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Issues with drag and drop; using chrome browser

Hi all;

I have always used the drag and drop feature to add in files to the DB folder. Over the recent months, this feature has become erratic at when it chooses to work and when it wont. Some areas of the screen sometimes work better (ie bottom of the screen below the list of files already there) and other occasions it wont matter where I drag and drop to - it just wont 'engage' the process (and I don't even get the green and white window at the top telling me to drop files to upload).. it just will not work,

I've

- refreshed the browser window

- cleared my cache and history

- checked my add ins - I only use flashblock and adblocker plus - which have never given any issue in the past..

suggestions please?

perhaps this is to do with the latest version of chrome browser?

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Walter

Hi @MBarker202; welcome to our Community!

I'm not sure if this relates to your browser yet; could you check if this is also happening on an incognito window with no extensions or plugins running?

Apart from that, do you get any better results on other browsers?

While we're at it, does the upload button work fine for you or are you having issues with this as well?

Keep us posted on your findings and we'll take it from there.

MBarker202

Hey there Walter;

please see below:

Hi @MBarker202; welcome to our Community!

- thank you. much appreciated.

I'm not sure if this relates to your browser yet; could you check if this is also happening on an incognito window with no extensions or plugins running?

- Of course go to test and its working fine atm. I tried with a regular window and an incognito window, and both come up with the drag and drop prompt immediately when clicking and dragging - of course.. so will wait till it does it again (or doesn't do it in this case) and I will try an incognito window to see if thats the issue..

Apart from that, do you get any better results on other browsers?

- Yes - when it was not working anywhere in chrome I navigated over to an internet explorer window (that was painfull) and it worked there. .

While we're at it, does the upload button work fine for you or are you having issues with this as well?

-Yes, upload button works fine, however one of the file types I upload is a shortcut URL to posted (private) youtube content; and dropbox has this funny habit of transforming the file into something else when I use the 'upload' button - where click and drag doesnt do this - it just uploads the link the same as I have created it (another weird DB little quirk)

Keep us posted on your findings and we'll take it from there.

- Sure, will do. cheers

MBarker202

Hi Walter;

please see video / capture of fault replicated just now.. And you can see in the capture that I also bring up IE and it works immediately. Given its faulting again I'll try switching into incognito mode again to test..

you should be able to view the file HERE: https://www.dropbox.com/s/lfhnxm3vqeye0rt/drobox%20issue%20capture.mp4?dl=0

MBarker202

Added: incognito window makes no difference. (just tried)

Daphne

Thanks for the screencast @MBarker202!

Could you just confirm for us which version of the Chrome browser you have installed at the moment?

MBarker202

Hi Daphne;

Sure thing.

Chrome info as follows:

Google Chrome is up to date

Version 86.0.4240.111 (Official Build) (64-bit)

Walter

Hey there @MBarker202; how are you today?

I'm sorry to jump in here, I just wanted to see if issue could be caused by the total length of your file-paths somehow.

Do you get any different results for other files of yours, preferably with shorter paths (i.e. smaller names)?

MBarker202

Thanks for the suggestion @Walter - I will try this next time its not working correctly and see if it makes any difference.

Cheers

MBarker202

Hi @Walter - You may be onto something here.. it loads the mp3 file in fine, but can't seem to load in the URL link/s I want to drop in.. but I can do this in IE?

Seems to be some kind of coding issue between chrome and DB?

I also noted previously that if I add the file in by navigation, (as apposed to click and drag) it changes the file to some weird unusable format (no longer a link).. so this issue may be above me fixing then? something for DB to investigate (or google?)

But it only does it sometimes?? weird..

suggestions pls

Jay

Hi @MBarker202, it's possible that this is a restriction by Chrome, or something in the browser itself that is preventing the Dropbox site from working correctly.

Are you able to drag the file into the root folder? What about uploading the file directly by clicking that option on the site, instead of dragging and dropping the file?

MBarker202

Hi @Jay;

I can try uploading to the root folder and see if that makes a difference (I am guessing that the pathway thru multiple folders is what you are hinting at here?)

Also with adding the files direct from navigation - as per a previous reply to walter (I believe) - dropbox changed the url link to an unusable file format; so this doesn't work. I can only successfully upload a link by drag and drop - hence my problem.

Will let you know about the other tho when I try next.

Jay

Thanks for the update, @MBarker202, keep me posted with any news!

MBarker202

Hi @Jay @Walter @Daphne

thank you all for you input over this issue.

Whatever was casuing this seems to have rectified iteself or has been taken care of in a DB update; (or chrome?) as now the click and drag works even quicker, no lag between the screens (and DB doesn't even display the dialogue box anymore as it used to) - it just works, which is really all I need.

If it plays up again i'll be sure to let you know; but seems all good for now!

Cheers and thanks again to you all for your input.

Jay

Appreciate the details, @MBarker202, let us know if this issue re-occurs and we'll investigate this further!

Enjoy your week!

MBarker202

Hey all.

Definately a chrome based issue. Got on again this evening to upload some more files, and drag and drop refuses to work in chrome with those file lenghts/extensions - loaded into firefox and worked straight away. FF works cleaner than IE so guess I'll just use that when it doesnt work in chrome?? seems like an odd solution but can't really tell whats making chrome dislike it occasionally..