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People can't see my comments on shared files

MikeP1

I'm trying to share PDF files with non members of my dropbox but they cannot see my comments - anyone know why this is?

Thanks,

Mike.

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Accepted answers

Jay

Hi Mike, just want to check something, did you create these comments in the PDF file itself before uploading it to Dropbox (i.e. in your PDF creator), or did you upload the PDF and then use Dropbox to add comments on the file?

If they’re previewing it on the site, only the latter will appear.

If they’re downloading the file, only the former will appear, since they’re a part of the document itself.

All comments

Rich

Are the comments embedded in the PDF file? If so, they'll need to download the file and open it in a PDF viewer. The Preview page on the Dropbox website won't show embedded comments. It's just a preview of the original file.

MikeP1

Thanks Rich, I'm no IT expert! But I've uploaded a PDF file attached comments which show as a list on the right side of the page and yellow boxes that I created on the plans. When I share with others neither the comments nor the boxes show - is this due to the access level they have?

Jay

If they’re previewing it on the site, only the latter will appear.

If they’re downloading the file, only the former will appear, since they’re a part of the document itself.

MikeP1

Thanks Jay - I uploaded the PDF file and then added comments using Dropbox. It's quite frustrating the way Dropbox is set up or is that my lack of IT skills and experience on Dropbox?

m44444444rk

this is also happening to me and team

we used to see the comments as highlighted yellow boxes and page numbers as links. now comments shown on the rhs but no context and no way getting to a specific comment

impossible to use

i predict that this very going to be is the reason to replace DB

Alihan

Same issue here. Comments are not being displayed on shared files. As the person commenting I can see my comments but others cannot.

Jay

Hi @Alihan, thanks for posting on the community!

Could you let me know more about this? As per my older post above, are the comments located in the PDF itself, or are these the comments added on the Dropbox site to the online document?

Are the comments visible when downloading the PDF to the computer?

Keep me posted so I can assist further!

Spokes

I used the comments feature on a shared file within DB. The file was a PDF initially uploaded by the owner of the file (not me). I used the tool to select an area of the PDF, added comments related to this selection, and posted the comment. everytime I return to the document (still within DB) I can double-click on a comment and the highlighted (yellow) area also appears. However, the other users with shared access to this same file only see my text comments and the highlights do not appear for them. This also prevents them from seeing the context of my comments specific to an area on the shared PDF. The expected result on my end was that the others with shared access to this file could see the comments AND the highligted areas. Instead, the functionality either failed to work or DB fails to understand that the feature still has unresolved issues.

kellyburns

My comments on a shared file are not appearing for the other person on the file. is that possible to fix?

Hannah

Hey @kellyburns, thanks for joining our Community.

Is this a file that you've shared through a link?

Can the recipient open the link or the file through a different browser, to see if that helps?