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iPhone app not opening any file type

The Dropbox app on my iPhone X iOS 12.1.2 wont open any file type. All files sync fine from desktop and show up on the mobile app with a thumbnail image preview, but when tapped to open the loading graphic just keeps spinning. Could have coincided with iOS update.

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benjavalero

Upgrading to iOS 12.1.3 seems to fix the issue!

All comments

Es3

Of course - Files app is owned by apple, Adobe reader is owned by Adobe and Windows 10 is owned by Microsoft (couple days ago after installing dropbox on my desktop it stopped syncing files so had to re-install dropbox) and somehow they all apparently have issues with dropbox.

Screenshots attached, please get this sorted.

Walter

Thanks for the quick response @Es3 - it's most appreciated.

At first, let me clarify that the Files app is an application owned and maintained by Apple; if you're having issues with how your files are previewed within its ecosystem, you should report this to Apple directly.

If you'd like to look into this with our support team though, feel free to submit your ticket through the following page: https://www.dropbox.com/support

Let me know if there's anything I can assist with!

Es3

It's the same issue what others described before. It loats preview in Files app but when you press to open then loading circle keeps spinning and not opening.

Also I've tried using dropbox app to work with with some pdf files and every now and then when I try to open PDF file with Adobe Acrobat Reader every now and then it shows "Could not connect to dropbox".

It's an intermittend error and comes and goes, but guys this is BS, it need to be sorted out as these problems been around for months.

Walter

Sorry to hear that @Es3.

Are you getting any specific errors? Can you send us a screenshot so we can have a visual of the matter at hand?

Could you also walk me through the steps you take that result in this?

Thanks in advance and welcome to the Dropbox Community!

Es3

Not working for me. I had my background app refresh on all the time but I can't get files to open. iPadOS 13.1.2

Rexo

That works, thanks!

phzr

This problem was driving me crazy, but this fixed it. Thanx!!!

Einar

Was having the exact same issue. This fixed it! Thanks!

draelectricals

Mine hasnt worked for ages but using the suggestion from Jkaizer it now works. In settings go to General > background app refresh and turn on for drop box; now all files open instantly - before this nothing was opening. Thanks guys, great help

Richard

engineer

jkaizer

I fixed mine by going Settings>Dropbox... then enable Background App Refresh.

StephenG273

I did that and still have the same issue

StephenG273

I’m having the same problem. I’ve restarted my phone, I’ve reinstalled the app and it makes no difference.

qwertz75

I’m on iOS 12.1.3 and I still have the issue.

I also tried to reset the network settings, didn’t work either...

benjavalero

Upgrading to iOS 12.1.3 seems to fix the issue!

Gasdoc

I did the update and it seems to have sorted things out. Hopefully this was the fix that was needed.

Kelston2

Thanks all for this thread! I had been checking for an update and none were available ... but I just looked again today and I see 12.1.3 is there. I will give this a shot. Hopefully it resolves the issue on my end as well.

Ssommet

My file loading issue was resolved by updating iPhone and iPad to iOS 12.1.3. Didn’t know there was a new iOS update. Hope that works for others.

Ssommet

Same problem here

Ssommet

I appreciate that. Resting network settings didn’t seem to work. File preview still stuck on trying to render and exporting gets stuck also. Thanks though.

gianmarizzi

I had support from Dropbox and told me to reset the network settings. It worked!

Go to Settings -> General -> Reset -> Reset Network Settings.

After that you'll need to re-enter the wifi password.

Ssommet

I am also having this issue. PDF and Excel files won’t open within the app and won’t open on other platforms like Excel for iPad or a PDF reader. Basically, I can’t access my files. Please help.

gianmarizzi

It didn't fix it.

@Ovi A.1 ha scritto:
Iandtalbot,

Try uninstalling then reinstalling the app.

Kelston2

I have the Dropbox app on my iPhone 10, and most of the time I cannot open Dropbox files (of all types) through the app - I just get the spinning wheel forever.

I have been able to open some files here and there - and there is no pattern if I am on WiFi or offline. 90% of the time, the files don’t open either way ... but I do have one here and there that will open.

Both my IOS and the Dropbox app are up to date (no updates available). I have deleted and re-installed the Dropbox app twice.

Can anyone provide a solution to this?

laleli005

I’m have same problem on my iPhone! When I use dropbox app and try to open ANY DOCUMENT OR PDF file the app continuously try’s loading the file and is NEVER able to open it. Need help please :-(

unknown

The issue is back! Have tried logging out and reinstalling the app but still the same.

Ovi A.1

Iandtalbot,

Try uninstalling then reinstalling the app.

Iandtalbot

I've still got the issue - spinning wheel when opening a file.

unknown

The issue seems to be resolved after a week or so. Not sure why, don’t think anything had been updated.

Gasdoc

I'm having the same problem too

Mark

As a few of you are having it can I please ask you log a ticket at www.dropbox.com/support and link back to this thread?

Once logged you can track at http://dropbox.zendesk.com