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The Requested Operation Couldn’t Be Completed error - Dragging & Dropping into Files app on iPad

Dragging and dropping error using the stock files app on iPad OS (13 latest) with the latest version of Dropbox installed.

Each time I try to drag and drop a file using the files app I'm greeted with an error message: The requested operation couldn't be completed because the feature is not supported.

Any ideas to fix it? Or is it just another Dropbox issue that won't ever get addressed like the missing favourites bug?

Note, dragging and dropping works flawlessly using Google Drive, One Drive, iCloud etc. I've tried removing and redownloaded Dropbox etc.

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Jay

Hi @Kirky29, thanks for posting on the Community!

In order to look into this further, could you forward a screenshot showing that the iPad is currently running iOS 13.3.1 from the iOS Settings app?

Also what type of iPad are you using? Are you running the beta version of the Dropbox app or the latest stable version?

Keep us posted!

rponton

Hi, I am having the same problem. Please advise of the fix. Thank you!

Kay V.

Hi,

when trying to move files within the Dropbox using the iOS file manager (iOS 13.5), I get the following message:

"The requested operation couldn't be completed because the feature is not supported"

This makes the iOS file manager pretty useless for me, do you have any suggestions how to solve the issue?

Thanks in advance

Kay

Willeverywhere

Hello,

I'm getting the same error when I try to drag and drop in the Files app, here is an example when I do it through two windows (but the error is also thrown when I try a drag and drop in the same window) :

My configuration:

iPad Pro 2020 on iOS 13.5

Dropbox 190.2.2

Any idea how to fix it?

Thanks

Daphne

Hi @Kay V., thanks for reaching out to us here!

Perhaps instead I can suggest taking this action through the Dropbox app instead. To move a file within the app, you can tap the "..." button next to the desired file and choose "Move" from the available options.

Also, if you need to quickly open a file in Dropbox that you have open via the Files app, you can press and hold the file to open the menu and choose "Open in Dropbox" so that you can take the relevant actions from there.

Let me know if this helps!

Kay V.

Hi Daphne,

thanks for your reply. I was aware that you can move files using the Dropbox app. The question remains, why it doesn't work using the iOS files app, contradicting the manual of your website?
https://help.dropbox.com/en-en/installs-integrations/mobile/ios-files-app
I mean this is a really basic function so it shouldn't be that much of a problem. I like the iOS file app better because the layout is much clearer and I I can use different cloud solutions.
It does work with Onedrive though, so Apple I assume Apple isn't the culprit?

Will the issue be solved in the near future?

Thanks a lot

Kay

Jay

Hi @Willeverywhere, thanks for posting today!

The iOS Files app isn't originally developed by Dropbox, so the amount of troubleshooting we can provide is limited.

Could you try disabling and re-enabling Dropbox via the Locations tab on the account?

If that doesn't work, then I'd recommend contacting Apple for further support, since the app was developed by them.

Kay V.

Same problem here, too (iPad Pro 2020 w. iOS 13.5). I do not experience the issue with Onedrive and Googledrive, so I am inclined to point the finger at the Dropboxteam rather than at Apple. No problems with my old iPad Air 2 with iOS 12, btw.

Daphne

Thanks for getting back to me here @Kay V..

I'm looking into this on my side, so please bear with me while I do some digging.

In the meantime, can you just confirm for me which version of the mobile app you have installed? You can check this by opening the Dropbox app, tapping the "Account" tab, tapping the gear icon and then checking under "App version".

Keep me posted!

Kay V.

Hi Daphne,

I'm using the latest version of the Dropbox App, so 190.2.2.

Thanks for your effort and best of luck!

Kay

Kay V.

Btw: This issue has been around for awhile:

https://www.dropboxforum.com/t5/Dropbox-files-folders/The-Requested-Operation-Couldn-t-Be-Completed-Dragging-amp/td-p/396612

Daphne

Thanks for the info @Kay V.!

