i Phone X cannot import photos -device is locked

DD2002

When I plug into my iPhone X with my computer (Windows 10)  dropbox pops up a message ''Device is locked'' 

I tried all the ways that I read here in Dropbox support but nothing works .

I choosed ''I trust '' to my phone , I reinstalled dropbox in my computer, I opened the photos when I pluged the device and I changed the preferences in dropbox about asking me everytime about what to do with this device . What else can I do ?

Norah

 

Hi @DD2002, 

 

As you mention that you already tried the steps that @Walter provided you with, next thing you should try is resetting your Camera Upload settings. This will allow your computer to automatically upload photos to Dropbox each time you plug in your mobile device. You can change your import preferences from the Dropbox application on your computer. 

 

To do this, follow the instructions below:

 

• Click the Dropbox icon in the system tray at the bottom right of your screen and then click on the gear in the Notifications panel.

• Select "Preferences".

• In the window that appears, click on "Change AutoPlay Settings".

• In the AutoPlay settings, scroll down and choose the camera you want to change settings for. It will likely have "Import pictures and video using Dropbox" as the default.

• Click on the drop-down menu and choose "Ask me every time" or choose a different application for importing.

 

Let me know if this helps!