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Is Dropbox down? I get a blank screen on the website!

Freddy711

Is Dropbox down? I am getting a blank screen.

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Walter

No worries Freddy - even though this isn't within my scope of expertise, here's how you should be able to update your Microsoft Edge web browser:

Click the Start button.
Click Settings.
Select "Updates & Security.
Click "Windows Update"
Click "Check for updates" Windows 10 will connect to Microsoft and check for any updates. If they are found, they will be installed and you will get the latest version of Edge.

I hope this helps!

All comments

Freddy711

What is https://www.dropbox.com/h?

Freddy711

Disregard that last post. I am able to access Dropbox in Internet Explore, but not my primary web browser - Microsoft Edge. Any ideas? It was fine yesterday and the day before, etc.

Walter

Hey there @Freddy711 - I'm not seeing anything over here, can you try clearing your browser's cache or another browser for that matter?

Let me know of any updates!

PS: Just for future reference, if you're worried about an outage from our side, you can always take a look at our status page at: https://status.dropbox.com/

Freddy711

I did that. I still cannot access via MS Edge. I don't use other web browsers. My computer is doing a Windows 10 update. Could that be the issue?

Walter

I can't be sure about this based on the provided information Freddy - have you checked for any pending updates on your browser maybe?

Freddy711

I am not sure where to look for pending browser updates.

Walter

No worries Freddy - even though this isn't within my scope of expertise, here's how you should be able to update your Microsoft Edge web browser:

Click the Start button.
Click Settings.
Select "Updates & Security.
Click "Windows Update"
Click "Check for updates" Windows 10 will connect to Microsoft and check for any updates. If they are found, they will be installed and you will get the latest version of Edge.

I hope this helps!

Freddy711

Thank you so much! It appears Windows 10 is updating now, which might explain the issue.

Walter

Glad I could help Freddy - just let me know how this works out in the end!

Freddy711

I still cannot login after the updates. I received the following:
Error (405)
Something went wrong. Don't worry, your files are still safe and the Dropboxers have been notified. Check out our Help Center and forums for help, or head back to home.
I can't send you screen shots because I can't login. Thank you for your support.

Walter

The 405 is a pretty generic error and usually indicates a problem with your script and/or your web server.

At the moment, I'd suggest using another browser to access your Dropbox account Freddy. Perhaps, you'd need to contact Microsoft and let them know about this too in the meantime.

If there's anything else I can do from my end to assist, do let me know!

Walter

Oh, and by the way, if you're on Spectrum (Internet Service Provider) note that there's a small outage going on as reported on our status page:

https://status.dropbox.com/

mgales

I am seeing it too, cannot access dropbox

Walter

Sorry for the tardy response @mgales - are you still having issues with this?

mgales

No, thank you