I have regularly been able to attached documents from Dropbox when creating an email on OSX Mail app. However, now I am not able to. Steps that fail are below: * Create email on iPad with Mail. * Tap on the paper clip icon OR tap in the body to get banner of options, including Add Attachment * Window opens with file access options; under LOCATIONS, find ICloud Drive, On My IPad, and Recently Deleted. No Dropbox option. * No MORE... button anywhere to add Dropbox as a choice for Mail to attach documents. * I have looked in Settings for a way to tell either Dropbox to allow access or Mail to get access to Dropbox. No success yet. Please, any solution? I have found discussion of problem with Outlook and referral to Microsoft, but there is no MS Office involvement in this issue. Thanks in advance.

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Ability to attach Dropbox files to email in Mail app on Ipad has disappeared

hkmart3

I have regularly been able to attached documents from Dropbox when creating an email on OSX Mail app. However, now I am not able to. Steps that fail are below:

Create email on iPad with Mail.
Tap on the paper clip icon OR tap in the body to get banner of options, including Add Attachment
Window opens with file access options; under LOCATIONS, find ICloud Drive, On My IPad, and Recently Deleted. No Dropbox option.
No MORE... button anywhere to add Dropbox as a choice for Mail to attach documents.
I have looked in Settings for a way to tell either Dropbox to allow access or Mail to get access to Dropbox. No success yet.

Please, any solution? I have found discussion of problem with Outlook and referral to Microsoft, but there is no MS Office involvement in this issue.

Thanks in advance.

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Accepted answers

Jay

Hi there, we’re assuming you’re referring to the iOS Mail app, not the Mac OSX app.

Have you installed the Dropbox mobile app, and does the Dropbox folder appear on the Files app on your iPad?

If not, could you confirm what version of iOS you’re running on the iPad, and what version of the Dropbox app is installed?

Thanks in advance!

All comments

Jay

Hi there, we’re assuming you’re referring to the iOS Mail app, not the Mac OSX app.

Have you installed the Dropbox mobile app, and does the Dropbox folder appear on the Files app on your iPad?

If not, could you confirm what version of iOS you’re running on the iPad, and what version of the Dropbox app is installed?

Thanks in advance!

hkmart3

This is a great question and a helpful response.

Since I do not normally use the Files app, I had not checked it. Sure enough, when I did, I saw that Dropbox was not enabled on Files. When I enabled it there, it appeared back in the Mail app.

i don’t know why it went away, but this solved my problem.

Thanks.

K Martin

Jay

Glad you were able to resolve it so quickly, and for getting back to me on this!

Have a great week ahead!

Mia1180

Sorry I am having the same problem but I am not sure what Files App you are referring to and would be so grateful if you would kindly explain thanks so much. Mia

Mia1180

Hi Jay,

Please let me know which Files App you are referring to as I am also unable to attach any files from Dropbox to mails on an iPhone. Thanks so much

Jay

Hi Mia, what version of iOS are you running on your iPhone?

The iOS Files app is something that allows Dropbox to save files to the iOS device, at least temporarily, to use in other apps.

More information about this can be found here.

Let me know if this helps!

EMay

I'm having this issue as well. I have been regularly adding documents from my Dropbox to emails in the iOS Mail app, and suddenly am unable to. The difference for me is that I am able to see choose Dropbox, and the folder and file, but the file will not download to add to the mail; it just stays in waiting to download. I have updated the Dropbox app and the latest iOS. I am currently using iOS 12.2.

Anyone have a fix for this?

Jay

Hi @EMay, iOS 12.2 is a beta version of the software, which isn’t currently supported until it becomes a stable version, so any issues with the Dropbox mobile app can’t be troubleshooted.

Were you experiencing this on the stable version of iOS 12.1.4?

rmeynatten

Hi, Jay - I’m having the same problem described above by EMay. I’m running iOS 12.1.4. The only files that will download are ones that have the download symbol in the upper right corner. But those are often older versions of the docs I’m trying to attach into the emails. Appreciate any suggestions you may have. Thanks!

EMay

Hi Jay,

The issue began when I was using a stable version, so I upgraded my iOS and Dropbox. The problem continued. Occasionally it will work, but mostly won't.

EMay

I've noticed the same thing, where the files that will attach have the download symbol. But, this is also inconsistent. Sometimes it will, sometimes it won't.

Jay

If the Files app isn’t updating with the latest version of the file as it appears in the Dropbox mobile app, then this would be related to the Files app itself.

There isn’t much we can troubleshoot here since the integration is handled through that app.

You can try deleting the Dropbox mobile app, rebooting the device, and reinstalling the app to see if this helps however.

Kw7790

I am now having the same problem as above but this is update to 13.1.3.

I am always signed in, I have always been able to attached files but now it just "waits" and waits and does not attach the file.

Can you please email me with a solution?

[personal information removed for security purposes]

Thank you in advance

Walter

I'm sorry to hear you're having issues with this @Kw7790.

Could you forward me a screenshot of how this looks like on your end so I can have a visual?

In addition, have you rebooted your device lately?

If possible, can you please open the Files app on your device and press ‘edit’? Under locations you should see all available locations along with Dropbox. Please switch this off and on again and press 'done'.

After this is done then, please try again.

Let me know the results please.

PS: I removed your email address from your post for security reasons and to better align with our Community's Guidelines. If you'd like to get in touch with our team for account specific troubleshooting, you can log a ticket here: https://www.dropbox.com/support

HD3

Hello! I would love your help. I am running iOS 13.1.3 on an iPad Pro 12.9 inch and having the following problems:

- when using the iOS mail app, trying to attach files, dropbox is not listed in the files app. I have reinstalled dropbox, and unticked / re-ticked dropbox in the files app.

- when using the outlook mail app, trying to attach files, dropbox is listed, but when I choose a file to attach, it just thinks about it interminably and the app needs to be restarted, at which point the attachment has been lost from the draft email.

I will have to discontinue using Dropbox if this cannot be resolved as I am currently unable to use it to attach files to emails on either iOS or outlook mail apps.

Thanks,

Walter

Sorry to hear about this @HD3.

As you've done some troubleshooting so far, would it be OK with you if I reached out via your Dropbox associated email address to have a further look into this?

Thanks in advance for your reply and welcome to our Community!

HD3

Yes please do reach out directly Walter. Thanks - i look forward to hearing from you. Best, HD

Walter

Thanks for your swift reply @HD3.

I just sent you an email (thus creating a ticket for you) so we can investigate further with all of our tools at my disposal.

Whenever you get the chance, please take a look at your inbox for my message and we'll take it from there.

Thanks so much for your cooperation!

CShel

I’ve lost access to Dropbox files, too, on emails from my iPhone and iPad. How do you enable Dropbox on the Files app? Only choice is iCloud.
Cannot find App Files in Settings on my phone - it’s missing too.
All files are up to date
Please help; I need to send a customer a file

Walter

Hi @CShel; thanks for joining our discussion here and welcome aboard!

Based on your description, it looks like Dropbox has not been set as a location in the Files app on your devices.

Can you please open the Files app on your device and press ‘edit’? Under locations you should see all available locations with Dropbox toggle off. Please switch this on and press 'done'.

After this is done then, please try again. You should see the functionality has been restored.

Keep us posted!