Can you just clarify for me, does this error occur only when trying to drag and drop the file? Or do you get the same error when you select the file and choose the move option there?

Willeverywhere

Hi Jay,

I prefer to use the Files app because I can open multiple windows, I can do a right click, it is good integrated with iOS. I need two windows because I want to see my documents when I rename them, also I need two windows because I can drag-n-drop and move my files with no efforts between two folders, the move option is not really a good solution for me.

I found an alternative solution, I’m using the PDFExpert app that integrates really well with Dropbox, it not the purpose of this app but I’m using it as a file manager and it is working good for my need, they allow me to use multiple windows and drag and drop, etc.

I would definitely prefer to use your app or the Files app instead of a third party app.

Thank you for your answers

Kay V.

The error occurs on both occasions.

Daphne

Thanks for that @Kay V..

Could you just try disabling and then enabling Dropbox as a location within the Files app?

To do this, open up the Files app and tap the "..." option in the top right and choose "Edit". From here, try toggling off and on the Dropbox option.

Willeverywhere

Hi Daphne,

I just followed your instructions of disabling/re-enabling Dropbox on the Files app, and I’m still getting this error.

Kay V.

@Daphne wrote:
Thanks for that @Kay V..

Could you just try disabling and then enabling Dropbox as a location within the Files app?

To do this, open up the Files app and tap the "..." option in the top right and choose "Edit". From here, try toggling off and on the Dropbox option.

I tried it and it didn't work either, sorry.

Daphne

Thank you both @Kay V. and @Willeverywhere for your updates and sticking with me so far!

I'm still looking into this on my side and I'll keep you updated with my findings here.

In the meantime, the workaround I can suggest for now would be what I outlined previously here. Thanks for sharing your workaround for this too @Willeverywhere, perhaps if you're using the same app @Kay V. you can try this out.

If there's anything else I can help with at the moment, please feel free to just give me a nudge here.

Hope you have a lovely weekend ahead - thanks!

Martin_Zan

I'd just like to say I am also having this issue. Please fix this!

Kay V.

Hi Daphne,

any progression yet?

Best wishes

Kay

Daphne

Thanks for your updates here!

I don't have any news to share on this at the moment, however to expedite the matter I'd suggest reaching out to our Support team as it could help with the investigation by our specialists.

Please submit a ticket with our Support team with the options available here based on your current plan. If you have any trouble with this, let me know and I can reach out to you directly.

If you can create a ticket, please let me know the ticket number here (eg. #1234567) so that I can follow up there with the info provided here and make sure it goes to the right place.

Let me know if you have any questions!

Kay V.

Thanks for your reply. I can’t figure out any options how to contact the dropbox support via email, maybe because I’m on the basic, free subscription?

Regarding the fact that that there are a bunch of other people having this problem I would appreciate it if you would contact the expert team. Would that be possible?

Daphne

Thanks for getting back to me here @Kay V.

No problem, I've just reached out to the email linked with your profile here so that we can look into this further. When you have the chance, please check your inbox for my message and we can take it from there.

I understand that there are others here who are having the same issue, and I've made sure to pass this on. Doing a little further investigation through our Support channel allows us to have a look into this alongside some device specific info too.

Cheers!

Kay V.

Thanks Daphne!

Kay V.

Hi Daphne , I tried to reply to your E-Mail with my E-Mail-App (iOS) but it came back after a few days because it couldn’t be delivered.
Here’s what I wrote to you:

Hi Daphne,

I am using an iPad Pro 2020 with iPad OS 13.5 an an iPhone 7 with iOS 13.5.1, both devices have the issue.
My iPhone did not have the issue though, before I updated it from iOS 12.4 to 13.5.1, suggesting some incompatibilities between iOS 13.5.x and the iOS file manager app.

Best wishes
Kay

Daphne

Thanks for the update @Kay V.

I did indeed receive that info, thanks for checking on that with me!