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uploading to dropbox from a Xiaomi Redmi 4A

I've been trying to get it to auto upload or sync with my account, but unlike my earlier Samsungs, I can't find how to do it.

I have a full account, and the app is on my phone and PC.

Kev

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Jane

Hey @Kev B.1, thanks for your detailed reply & the screenshots...

Hmmm... :thinking: Sounds odd! Would you mind uninstalling the application & re-installing once & see if this helps you enable the feature correctly?

If you're still unable to turn Camera Uploads on, please keep me updated here, since we'll need to investigate further!

Thanks!

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Mark

To get auto upload to work you'll need to make sure you have a Dropbox app installed on your phone. Have you installed one yet for an app store?

Kev B.1

Yes as I already said I have the app installed.

Mark

You said you had an app, you didnt say it was Dropbox's own. Samsung are very well known for adding their own versions of the apps which are often bug ridden. Its possible other manufacturers do the same.

So, now if its not working we need some info as to WHY it isnt working - whats happening? How you trying to do it etc.

Kev B.1

I said I had THE app, why would I come on here for help about another app?

I can make pictures upload if I do share, but otherwise nothing, whereas on my Samsung, it just does it so I was wondering if I was missing something somewhere.

I probably need someone with the same phone for this as it's not a generic question.

Jane

Hey @Kev B.1,

Thanks for posting your query on the Dropbox Community & welcome aboard!

Have you followed these steps to enable the Camera Uploads feature on your new phone? You'll just have to look under "android" on this resource.

Of course, I'm always here in case you need additional help, so keep me updated in your reply!

Kev B.1

Hi Jane, yes I've done as you suggest, the phone app seems to be set up correctly, I've been using dropbox for about 3-4 years so quite familiar with the basics, I can manually send to dropbox a single picture, and it will drag any others from the same day with it, but it's not doing it automatically as it should.

I'm at a loss with this phone, no English manual I'm afraid, they did send a PDF, but it's not for this phone so make no sense.

I'm having trouble with a few apps not working as they have previously,

This is the phone

https://www.geekbuying.com/item/Official-Global-Rom-XIAOMI-Redmi-4A--2-GB16GB-Smartphone---Gold-376840.html

It seems to be quite good in all other respects.

Cheers Kev.

Kev B.1

Another problem I'm having is I keep getting this message from Dropbox

" Hi Kev,

A new web browser just signed in to your Dropbox account. To help keep your account secure, let us know if this is you.

Is this you?
Where: Near Basildon, England, United Kingdom
When: Sep 20, 2017 at 9:41 am (GMT+00:00)
What: Chrome on Windows 10

I'm not in Basildon, but Leeds.

weilhuiz

Hi Kev,

Can you tell us how does your setting look like? Does it say "Turn on camera uploads" or "Turn off camera uploads" under the "Camera uploads" section?

Thanks

Kev B.1

It says turn off, if I tap it it then says turn on, I've set it back to turn off now.

Kev

weilhuiz

Hi Kev,

There are a few things we can try:

When you turn on the Camera uploads and then go to the "Photos" menu, do you see a message "Finding photos to upload..."? If so, does the message disappear after a while or it got stuck there?

After you've taken a new photo with your camera and come back to the "Photos" menu, nothing happens?

Also, can you verify the following: Go to "Settings" -> "Apps" -> "Dropbox" -> "Permissions" and make sure the Storage option is turned on?

Thanks

Kev B.1

Hi, no I don't get Finding photos to upload

No nothing happens, I have to use the send/share option

see screendump below

2017-09-22 10.03.34.png

weilhuiz

Hi Kev,

Can you try it again with the latest release 66.2.2 in the Play Store?

Thanks

aasd3124

Have the same problem on my XIaomi Mi 5s.

Also have the same problem with antoter cload storage app which account I have - yandex.disc - also does not auto-sync my photos.

On my previos android phones (Nexus 4, Nexus 5, LG G3) both apps worked correktly.

Kev B.1

Hi weilhuiz, that is the version I already have.

Screenshot_2017-10-07-10-15-44-562_com.dropbox.android.png

Cheers Kev.

Jane

Hey @Kev B.1, thanks for your detailed reply & the screenshots...

Hmmm... :thinking: Sounds odd! Would you mind uninstalling the application & re-installing once & see if this helps you enable the feature correctly?

If you're still unable to turn Camera Uploads on, please keep me updated here, since we'll need to investigate further!

Thanks!

Kev B.1

Hi Jane, Camera Uploads has been turned on all the time and it has been removed and reinstalled several times, I've been through permissions and lord knows what else, but at this moment it appears to be behaving itself more or less, sometimes it will autop upload as soon as I get near my home WiFi, at other times it takes ages to do it.

Kev

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