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I've accidentally joined a Dropbox Business team & I'd like to go back to a personal account.

hemituner

I really need some live help I am afraid my account is compromised

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Accepted answers

Jane

Hey @hemituner, as we can only work on account-specific matters via our Official Support channel (we’ll need to investigate sensitive account-related info in more depth), I’ve made sure to run a search on our system on my end, I’ve located your newest open ticket & I can see that you’re currently discussing it with my colleague there.

I’ve included your comments & rest assured that you’re in safe hands.

I hope that this is helpful to you & please include all relevant details on that email chain, as they can access your account specifics there & they can further advise how to best resolve the issue you’re facing. Thanks!

Rich

@Richard43 wrote:
How do I leave the business acount? Need to contact someone.

You need to contact the team admin of the Business account and ask them to convert your account back to an individual account.

Jane

Hey @Richard43, Rich’s advice is the best way to go at the moment!

I’ve also run a search on our system on my end, I’ve located your newest open ticket & I’ve replied to you there. You may have a look at your inbox for my latest message whenever you get a chance & please let me know how you’d like us to proceed on that discussion.

Thanks again for posting us on our Community & enjoy the rest of your day until we talk again Richard!

All comments

Mark

Unless you are a business user at the correct level there is none I'm afraid.

www.dropbox.com/support to log and http://dropbox.zendesk.com to track issues are the only way.

In terms of compromised, how? What makes you think that?

hemituner

I accidentally made the wrong selection when joining a team invite now my db is merged with theirs and I cant get them to un-do it I am afraid they now have access to my personal dropbox

Rich

If you believe your account in compromised, you should go to your Security page and change your password. Then check the list of devices and web browser sessions that are associated with your account and remove any that you don't recognize.

Beyond that, you'll need to contact Support directly as only they can assist with account related matters.

Open your ticket here: https://dropbox.com/support
Track your ticket here: https://dropbox.zendesk.com

Replies take approximately 1 - 3 business days with Plus, Professional and Business users getting priority (longer for Basic users). If you have a Business account that includes chat and/or phone support, those options are available in your Admin console by clicking Help.

hemituner

Is my entire DB folder available for the team to view??? How do I figure it out?

Rich

@hemituner wrote:
I accidentally made the wrong selection when joining a team invite now my db is merged with theirs and I cant get them to un-do it I am afraid they now have access to my personal dropbox

You'll still need to contact Support using the information above, but the admin for the business account will still need to approve the restoration of your account back to a personal account. This is because, after joining a team, the account now belongs to the business; it's no longer a personal account.

The easiest way to have it restored is to contact the team admin for the account as they have the ability to restore it back to a Personal account. If they can't or won't do it, you'll need to contact Support directly to see what they can do.

hemituner

By adding my folder do the admins have access to the contence of the folder even if I didnt share it with them?

Mark

Quite possibly.

It depends upon what sort of Team and account you have joined.

You may be able to leave it by following https://www.dropbox.com/help/business/account-deleted-from-team

But, if not you need to log a ticket and ask for support.

Rich

If you've merged your account into the team, then the account and any data within it is accessible by the team admins. Even if your data doesn't appear within the team folder, the admins have the ability to sign-in as you to access the content of the account.

Jane

I’ve included your comments & rest assured that you’re in safe hands.

hemituner

Im really in a jam here I accepted an invite and now I am afraid the admins of this can see my entire PERSONAL drob box library, Im begging for help here I really dont know these other people and admins personally and they will not release me. Im in a real jam and have no idea if they can mine my data from that folder. Im really stuck and frantic please help

Mark

You MUST log a ticket as has been said numerous times I'm afraid.

Its a PUBLIC forum here - people cant help here.

Jane

I understand that this may frustrating to you at the moment @hemituner, though please keep in mind that we can’t access your account specifics here for security reasons.

Your best bet at the moment would be to pursue a resolution via your open email communication with my colleague. As you’ve accepted the invite to the Dropbox Business account, you should be entitled to priority email support, so they’ll get back in touch with you soon. I hope that this info is a bit more helpful to you!

Richard43

How do I leave the business acount? Need to contact someone.

Rich

@Richard43 wrote:
How do I leave the business acount? Need to contact someone.

You need to contact the team admin of the Business account and ask them to convert your account back to an individual account.

Jane

Hey @Richard43, Rich’s advice is the best way to go at the moment!

Thanks again for posting us on our Community & enjoy the rest of your day until we talk again Richard!

niksarov

You need Dropbox to work as a service.

Jane

Hey @niksarov, if it’s not too much trouble for you, can you elaborate a bit on this inquiry? Have you accidentally joined a Dropbox Business team by any chance (i.e. as the title of this thread pertains to joining a Dropbox Business account in error) or are you referring to the Dropbox desktop application?

Any detail you could include on this discussion would be very helpful; rest assured that I’m here to help you get this sorted in any way I can on my end. Thanks!

Mira2

Just cancel and open another account

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