Dropbox for iOS giving “No internet connection” error message

Just to clarify, I don't mean to turn on Cellular Data, but the application specific setting. Similar to below, just check that Dropbox also have app-specific data acces.

But I'm sure the dropbox support staff will be able to help you out.

Cheers,

All comments

Hi Matthew,

Have you tried going into your Settings > Cellular Data

And scrolling down to the list of applications that you are allowing permissions to access cellular data? Because dropbox could use a lot of data, I have previously made the decision to block 3G/LTE data to save on data use costs. If you are not using wifi you may have to make sure that the option to use cellular data is enabled.

If that doesn't work it may also be worth checking from the dropbox website if your device is allowed to be connected to your account.

Good luck,

MLondon

Yes, Celluar Data is on. And the device is registered on Dropbox.com

Hey @MLondon, I’ve run a search on our system on my end, I’ve located your newest open ticket & I’ve replied to you there, so as to further investigate what’s happening based on the info we have on file on our tools. You may have a look at your inbox for my latest message whenever you get a chance & please include all the relevant details on that discussion.

Thanks again for posting us on our Community & I’ll be awaiting your next reply on our email conversation!

MLondon

Hi tmhlee,

Yes, that did it!

So obvious... Duh...

Much appreciated

Excellent! Glad it's solved. It's happened to me many times before.

Cheers,

Hey @MLondon & @tmhlee, I just wanted to thank you both for your contribution on our discussion here, I was so glad to see that you got this figured out on this conversation. Here’s a little something from us to kick-start your weekend ( 🍰 ➕ 🍰).

Happy :iphone: uploading & do let us know here of any additional thoughts or questions you may have in the future; our Forum wall is always open. Cheers!

danny21015

Your suggestion totally solved my problem. Thank you!

thompja1

I am using an ipad without data. It is a wifi only ipad. How do I fix the problem with the internet error on this kind of device.

Hey @thompja1, the issue described here was specific to iOS 11.4.1, however I’m wondering whether you’ve had a chance to install 12.2 on your iPad that’s the most Up-to-Date version. From there, we usually advise running our mobile version 140.2 as well. If it’s not too much trouble for you, I’d appreciate a screenshot (omitting personal info), so as to better determine what's happening; please include it in your next message if possible.

Any other detail on how this discrepancy has manifested itself would also be very helpful in determining the best next steps & thanks a lot for taking the time to clarify matters for me!

Cmessmore

I am also having this problem with Wifi only connection. I'm running iOS 13.2.2 and Dropbox Basic. Very annoying. I have to use the email to option that shows when I tap the Blue Dropbox icon in the list with email, etc. I get the error when I try to "save to Dropbox".

Hey @Cmessmore, thanks for the nudge!

Could you clarify if you’re hitting this error message when you’re Saving to Dropbox from a specific app or you’ve seen that across apps?
Could you include a screenshot (omitting personal info) in your next message for me showing me your view?

I look forward to hearing back from you!

Cmessmore

Somehow I got it fixed. I kept messing around with settings ( in Pilot saving to Dropbox) and I'm not sure what I did that worked, but something did. Thank you for responding

Sure @Cmessmore; feel free to touch-base with us if you have more questions in the future. Take care until we talk again! 😊

I am not using cellular data, so the fix proposed does not work for me. I am just using wifi, still getting the error message, despite the fact I have a very robust wifi connection.

Kindly help. This is a very irritating problem that reduces the usefulness of Dropbox for me.

Also, I wanted to specify: This is an intermittent problem.

Lusil

Hi there @LBC, thanks for nudging us on this thread.

Out of curiosity, when do you get the error message? Is it when previewing specific files?

Could you also send us a screenshot (without any personal info) of the error message that you see?

Looking forward to hearing back from you!

I am using only wifi, not cellular on both my iPhone and my iPad. Permissions for cellular is not the issue.

Is there an analogous setting for allowing Dropbox access on wifi?

Rather than reply just to the individual who had the question, why not reply to the community?

More than one person has this issue.

Thank you.