Child Item

Dropbox via a browser - keep getting logged out

I go to my Dropbox via Chrome multiple times a day. Each time it says my session has expired and I need to log in. I do that and get the email that there was a new login. I answer Yes on that. Still, the next time I go back to Dropbox (1/2 hour later), it's expired.

Any reason. I used to be able to stay logged in for days at a time.

Find more posts tagged with

Error Messages

Web

Create

AcceptAnswer

Closed - Not for right now

Accepted answers

nydepot

I tried this and it works fine in FireFox. I tried various tests like using Dropbox in a tab and closing the tab and also leaving a tab open but going to another site and later going back. All worked.

Funny thing, Chrome seems to be working now too. Will continue testing.

All comments

Mark

Have you tried clearing your temporary internet files? Cookies/files etc.

nydepot

I tried that and it does not solve it. Still get expired session.

Rich

When you sign in, is the Remember me option checked?

nydepot

Yes, it is.

Lusil

Hey @nydepot, have you also by any chance tried to see if this happens in another browser, incognito, and made sure you’re not running any browser extensions in the mean time? :thinking:

nydepot

Funny thing, Chrome seems to be working now too. Will continue testing.

Lusil

Glad to hear the issue seems to be resolved, @nydepot!

If the issue seems to persist or you have any other questions, don’t hesitate to get back to us.

nydepot

It's back but I've given up. I just keep logging in. I prefer Chrome and don't want to use FireFox.

Someone marked this as fixed because Chrome was working for a while. But it's not really fixed. As an IT professional, I would never mark a ticket fixed without proof everything is working as expected.

Lusil

Hey @nydepot. Initially, I’ve removed the “marked as solution” since you mention that the issue is reoccurring for you.

Second, could it be by any chance that you are part of a Dropbox Business team? In this case, could it be that the admin of the team has enabled web session control? To check out what plan you’re currently on, check out your Plan tab under your Settings via the Dropbox website.

If this is not the case, let me know and I’ll make sure to get back to you as soon as possible.

nydepot

I'm not part of a busines team. I use Dropbox installd on my Mac at home. At work, they don't allow DropBox to be isntalled so I have to use a browser. It's very random getting logged off but it's a dozen times a day.

Lusil

Thanks for the prompt reply, @nydepot!

Just to ensure, when you're experiencing this behavior, are you by any chance connected via a work network? If you are, please check with your company’s IT department, due to a potential update on your firewall settings which could be affecting your connection.

If you’re still having problems, due to account-specific info that’d be required, you can always contact our Support team for further investigation.

Thanks!

bfree

I am having this issue now for the past week. Customer support hasn't been able to figure it out. I've done all the things. Peak frustration. I don't want to switch to Firefox because of this...

nydepot

Yes, I'm the OP and it still happens. I've given up and just deal with the constant logins. Funny, it won't prompt me the first time I use it in the morning but then does all day.