, because the Extension was already turned ON).

danielbonavita

Hello,

I'm having the same issue on Mac OS Monterey 12.3.1

My Dropbox version is 147.3.4786 – I've tried the non-beta before but was having the same issues.

There's no context (disappearing) menu when I right-click and no icon on any folder as well. I've also tried the steps of uninstalling + installing, and very annoyingly it doesn't solve 😞

danielbonavita

Ok, I just solved it by going to my Mac settings -> Extensions and I've found out Finder Extensions has been disabled when I updated my Mac.

Thanks everyone in this thread (and community) with the many tips and tricks.

asbrown72

I've got exactly the same problem. All of a sudden, on my desktop Mac (Big Sur 11.6.5, Dropbox version 149.3.4526) my right-click contextual menu does not give me all of the Dropbox options that it used to do. The one that I used most often was 'Copy Dropbox link', as I'm frequently sharing files. But now that doesn't appear (see attached), neither in the right-click menu nor in the mini Dropbox desktop app. The only solution is to click 'View on Dropbox.com' and then go through the process of creating and copying a link on Dropbox.com. Why has this changed? It continues to work correctly on my Macbook Pro (MacOS 12.0.1, Dropbox version 147.3.4765).

Screenshot 2022-05-12 at 11.15.43.JPG

Dropbox have removed this feature in the name of progress… but without mentioning it at all. Please petition them to put it back as they are not allowing sharing from any backed up files/folders. I really don’t know why

Hope this comes back soon

Dan

asbrown72

Actually, I've since discovered the problem. It's because Dropbox, in their wisdom, have removed the function to share anything that is backed up. Now, naturally, all the files I'm working on are on the desktop of my Mac, which had been backed up via Dropbox. That now means I can do only very limited things with every file on my desktop, and that does not include sharing via a Dropbox link. Why have they done this? In their words, to avoid our inadvertently sharing sensitive files! I mean, talk about treating your customers like children. How dare they decide what we can and we cannot share of our own files? I've found an inelegant workaround, but really Dropbox you need to reverse this and reinstate the function to share any backed-up file, folder or drive.

JeffSimpson911

totally agree. I used that quick share function multiple times a day, it was a time saver. If it is gone for good I think I'll just move everything over to google drive =(

Hi Dropbox/Megan, would anyone care to reply to our concerns or is that too much to ask? Hope to hear from you soon

regards

Dan B

Hi all! I hope you're doing well!

It is indeed not possible to share files from the backup folder any more. That happened, in order to ensure the security of your files, as a lot of people have very personal files saved there.

I do understand your frustration and I will definitely pass your comments along to our team.

Now, if you experience this behavior with paths outside of the backup folder, can you try opening a ticket with our Support team, in order for them to have a closer look into this?

Provided you face trouble doing so, let me know and I'll jump in to help.

Thank you!

So if I stop backing up my computer, can I save my whole desktop and documents on dropbox so I can get this back, also why does dropbox not give any advance warning of this and why can we not choose, I don't feel that you have answered any questions here at all or provided any help or work around. And no, we are not doing well I suspect, I think we are all a little bit angry...

I ask again, please will you give us some real help and not fob us off, if you don't want to help any more then please provide a clear escalation path to this problem to someone who can actually help.

regards

Dan B

P.s I am not venting and I really don't want to be writing these emails, I just want the service that I signed up for and pay for and for it not be to radically altered with no warning and no consent

Hannah

Hey @danbett, sorry to jump in.

We do understand where you're coming from and your comments will definitely be passed along to the team.

Regarding a workaround, you can either disable backup, or move/copy the files you want to share to a different location in your Dropbox folder.

That way, you'll be able to share them as normal.

JeffSimpson911

Looks like its time to move to Google Drive =(

I just posted on another forum (the beta build) but the send with transfer option seems to have returned.....:). I hope this is a permanent return, if so then thankyou Dropbox for listening, it has stopped me from looking for an alternative. Please would you confirm that this is a permanent restoration of this much loved feature

best regards

Dan

Oh my God, it's disappeared again...............what on earth is going on. There seems to be features dropping in and out every week. Please answer this and please fix this it is absolutely ludicrous and unprofessional.

Hi @danbett, let's jump right into this!

Have you tried uninstalling, and re-installing the app by any chance? Is it up to date while we speak?

Hi Megan,

I have uninstalled and re-installed the application and am running the latest version 153.3.3924.arm64.

The send with transfer option worked last week from my desktop but does not this week, I really should have taken a screen shot of the version number but the screen shot was taken on the 4th of July so maybe you can work out what the current version number was then. Has the 'Send with Transfer' feature been re-enabled ? or was this just an error. As before I really hope it has been re-enabled, please let me know. I re-enclose the two screenshots showing the differing options. As you can see I uninstalled Sync as I thought Dropbox had fixed the issue...

hope to hear from you soon with Good News

best regards

Dan Screenshot 2022-07-04 at 09.12.26.png

Screenshot 2022-07-14 at 10.18.25.png

Hey @danbett, sorry to jump in here, but I just wanted to mention that the 'Send with Transfer' option has been replaced by the 'Send a copy' option recently.

I hope this clears things up, Dan!

His Walter

Thankyou for clearing this up, has this feature come back permanently and if so absolutely great as this has been crucial to my workflow over the years

For me part of the issue is features appearing and disappearing with no clear release notes so we do not know if it is a bug etc.. even the return of this item (please let it be permanent...) was not clear.

Thankyou again Dropbox for bringing this back, being able to backup my files and share them easily is a must for me

best regards

Dan