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Dropbox has disappeared from Windows File Explorer

Running Windows 10 home edition version 2004. Dropbox always used to appear in the File Explorer alongside my PC, Google Drive and One Drive. It has now disappeared and can only be accessed by clicking the dropbox icon on the taskbar, which opens dropbox in it's own File Explorer window. Is there a way of adding it back to the main file exploer, as it's a real pain having to look for files accrosstwo seperate windows

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Daphne

Hey there @Picky1!

It looks like you have the navigation panel disabled, where you would see your quick access options.

When you open the File Explorer, from along the top please select "View". Underneath you should see the option "Navigation pane" to the far left, which you will need to click.

Then make sure the menu option has the option "Navigation pane" ticked. That should allow you to see your quick access options.

Let me know if that does the trick!

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Lusil

Hi there @Picky1, I'd be happy to help look into this with you.

I'll just need a few more details, such as:

Do you remember seeing the Dropbox folder as part of your quick access list?
Are you running the latest version of the desktop app?
Do you have any pending updates on your computer?

Let me know what you find, cheers!

Picky1

Hi. Thanks for your reply.

1. I can't remember, but it may have been, though I have tried to add it since it has changed following a Microsoft update, and the 'pin to quick access' button is greyed out

2. I am running 106.4.36.8

3. no

Walter

Hi @Picky1; how are you today?

I'm not quite sure what could be causing your Dropbox folder to not show up there since the app is running on your machine; have you perhaps tried to re-install the desktop app recently?

Also, could you send us a screenshot of the greyed out button you mentioned?

Thanks!

Picky1

The first pic is the first window that appears when I click File Explorer. Has got hardly any of the folders listed, and no matter how I try to unpin it, it still has '3D Objects' which is of no use to me.

The second one is after navigating through the C drive via users to get to a list which has most of my folders in including Dropbox. But highlighting the Dropbox folder and trying to click 'pin to quick access' has no effect.

Screenshot (1).png Screenshot (2).png

Lusil

Thanks for the additional information and screenshots, @Picky1.

Although I can't provide much input for "3D Objects", since you're also having trouble unpinning it from your File Explorer, could you let me know if you have admin permissions?

Keep us posted!

Picky1

I can confirm that my account has administrator privileges. I presume from your comments, that I should be able to see Dropbox when I open File explorer if i've pinned it to quick access, and that there is something wrong with what i'm seeing at the moment?

Daphne

Hey there @Picky1!

It looks like you have the navigation panel disabled, where you would see your quick access options.

When you open the File Explorer, from along the top please select "View". Underneath you should see the option "Navigation pane" to the far left, which you will need to click.

Then make sure the menu option has the option "Navigation pane" ticked. That should allow you to see your quick access options.

Let me know if that does the trick!

Picky1

OMG Daphne. I feel a bit of a fool but that is the fix. I'm not sure how it was turned off in the first place, but i'm pleased you spotted the error. Thanks!

Daphne

I'm glad to hear that worked @Picky1!

I'm just a post away if you need anything else. 😁

Hope you have a wonderful rest of your week!

TasM

Hi,

I had a similar issue and fixed it by

- opening DROPBOX PREFERNCES

- SYNC tab

- SELECTIVE SYNC

- untick all the folders that don't appear in Windows Explorer, select UPDATE

- re-open SELECTIVE SYNC and re-tick the folders and select UPDATE

- the files should appear in Windows Explorer