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file explorer not responding when opening excel or word from dropbox folder

I just purchased a new computer with Windows 10 Pro. For some reason when opening any Microsoft Office product from the dropbox folder, the file explorer locks up and doesn't respond. From my documents folder or desktop, the files open with no issue. It is only from the dropbox folder. Tried all solutions that a google search gives me but so far nothing has worked. I have attempted more solutions than I can count. Looking for help.

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tonymc37

Jay... Thanks for your response. Before you responded, I reinstalled the office 365 suite and it resolved the issue.

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Jay

Hi Tony, could you try quitting the Dropbox desktop application completely and try opening files while the desktop app is closed?

If the issue persists while the app is closed, then it could either be an issue with the files in the folder, or with how Word/Excel are reading them.

Keep me posted!

tonymc37

Jay... Thanks for your response. Before you responded, I reinstalled the office 365 suite and it resolved the issue.

Jay

Glad to hear it’s working again! If you experience any further issues, let me know, otherwise, have a great Monday!

summerb

Hi, I have a user in my office experiencing the same issue. I have no problems opening the files. She has flickering video when opening Excel or Word docs from the Dropbox folder. When Dropbox is uninstalled she can open from the folder with no issues. Problem has persisted on 3 different computers, all Windows 10 Pro, and less than 1 year old. Would love some ideas.

Walter

Why not have them log a ticket with our team so we can help them directly then @summerb ?

They can submit a ticket through the following page:

https://www.dropbox.com/support

Happy Monday!