I received a 25GB HP Promotional dropbox space increase, yet I should have received 100GB

Hello @BeAuMaN, I hope you had a good weekend!

I'd be happy to look into this further with you, so I've just sent a brief message to the email linked with your profile here.

When you have the time, please check your inbox for my message and get back to me there.

Thanks!

All comments

Hello @BeAuMaN, I hope you had a good weekend!

I'd be happy to look into this further with you, so I've just sent a brief message to the email linked with your profile here.

When you have the time, please check your inbox for my message and get back to me there.

Thanks!

I purchased my HP Pavilion 15z laptop at the end of November 2020 and just received the laptop this past week. When redeeming my dropbox promotion, I only received 25 GB extra instead of the 100 GB as outlined by this link, https://help.dropbox.com/accounts-billing/space-storage/hp-promotion. Please let me know my next steps to receive the 100 GB promotion.

Lusil

Hi @avengerzx99, thanks for posting your question here.

We'll have to take a better look into this together, so I've sent you a ticket.

Whenever you have the chance to check for my latest message, please look through your inbox and don't hesitate to get back to me.

Cheers!

HI Lusil,

Are you speaking about my email inbox or an inbox within the Dropbox community? Thanks

Regards,

Terence

It would be your email inbox @avengerzx99.

If you can't find the email within your inbox there, please just double check in the spam/junk inbox too, in case it was redirected there by mistake.

I have yet receive any feedback on this, please provide update on updating my account to 100 GB. thanks.

We'd need to continue through out Support channel @avengerzx99, which we can do via email.

Can you confirm if you received the email from Lusil in your email inbox?

If so, you'll need to reply directly back to that email in order for us to assist you any further with this. We won't be able to do this over the Community.

If you don't have the email, just let me know - cheers!

Hi Dropbox Support

I have not received any email from Lusil about my 100 GB HP promotion. Please provide guidance. Thanks

Terence

I've just sent you another email @avengerzx99, please check to see if you received this to the email linked with your profile here. Thanks!

sushilchawla

I'm facing the same issue, purchased my laptop on 20 Jan 2021, followed the steps, but received 25 GB space. @Daphne if possible, can you take a look?

Thanks for giving me a shout @sushilchawla!

I'd be happy to look into this with you, so I've just sent you a brief email. Please get back to me there to continue looking into this when you have a moment - cheers!

bob2021

Sounds like this may be an issue. I too have experienced this situation with the HP promotion.

Thanks for joining us here @bob2021!

Are you not seeing the space if you check your plan page here?

If not, can you check for your device's eligibility as per this article?

bob2021

I see an additional 25GB only. I just purchased an HP laptop a couple of weeks ago, so I should be receiving 100GB???

Thanks for checking on that @bob2021!

So we can look into this further, I've just sent you an email to the address linked with your profile here.

Please check your inbox when you have the time and we'll go from there - thanks!

ClickChick

I seem to be having the same problem. I was supposed to get 100gb and only got 25gb. I am also having trouble connecting my old computer to transfer data. I would appreciate some assistance.

Thanks,

Carolyn

Hey @ClickChick; sorry to hear you're having issues with this.

May we reach out via the email address that's connected to your profile here on our Community so that we can have a further look into the matter?

same here. i bought newly hp notebook omen and i received only 25 gb ? why? am i just bought refurbished notebook???

ClickChick

Walter, yes. Please contact me.

Carolyn

Mark

@offer - refurbished devices are explicitly excluded from the promotion as per the terms listed on page one.

Well, how can i receive my 100 gb promotion? You can contact me via my email address.

Mark

@offer

You cannot receive 100gb - your device is not eligible for the promotion.

If you want to get the 100gb of space you need to purchase a brand new device, not a refurbished one.

No, i purchased a brand new HP Omen laptop from Amazon and i receive only 25 gb dropbox space from HP promotion?

How can i receive the 100 gb dropbox space?

Thanks for your quick response @ClickChick; I've just sent you an email so that we can have a further look into this.

Let me know if you'd like me to send you an email to investigate your case further as well @offer.

Yes, please @Walter thank you.

Sure thing @offer; you've got :envelope:

Pd4st

25GB also. Per your documents, my computer meets the terms for 100GB. I would like my space upgraded. Seems like a pretty consistent Dropbox problem here that should have been fixed in a six month period.

Paula