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"The download failed"

I am running a brand new Macbook pro on the latest OS. I have downloaded the installer file without issue, but when I run it, it says "the download failed" instantly. It retries every 10 seconds and fails. I have checked the FAQs and checked the security settings but there is no firewall or anti-malware software running. I have tried follwing the link to the offline downloader at https://www.dropbox.com/downloading?type=full but then the download does not start. If I click "restart download" I get a 404 file not found error in the browser.

I can't be the only person with this issue. I have both a personal and a business account on my user account, could this be causing an issue?

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Hi all

Thanks for reporting it. Can you try using this URL instead? http://dropbox.com/downloading (without ?type=full)

Hi all

Thanks for your patience on this matter. This issue is now fixed.

All comments

teekoo

@sadiemaygj wrote:
I can't be the only person with this issue. I have both a personal and a business account on my user account, could this be causing an issue?

I don't think so. I'm having the same issue with just one personal account.

sadiemaygj

Any ideas? It would be great if the offline installer link worked

morpheusmorph

I'm having the same problem. Nothing works.

deano

Same. Just needed to do a clean install of Sierra and the one app that won't download for me is dropbox.

caglan

I have the same problem with a brand new macbook air early 2015. I have also tried it with my old computer (Macbook Pro mid 2010) by doing a clean reinstall and the same problem occurs.

Hi all

Thanks for reporting it. Can you try using this URL instead? http://dropbox.com/downloading (without ?type=full)

bas_kennis

same issue. OS 10.12. New link doesnt work either. Download repeatedly fails.

morpheusmorph

jep, still fails for me too

bas_kennis

solved it! I was logged in into dropbox on another computer. Just had to sign out and i could install without any problem..

morpheusmorph

signed out in the browser or the desktop app? I have 4 computers here all running dropbox, I really wouldn't want to sing them all out...

I'm checking with our dev team. Will get back with updates shortly.

bas_kennis

You can also just let them sleep or turn them off I guess.

tomcat

here too: the dropbox installation is still failing. firewall is offline

isubuz

This doesn't work. I am using dropbox on a single machine. In any case, why would logging into dropbox affect the installation process in another machine! The error happens during the install process and not during logging in.

jrwillo

I'm having the same issue. I have the latest version of the OS installed. Tried multiple routes to try and get the installer the work. Nothing..

Gerard1

I did the same, log-out on one computer and tried to install on the second one, failed also!

Seems to be a problem with the installer. The download file is 668 KB, is that ok?

Michido

Also here brand new mac, but same problem on all 3 mac I tried, and different networks. The Offline installer is not downloading and you get a 404 page.

jdressler

Same issue here. Could you please provide a solution? I need to work.

RP1

This does not make any difference the dmg file still fails to download the full software

helleskotta

I had the same problem, but it seems to work with an offline file.

Michido

but the problem now is that you cannot download the offline installer....

hughod

Seems to be working now :-)

Michido

yes!

cool !

Gerard1

doesn't work!

cannot find the offline file page any more?

Michido

http://dropbox.com/download?full=1&plat=mac

Gerard1

It works with the downloaded file from the link! Thanks great.

jdressler

The links worked, thank you very much!

Hi all

Thanks for your patience on this matter. This issue is now fixed.

sadiemaygj

Awesome thanks!

GregMcKitrick

I'm sorry. I don't know what you did to fix this but it doesn't work. The downoad absolutely does not work on my computer no matter what link I use. I'm running Sierra 10.12.2.