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Can't See Dropbox in File Explorer

I installed Dropbox on a Windows 10 PC and can access my account via a browser but can't see it in the File Explorer. What do I need to do to be able to have my Dropbox account with the associated folders/files listed on File Explorer?

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Jay

Hi there, could you check if the Dropbox icon appears in the system tray near the clock? Is it white, grey or with some other overlay on it?

Also, make sure you not installing the mobile version of the app from the Windows store.

To be certain, trying installing the app again using this link.

Let me know how it goes!

hookem

The icon in the system tray has a white background.

Jay

If it has a white background, with a blue Dropbox logo, then you’re running the Windows store app.

This version doesn’t actively sync files and no Dropbox folder is created.

Could you try installing the full desktop application as per my previous message?

hookem

I ran the installer from your link (it appears to be the same .exe that I ran before a couple of times) and it said that it finished ok but I still can't see a 'Dropbox' folder listed on File Explorer. Any ideas how to get it to show up there so that I can use it locally?

Jay

During the installation, you should have had an option to sign in to your account. Did that occur? Is it possible that the Dropbox icon is hidden behind the 🔼 icon?

hookem

Thanks--at this point I'm just going to delete the account and start over. I appreciate your help.

mbrendandyer

I have the same issue and can't afford to delete my account because it contains sensitive data. I have used the link above, but it is still not syncing. I have uninstalled anything related to dropbox and started fresh, it asks me to login, but never creates the link to my file explorer on Win 10

Walter

If reinstalling it didn't help much @mbrendandyer; you can try a clean, advanced re-install.

Let us know of any updates!

mbrendandyer

I followed the directions for windows and removed anything related to Dropbox and rebooted. I used the link you sent and installed dropbox. Same thing happened again. All the prompts for logging in were through the browser not the app. Is there a way to block the browser from doing that?

I still can't get it to appear on my explorer.

Walter

Thanks for letting me know about this @mbrendandyer.

It sounds like your device is not enabled to use our desktop application; could you let me know what kind of a computer this is? Is it running an ARM processor by any chance?

If that's the case, you can use the Dropbox for Windows 10 in S mode app which is similar to our mobile one.

I've been discussing this with other users in the thread I'll cross link below if you'd like to partake there as well. Here it is:

https://www.dropboxforum.com/t5/Installs-integrations/Can-I-have-the-desktop-app-installed-on-my-Surface-Pro-X/td-p/370956

In any case, keep me posted on your progress!

mbrendandyer

Walter, I bought a brand new Lenovo 2 in 1 with a i7 processor and Windows 10. From the beginning, the micro store kept giving me the Dropbox S version. I tired using your links and the behavior is exactly the same for each app. There has to be a way to manually add the link isn't there?

mbrendandyer

This isn't an ARM issue as I have x64-based PC

Walter

Thanks for the updates @mbrendandyer.

Can you check if your Windows device allows for downloads/installs of apps outside the Microsoft Store?

You can check if that's the case and change the setting according to your needs from your device's Settings>Apps & Features.

Let me know how it goes!

lillebyl

Thanks for this - been fighting for ages but saw what you said about Microsoft store only doing the "light" version. Followed your link and have finally got the dropbox proper App and the link in my Windows Explorer. Thanks!