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Selective sync doesn't free space!?

Hi!

I've 5,8 GB of DB space. I've used it almost, so I did "selective sync" to free some space in my computer. Nothing happened eg doesn't free any space. I calculated manually the folders sizes viewable in my DB app - result is ca 3,8 GB - it means, theoretically I should manage with 2 GB-s of freed space. BUT IT ISN'T SO! WHY!?

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Accepted answers

Walter

Selective sync will let you free up space on a computer using our desktop app by un-syncing some of your folders; as you can see shared folders also take up space on your account.

Generally speaking now, when your Dropbox account becomes over quota then only syncing stops. Nothing will be removed and syncing will resume when you bring your account under quota again.

To get your account under quota you can do any of the following:

Upgrade your account – check out www.dropbox.com/plans for other information.
Increase your quota using referrals bonuses or other promotions.
Leave any shared folders that put you over quota.
Move files that don't need to sync out of your Dropbox folder.

I hope this helps to some extent and please let me know if I'm missing anything here Enn.

All comments

Walter

Hey there @EnnR - sorry to hear about this.

First things first, what's the status of your app on your computer? Is it "up to date" or still syncing the changes you applies on your selective sync settings?

Moreover, if you're indeed up to date and still notice a space discrepancy, could you share a screenshot of what's troubling you?

EnnR

Hi Walter!

I've answered to Your e-mail with screenshot'n'stuff , read my e-mail, pls

rgds Enn

Walter

Hey there Enn - how are you today?

Is it possible that you replied to the automated email you receive about a subscription to a thread here on our forums?

I'm only asking because I wasn't able to find a ticket on our system for the account you used to post your question.

Could you share a screenshot of what's troubling you here?

If you'd like to follow the email route (contacting us through our Official Channels) you can go ahead and log a ticket with our team so we can help out with more account specific information. Let me know the ticket's ID here so I can locate and get on it asap.

Thanks!

EnnR

Hi Walter!

Thank You for Your quick response.

Pls find the screenshot You asked atached - You can see the content of my (selective) synced DB app folder (calculated size appr 3,8 GB), at the right lower corner You see the settings and status of my DB. Status is "Up to date" and shows the 98% of max space is used of 5,8 overall space I have. E.g. - 5,7 GB is used instead of 3,8 GB as should be by content of synced DB app folder. Where is almost 2 GB-s of free space?

Screenshot atached

rgds

EnnR

Walter

As you have some folders selectively unsynced this is normal @EnnR - what does your plan's tab show?

You can find it here: https://www.dropbox.com/account/plan

You'll have a better view of your quota usage there Enn - please let me know if you have any further questions though.

EnnR

Hi Walter!

My DB space usage shows as on the screenshot You can see. Almost all space is used, that's why I need the selective sync

rgds Enn Enn DB plan-space usage 04-02-2019.jpg

Walter

Selective sync will let you free up space on a computer using our desktop app by un-syncing some of your folders; as you can see shared folders also take up space on your account.

Generally speaking now, when your Dropbox account becomes over quota then only syncing stops. Nothing will be removed and syncing will resume when you bring your account under quota again.

To get your account under quota you can do any of the following:

Upgrade your account – check out www.dropbox.com/plans for other information.
Increase your quota using referrals bonuses or other promotions.
Leave any shared folders that put you over quota.
Move files that don't need to sync out of your Dropbox folder.

I hope this helps to some extent and please let me know if I'm missing anything here Enn.