nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Child Item

Not receiving my verification email on outlook

Gareth W.

Hi,

I am currently working and it is really important to share and access files through dropbox. For some unknown reason I am not receiving my verification email. It is really important for me to get this sorted and I have tried changing my browser but no success. I cannot change me email as it is my work email and I have clients assigned to it. Hopefully this can be manually rectified and I can start using the service!

Gareth

Find more posts tagged with

Developer

Accepted answers

All comments

carljohan

Hi,

Could you please check your spam folder to ensure that no-reply@dropbox.com is not blocked? Could you please also add no-reply@dropbox.com to your address book and request another email verification email?

Thanks!

Gareth W.

I have tried this but no success.

Gareth W.

Would like an answer/ solution fairly soon as it is disrupting my work.

Thanks.

carljohan

Hey,

If you are still not receiving the email, please write in here: https://www.dropbox.com/support so that we can look further into it.

Thank you!

Gareth W.

What do you mean write in here? That is what this is? I am really disappointed with the lack of contact details available to solve these issues. Is there a direct contact who will be able to aid with finding a solution.

Gareth.

Gareth W.

Still no answers for my issue. Would like to have this issue resolved.

Gareth

carljohan

Hi Gareth,

Thanks for following up and sorry to hear that this isn't fixed. Our support team would be happy to help you with this. In order to get in contact with them, please go to https://www.dropbox.com/support and select the options that best fits your question to find a solution to your question or to submit a ticket to our support team.

Also, if you are not receiving the password reset email, you can temporarily change the email associated with your Dropbox account to another email to see if you receive the verification mail.

Thanks!

Gareth W.

I have tried all these suggestions. Is there a direct contact I can use to get an answer I need!

Gareth W.

Still no answers for my issue. It is now my third week and I am really disappointed that Dropbox cannot even provide me a solution to the issue of not receiving my verification email.
- I have tried changing my email.
- I have added the email as a contact.
- And I have created an issue here to discuss it, I do not want to create another forum/ ticket/ topic to find a solution.
I would like if you could solve my issue directly as it is severely effecting my work. I hope I can be given a solution asap.
Gareth

Gareth W.

Thank you

Marco P.

Hi Gareth,

I'm sorry to hear that you're still having this problem and I'd be happy to help!

For security purposes, I'd have to move this conversation to emails. I just sent you an email to your email address. Please follow up from there.

Thanks,

Francesco

Tegin R.

Having the exact same issue. I referenced this forum in the ticket I submitted

I am not receiving any emails to my outlook account from dropbox (email verfication, file request email). I already tried adding the dropbox email to my address book -- did not help. I had to change the email on the account to my personal email in order to facilitate some file sharing I needed, but I ultimately need to be able to use my work email. I don't think it's a domain issue since i'm able to access the website, so not sure what the issue might be. I saw a forum where someone was having the exact same issue, but the discussion was taken offline so I don't know how it was resolved.

This is a big issue.

Thanks!

Tegin

and got this response:

Pierre, Dec 18, 11:54 AM:

Hi Tegin,

Thank you for reaching out to us about this issue you are experiencing.

As I understand it, you are unable to receive correspondence to your outlook email account. You have changed the email on the account.

As it happens, Dropbox is only able to send correspondence to the email associated with the account. Therefor, if you would like to receive emails to your work email, that email will need to be associated with the account.

Attempt to change your email to the email you need to receive correspondence to. This will then enable you to verify that email. Attempt to verify the email and see if you receive corrospondance. If you are still unable, please reply to this email from the email in question so that we may verify your identity an further help you with your request.

If you have any other questions please let me know.

Regards,

Pierre

Not at all helpful. I don't think he even read my entire email. If using that email and sending the verification had worked, there wouldn't be a need for a ticket in the first place.

Hopefully resolved soon, but I echo Gareth's frustration with the customer service.

hershal s.

lol I miraculously had the same problem, made my own thread and was told to visit this thread!

don't know if dropbox is laughing at us

https://www.dropboxforum.com/hc/en-us/community/posts/204760613-verify-outlook-com-email

Sarah H.47

This is so frustrating... I am having exactly the same issue. I was told to follow this thread. Whats the point in following everyone who has the same problem when no one replies to sort the issue out. Why don't they just say that they don't know how to fix the issue and ill delete Drop Box and find a different way of sharing files. So unhelpful

hershal s.

I wonder how long we can keep this tread going!

AA B.

SAME THING! NO VERIFICATION EMAIL NO MATTER WHAT!

All filters disabled, added no-reply as a contact, nothing in spam, nothing in junk, clicked on damn 're-send verification email' at least 100 times, have my outlook inbox open in another tab, waiting, AND NOTHING!!! NOTHING AT ALL!! NO VERIFICATION EMAIL!!!!

DROPBOX: If you're gonna make the entire account dependent on the verification email you make darn sure your automated verification email system works PERFECTLY!!!

SOOO FRUSTRATING!!!!!

Mark S.87

I am also having the same problem of not receiving verification email to my Outlook.com account for new Box account verification. I see on this thread that no resolution after over 1 year. Looks like I will go to Drop Box.

KerryAllen

Well i have changed email addresses - passwords and everything in between ! How can i verify this account, SMS ????? cmon drop box !

@carljohan wrote:
Hi Gareth,
Thanks for following up and sorry to hear that this isn't fixed. Our support team would be happy to help you with this. In order to get in contact with them, please go to https://www.dropbox.com/support and select the options that best fits your question to find a solution to your question or to submit a ticket to our support team.
Also, if you are not receiving the password reset email, you can temporarily change the email associated with your Dropbox account to another email to see if you receive the verification mail.
Thanks!

KerryAllen

please help me as well, my email is accounts@counton.com.au

i have tried all day and everything !

jansoetaert

I have the same issue and I am sure microsoft is actively blocking the email to outlook. You can add any safe sender except the one from dropbox and if I send the confirmation email to my work address, it all works fine. Shame on you microsoft!!! I am sure this is a violation of your powers (cfr google being convicted in europe for blocking adds from rivals). I hope dropbox reports this!

[This thread is now closed by moderators due to inactivity. If you're experiencing a similar behavior, feel free to start a new discussion in the Dropbox Community here.]