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There was a problem completing this request

I'm unable to do anything with DropBox - browser page keeps loading the error message "There was a problem completing this request." In reading through community postings with the same problem, I have tried deleting files to make room, but I'm unable to remove files - the page simply reloads with the same error message.

Same with any other activity - cannot load, share, or delete files nor folders.

I've tried updating security, logging out, then logging back in, to no avail.

Any help is appreciated. Thank you.

Gail_P22

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Gail_P22

OK, I was finally able to make DropBox work with Firefox (v. 61.0.1). I started Firefox in Safe Mode, then went to Library > History > Clear History > Clear Everything. Then restarted FF in regular mode, and was then able to access my DropBox account. Hope this helps someone out.

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Walter

Sorry to hear that @Gail_P22 - tried another browser yet?

Gail_P22

Hi, Walter,

Yes, and that seems to have solved the problem! I was trying to access via FireFox (v. 61.0.1) earlier on a Windows Surface Pro 4; when I tried using Microsoft Edge, it worked fine.

So, there seems to be a potential compatibility issue with FireFox.

The DropBox site asked me to change my password, also - perhaps because of the multiple logon attempts.

Thank you for the response!

Gail_P22

Walter

Thanks for the update @Gail_P22 - glad I could help

Have a lovely day ahead and thanks for sharing your tips with the Community!