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Downloading large files gives me an error

I'm having trouble downloading anything over 2GB. It seems like its downloading but when it comes to decompression stage it errors saying the network connection was lost.

So then I have to go into the folder and download 6 images at a time which is very annoying and time consuming.

How do I fix this (I am in Australia).

Thanks!

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Walter

Hi @KimberleyLeahy; welcome to the Dropbox Community!

Can you please let me know if you get the same results on another browser and/or after clearing your browser's cache?

Thanks a bunch Kimberley!

All comments

Walter

Hi @KimberleyLeahy; welcome to the Dropbox Community!

Can you please let me know if you get the same results on another browser and/or after clearing your browser's cache?

Thanks a bunch Kimberley!

EWFNO1

I have the same problem on zip files but only two of them that are 4.58 GB and one that is 4.41 GB log session files that I have to have. I share with another producer so I really need to be able to download these. Stops everytime , so annoying. I’ve never had this problem before.

KimberleyLeahy

It's very annoying. I never had this problem either, not sure why it started happening.

KimberleyLeahy

I just tried to download using Chrome and it worked!! Thank you.

I was previously using Safari.

Steve B.89

I'm having the same problem trying to download a 24 GB zip archive from Dropbox via Direct Download. The download appears to complete but then I get a message saying there was a network error. This is happening with both Safari and Chrome. We've gone back to scratch and created a fresh zip archive and uploaded it, but still I get the same error trying to download it. I'm stuck.

Thanks in advance,

Steve = : ^ )

Lusil

Hi everyone, thanks for nudging us on this thread and sorry to hear that you're still having trouble with this.

For those that haven't already, could you try a different browser to see if the issue persists?

@Steve B.89, since you've already done this, could you also try:

Downloading the items from an incognito window?
After clearing the browser's cache?
Once you make sure that you're not running any third party browser extensions or plugins?

Let me know what you find, cheers!

Steve B.89

Lusil,

Chrome is just my emergency browser, used when Safari has a problem with something, which is very rarely. There are no extensions or similar installed, so we can rule out brower extensions and also the browser.

Something I didn't put in my original post is that, in the Finder, the downloaded file has the icon of an incomplete Safari download. This is significant. The entire file downloads—the downloaded file is the same size as the file on the server—but the browser doesn't think it's complete. I'm not a programmer, but I imagine that when it's fininshed sending a file, the server should send an end-of-file message or something so that the browser knows the download is complete. This isn't happening, and what the browser sees is that the data stream has stopped and there has been no end-of-file message, and it interprets this as the connection having been dropped. This is why both Safari and Chrome report a network error.

I'd be willing to wager that the problem is at the server.

Steve = : ^ )

Walter

Thanks for the follow up @Steve B.89.

If this is still happening, can you please send us a screenshot of the exact error you get so we can have a visual too?

kentcecilia

hello,

i am reporting this same issue. a 19.4gb zip file download stalled after appearing to download completely.

my first three times were on safari on my macbook pro, and recieved a network error in all cases. as mentioned above, the icon would remain a document with a "safari" logo, instead of switching to appear the zipped file icon.

then, i switched over to chrome, same result, though the icon was the zip file icon.

then i switched over to safari on my imac pro, then to chrome, then to chrome from an incognito window, then a normal window again after clearing the cache. in all instances (except for the last two), the file will appear to be downloading until 100% and then will display "network error". when i tried to uncompress the zip file, it will act like it is loading, and then tell me the zip file format is unrecognized.

in the instance of the chrome incognito window, i recieved the error message after downloading the 19.4gb and then found that the there was no file even in my download folder. i screenshotted this error message in the corner, though the only information provided was "network error". in the cleared cache attempt, i recieved a network error message at around 4gb downloaded.

my imac pro is plugged in directly to the cable ethernet. no internet instability has been reported in my area or in my household. Screen Shot 2020-09-08 at 7.32.58 PM.png

Steve B.89

This is still broken and preventing me from downloading a file I need. Here's a screenshot of what Safari shows after the whole file downloads. It looks like Dropbox hasn't told the browser that the download is over.

Screen Shot 2020-09-10 at 4.35.00 pm.png

I'm looking for another file-sharing service; Dropbox is broken.

marvin_p

I have the same issue as well on two different macs and I tried both with Chrome and Safari...

Daphne

I'm sorry to hear you're still having trouble with this!

If you've already tried using another web browser and incognito window to see if there's any difference there, please let me know if you have any antivirus or firewalls running that could be interfering with the download.

Also, please let me know if you have the same issue if you use another WiFi/Internet connection when downloading.

Thanks!

Timpaniboy

I'm having the same issues as other people, no antivirus or other software interfering. There must be some sort of bug with dropbox and safari as it works fine from firefox for me. Since Dauphine has been less than helpful, I would say that if you want a reliable situation don't use dropbox with safari. who know when this sort of issue could be fixed.

djlopeznyc

How is this problem flagged as 'SOLVED" when there was never a solution?

rabbit565

there are abunch of threads with this same issue, and they all state SOLVED but they are not .

Whats going on here.....no one is using virus, everyon has stable internet, tried multiple browsers , internet connection is storng and stable .

this should not be happeing when with such a bog company , the leader in online storage .
we sould able to download a file to out computer reliably

my file isnt even that big , 2gb. still exact same averyone is describing

Zyrianbark

I also had the same problem before but it was solved by using the chrome browser.