Hi! Dropbox install on Ubuntu 20.04 does not work: * I download & run any .deb file from https://www.dropbox.com/install * It opens "Ubuntu Software" app (used to install all apps) and shows an error message: "Failed to install file: not supported" It should work, it's has been quite a while since 20.04 release... P.S.: There is an old topic "Unable to install Dropbox on Ubuntu 20.04", that does not help.

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Can't install Dropbox on Ubuntu 20.04 in 2021

Crystalis

Hi!

Dropbox install on Ubuntu 20.04 does not work:

I download & run any .deb file from https://www.dropbox.com/install
It opens "Ubuntu Software" app (used to install all apps) and shows an error message: "Failed to install file: not supported"

It should work, it's has been quite a while since 20.04 release...

P.S.: There is an old topic "Unable to install Dropbox on Ubuntu 20.04", that does not help.

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Crystalis

@Daphne

You are right, this is strange.

Once I've opened a terminal in Dropbox folder and tried to run any command starting with "dropbox" OS said there is no such, but suggested to install one via a command:

sudo apt install nautilus-dropbox

I run it, Dropbox got installed again, all config was already setup, and now Dropbox works after a reboot.

Thanks for your help!

Support is awesome, but installation process on the most popular Linux - brings a lot of questions

All comments

Daphne

Hi there @Crystalis, thanks for reaching out to us here!

From the error that you mentioned getting, can you please check to see if you're device meets the minimum requirements for the app?

Possibly, you might be using a file system format that the app isn't compatible with.

Let me know and we can go from there!

Crystalis

Hi @Daphne!

I believe I'm using ext4.

I'm using a Dell's OptoPlex 3060 with pre-installed Ubuntu, I haven't changed default settings.

Daphne

Thanks for that @Crystalis!

Can you try the offline installer from here to see if you get the same error?

If so, please send along a screenshot of that error, as the visual is always helpful.

Crystalis

@Daphne

Thanks for that! I've launched .dropbox-dist/dropboxd and it looks like installed Dropbox

I've opened settings and set it to start on system startup

I rebooted - the Dropbox is not running, no shortcut on Home screen or app named Dropbox in main menu (installed apps list)

Daphne

I see, that does sound a little strange, @Crystalis.

Can you try checking the status of the app with the command outlined here, to see what that reports?

Also, if you check the System Monitor, do you see the app running there at all?

Crystalis

@Daphne

You are right, this is strange.

Once I've opened a terminal in Dropbox folder and tried to run any command starting with "dropbox" OS said there is no such, but suggested to install one via a command:

sudo apt install nautilus-dropbox

I run it, Dropbox got installed again, all config was already setup, and now Dropbox works after a reboot.

Thanks for your help!

Support is awesome, but installation process on the most popular Linux - brings a lot of questions

Daphne

I'm glad to hear it's up and running now @Crystalis!

Thanks for sharing the steps you took, and your feedback on the process.

If there's anything else that I can help with, please don't hesitate to give me a shout here. 😀

Hope you have a great weekend ahead!

Gary K.2

I am having the same problem. sudo apt install nautilus-dropbox yields The following packages have unmet dependencies:
nautilus-dropbox : Depends: dropbox but it is not going to be installed
E: Unable to correct problems, you have held broken packages

After installing using the deb64 "restart nautilus" appears but nothing happens. The first time I installed it it did work but I gave it the wrong account so I tried again, and then the problem started. I have completely removed Dropbox using synaptic to no avail. n There are no broken packages.

thanks for any assistance

gary

Daphne

Hey there @Gary K.2!

Could you try an advanced reinstall to see if that does the trick?

Gigi5

I also have the same problem in Ubuntu. The supposed deb package does not work. If you try also to install in the version from the software installer of ubuntu, it saids that you have not all dependencies. I compiled the version and it runs but never refresh uploaded files. I tried in many machines and is the same, so it seems to be a problem of Ubuntu after 2020. I have been waiting months for a soultion but I think that eventually I will stop using dropbox.