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Attaching Dropbox files to Emails on iPhone X Suddenly Stopped Working

Up until recently, I was able to attach files from Dropbox to my emails on my iPhone X. I use Polymail and Apple Mail. However, recently, the attachment dialogue stopped showing Dropbox as an option under "Locations". See screengrab for details

Dropbox attachments still works on my iPad.

I have tried reinstalling dropbox, updating to the latest iOS and restarting the phone–– to no avail.

Pls help.

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Accepted answers

simtan

Hi there,

Apologies for the trouble with the Dropbox and Files.app integration. Could you try opening the Files app directly, going into the “Edit” menu in the upper right, then re-enabling the Dropbox integration?

We have heard reports that when people uninstall and re-install the Dropbox app, or when they do an iCloud restore, this integration needs to be re-enabled manually.

Let us know if that works!

All comments

Norah

Hi @mattmireles, welcome to Dropbox Community!

Is there a pass-code on the Dropbox app? Can you confirm the version of it by going to the Settings of the app?

Thanks in advance for your reply!

mattmireles

Pass code is turned off

App version 92.32

Norah

Hey @mattmireles,

Currently, this is not possible, however, I will make sure your comments are passed along to our development team, thanks for your feedback.

Have a great week ahead!

revvaloon

Hi, has this feature been implemented yet? I used to be able to attach dropbox files using the iOS mail app but ever since upgrading to the iPhone X, I can't seem to do it anymore.

I don't think this is a new feature since it seemed to be working with previous iOS versions? I tried reinstalling the Dropbox app but that did not help.

Thanks!

Scoobz101

I agree with @Revvaloon. This is not a new ask as I have an iPhone X and have always been able to attach dropbox files to apple mail until very recently. It wasn't after an update (that I can recall) it just happened. I've had the iPhone X since last year and up till a few weeks ago it stopped working

simtan

Hi there,

We have heard reports that when people uninstall and re-install the Dropbox app, or when they do an iCloud restore, this integration needs to be re-enabled manually.

Let us know if that works!

revvaloon

This works! Thanks!

aileentan85

Hi team,

I’m experiencing the same issue, however I can’t wven see the Dropbox link after clicking on Edit. I’m also an iPhone X user. Please advise.

Thank you.

Jane

Hey @aileentan85, apologies for getting back to you in delay. Are you still facing this issue?

aileentan85

Thanks Jane, problem solved.

Jane

Thanks a lot for letting me know @aileentan85. Happy sharing & a creative & fruitful week ahead! :slight_smile:

RonW

Sorry....can’t find to delete my post.

Jane

Hey there (@RonW), happy 2019! While the Files app should have come pre-installed on your device, if you’ve accidentally deleted it, you could restore it at a later time by downloading it from the App Store. I hope that this addresses your concern!

[Edit: As this is a public Forum, we're not allowed to delete comments in order to maintain transparency, though please feel free to let us know of the progress if you've now figured out the answer to your initial inquiry on your end!]

Amyjulia

I still cannot attach a file in an email on my iPhone X as dropbox isn’t even an option. I deleted the app and reinstalled it and still no luck. What else can I do as I need this feature to work and used it constantly before the iPhone X?

Larry1500

I loaded iOS 13 and still have problems so I read the complaints and tried something. I changed the files in Dropbox I send the most from cloud to offline. The offline files will load in iOS mail as attachments. Instructions to change from cloud to offline are in Dropbox if needed.

C2mill

Hi Folks - just to clarify - scroll through the apps on your device (not through settings or anywhere else) and you should find one that is titled “Files”. Its a light blue icon with a picture of a file folder on it. Open the app and tap the 3 blue dits in the upper right hand corner. Then tap edit and hopefully you will see dropbox as an option that can be turned on by sliding the slider to the right (it will turn green) now dropbox should be an option in your attachments toolbar - good luck!

Amyjulia

That worked perfectly! Thank you C2mill you’re the best!! So easy!

Sue422

You need to go to Files and then Edit

Emilio Agrofino

Hi,

This solution does not work for me. I have it all marked up properly but a message saying "contents unavailable, the folder contents could not be displayed because of an unknown error." It was working fine until two days ago. The dropbox app is ok. The problem is the integration with files.app and apple mail.

Walter

Hi @Emilio Agrofino; welcome to our Community!

Can you please let us know which exact version of the mobile app you're using on the affected device?

Also, could you remove Dropbox as a location from your Files app and then re-add it? This might do the trick for you.

In any case, please keep us posted, Emilio.

Emilio Agrofino

My problem is with an IPAD.

My IPAD is IPAD PRO 12.9 inches (3rd generation).

The Dropbox App Version is the 202.3.2

I have tried removing from files and then re-adding several times, even before sending this message.

As mentioned, it was working fine and then one day it simply did not work. Maybe due to an automatic update of Dropbox?

Please let me know. Thanks

Walter

I can see you've connected a business account with your personal one @Emilio Agrofino.

Do you have this problem with both accounts or just one of them?

In the meantime, can you offline and/or export those files to your iPad's mail app perhaps?

Emilio Agrofino

I have problema with both accounts. The file app does not read dropbox.

However if I go into the dropbox app, export files to mail it does work.

I cannot drag files from dropbox to mail directly, which is quite inconvenient.

Chris oboe

Hi, did you solve your issue? I’m also seeing the message:

Content Unavailable. The Folder contents could not be displayed because of an unknown error.

It’s been like this for a few weeks now. Toggling DropBox off and back on in Files doesn’t change anything. This is super annoying as I have all my business files in Dropbox, and basically can’t email them as an attachment from the Mail app, making working from my phone impossible.

I’m on an IPhone 11, latest iOS version. I have a Dropbox business account, no personal account.

Please tell me how to solve this.

aileentan85

@Jane, problem fixed! Thanks.