i have forgotten my password and no longer have access to my email, how can i reset my password and change my email?
Hi @Andrew1983; welcome to the Community!
Truth be told, if you can’t access the email address you use for your Dropbox account to ask for a password reset, we can't verify the account's ownership so we won't be able to help you regain access.
That said, you could check if you email service provider offers a way to recover the email address you used to tackle this obstacle or else, assuming you're still logged into the account in question, download and transfer your files to a computer (or even a new Dropbox account).
I know it's not much, but I sure hope this information helps.
Please keep me posted!
Hi @Andrew1983,
Without know your email you can't change anything - the email is your user id! If you have a device connected to the account still, you can check there for the exact email. If you haven't access to the used email, that's a big issue; regular password reset becomes impossible. If your mobile device is connected to the account still, there is workaround. On your mobile device is a feature "Connect a computer" (in Dropbox settings section). Use this feature to gain access back to your account and change email to an actual one (which you have access to). After that you can reset the password in the trivial way.
Good luck.
I need help! Please!
I cant enter my account. I tried ever password i can think of and still cant enter. When i try to recover my password they send me an code with 6 digits, the problem its the email i had for that account has been closed. Now i cant enterm either my email anda dropbox account. I need help! I had pics of my family vacations, sons, job stuff.
HELP!
Hey @trafa, I'm sorry to hear you're having trouble with this!
I'd suggest having a look at this article to see if any of the steps there help at all. Otherwise, I'd suggest taking a look at Walter's post above for some more info.
Let me know if you have any questions!
Hello Daphne,
Thanks for your kind answer. The problem it´s that my e-mail provider shutdown! My e-mail simple does not exist. I can prove i´m the legit owner of my account by telling the files i had there! Please! I have photos of my daughter since she was born!
hi,
I can still access my dropbox.. but i forgot my password.. the email address in use is no longer accessible. How can i change my password? TIA!
Thanks for reaching out to us here @iReyes!
When you have the chance, please take a look at the info Walter provided here.
If you have any questions, feel free to give me a nudge here. Cheers!
I had an old drop box account with an email that is no longer active. I have tried logging in but it doesn't accept my old password and I can't send a reset my password email because I can't access the email. Is there a way to access the files?
Hey @heather822, thanks for posting.
Since you have a similar issue to the OP here, please check out Walter's post above for some more info.
I'll be just a post away if you have any questions!
I cannot remember the passoword to open my dropbox. I tried resetting my password but quickly realized the email associated with my dropbox account was cancelled. How do I access my dropbox account without access to my previous email?
I'm sorry to hear about that @jacbcarter.
As you have a query close to the OP here, I've moved your post to this thread.
Please check out this thread and give me a shout if you have any questions - thanks!
Hello,
I have a strange situation, where I know the password and account for dropbox, but I can't login because it says my password is expired.
I can't access my email address linked with dropbox, because it no longer exists.
When I tried to update this old email address which is no longer available with a new one, my dropbox password expired, and it logged me out.
Is there a way beside the non working email address to remove the restriction, and be able to login with my current account and password?
This is what I get after logging in:
Thanks.
Hello @Fulguletz, I'm sorry to hear about the situation!
Do you possibly have any devices still connected to your account? For example, the desktop or mobile app.
If so, you can try the steps outlined here to reset the password through the connected device.
Let me know if this helps!
Unfortunately, no. The only device I was logged into was the browser that logged me out when I tried to change the email.
The problem is I also have an active subscription, which will autorenew in a few days. So it there alteast a way to remove the payed subscription?
Regards,
Thanks for getting back to me here @Fulguletz!
In this case, I would suggest reaching out to our Support team for some help with this.
To do so, please submit a help request from this page, via an incognito window (so you're signed out of Dropbox).
Please just make sure to enter an email address that you have access to, so that you can receive the reply from our team via email.
You can also let me know the ticket number (eg. #1234567) that you receive for your case, so that I can pass along the info you provided here already.
1) I'd ll like to change registered e-mail but I can't access the e-mail. The reason is that the e-mail which was provided from my provider was canceled.
2) I forgot password for dropbox account. If I change the password, I have to access the e-mail.
I'd like to know how to change the e-mail and the password.
Best Regard
Hi there @kyoto, thanks for posting your questions here.
I moved your post to this thread, where other users have asked this.
Have a look around at what is mentioned and let us know if you have any issues along the way.
It seems now I can't click on the ticket in the UI in the account, even though I see it. I wonder how can a giant like dropbox have so many bugs and issues. And this is for a payed account, not a free one.
Guess I will need to find a replacement, because these are wasted money
@Daphne It seeems Ticket #11848798 has been solved, but I got no reply from anyone. Is this a bug in this messy platform?
In that case, I'd suggest trying an incognito window without signing into any account @Fulguletz.
When on this page, click on the 'Need help with a billing issue?' button and submit a Help Request from the relevant option at the bottom of the page.
You'll need to input your payment's information along with an email address we can reach you to sort this out.
Just to be sure we are on the same page.
Is this the page where I am supposed to put the compaint?Because here it asks for the email that I stated in this post that I do not have access to anymore, because that is what I was trying to do. Change the email address that I have no longer access to while logged in, but it logged me out, and invalidated my working password. Is there no human I can actually talk to in order to solve this issue? Because it seems that Dropbox really hates the customers, and is never willing to help. There is a circle I am going around into, because no one is reading the problems users have.
And you have just billed me on an account that I can't access. This is already starting to be bad, because I am paying for a service that I can't use.
I'm sorry to hear you're still having issues with this @Fulguletz.
May I reach out via the email address that's connected to your Community's profile to look further into this?
Hello, i have another email account with old work files i need to access but as this is an old email i can not rememeber my password and cant access change password as i can not access the old email account to verify the code.
How do i get past this issue? Thanks
Hey everyone!
i'm in deep s****
i've been trying to login through my old email adress (which is now been closed with no chance of getting back) and i've forgotten my password, does that just mean that my dropbox is forever gone?
i've been trying to get through the support page, but it's really confusing
thanks in advance
Jake
@Jaketries wrote: i've been trying to login through my old email adress (which is now been closed with no chance of getting back) and i've forgotten my password, does that just mean that my dropbox is forever gone?
If you still have an active device linked to your account, there's a chance you can still sign in and update your email and password. Otherwise you'll need access to the email address you used for your Dropbox account.
I do not have access to my old email server, you say my password is expired, yet I have no way to update it to log in. I need to speak to a real person. Chat Bot is completely worthless on this issue. Is there anyway to actually talk to a live person?
