nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

I get a "file cannot be accessed by the system" error while copying files on my Windows desktop app

msteshera

Does anyone know how to fix this? Thank you.

Find more posts tagged with

Desktop

Error Messages

Windows

OffTopic

AcceptAnswer

Accepted answers

Jay

Okay, it sounds like you have a multitude of problems here, let’s try and answer them.

With your screenshot earlier, it looks like you were copying files from one location to the Dropbox folder. The error you got was from Windows, saying it couldn’t copy the file. That error is unrelated to Dropbox, since as it states, the original files could not be accessed by the system.

Now, if that has been resolved, your second question is about the email used on your Dropbox account. In each of these places, we want to find the email address used to connect to Dropbox. Please also look carefully for typos in your email address in any of these places.

On your computer, click on the small Dropbox icon in your menu bar or system tray. Click on the gear in the Notifications panel. Click on Preferences, then click on Account.
On iOS, open your Dropbox app and tap on "Account". On Android, open your Dropbox app, tap on the Menu button, and then tap on "Settings".
On the Dropbox website, click on your avatar or the face in the top right corner.

Lastly, is the app showing that it is up-to-date? Does it say syncing? Can you navigate in your Dropbox folder through the blue syncing icon to see where the problem files are?

Thanks in advance!

All comments

msteshera

Sorry, it's actually "file cannot be accessed by the system"

Jay

Hi there, have you tried uninstalling and reinstalling the app?

Try an advanced reinstall of the app to see if this helps instead.

Keep me posted with any updates!

msteshera

Unfortunately that did not fix the problem, I still get that same message.

Jay

Can you attach a screenshot showing the error message you’re getting on your machine?

msteshera

error message.PNG

Jay

This appears to be a Windows error and isn’t related to the Dropbox desktop application.

Could you try quitting the Dropbox app completely from the task bar and seeing if the error comes back?

msteshera

I'm not sure what you mean by quit the taskbar but I tried again to reinstall and now it says it is syncing 1,163 files.

eh7bey9912

Cannot get into my account I think I'm using the wrong email so how do I change it to the right one

msteshera

The first time I downloaded dropbox it synced the files within a couple minutes and I was able to start transferring files right away, now it is making no progress in syncing them after 45 minutes.

Jay

Okay, it sounds like you have a multitude of problems here, let’s try and answer them.

On your computer, click on the small Dropbox icon in your menu bar or system tray. Click on the gear in the Notifications panel. Click on Preferences, then click on Account.
On iOS, open your Dropbox app and tap on "Account". On Android, open your Dropbox app, tap on the Menu button, and then tap on "Settings".
On the Dropbox website, click on your avatar or the face in the top right corner.

Lastly, is the app showing that it is up-to-date? Does it say syncing? Can you navigate in your Dropbox folder through the blue syncing icon to see where the problem files are?

Thanks in advance!