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Can't add row or columns!

I can't add rows or columns. https://cl.ly/iTHe Every now and then it'll add one when I click the plus sign, but 9/10 it doesn't work. It also doesn't let me bulk add, and is tedious to do one by one. Is there a way to also have a sticky heading for the table like in Google Sheets or Excel for even as the person scrolls down in the table, the heading stays put!

Thanks,

Joanna

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Accepted answers

ComBibUdeM

It's Chrome 57.0.2987.133

When I click on the + sign, nothing happens. I have many plugins, and maybe one interferes, but I use them, so I don't want to put them off.

I used Windows Explorer instead and it worked just fine.

Thanks

Sanchez

Hey ComBibUdeM,

There was a recent issue with Chrome 57 not working properly with our website that you may want to try. See this thread’s solution http://bit.ly/2oksOUY.

In short, there are some incompatibilities with Chrome’s new beta features and our website, and this user’s solution may be worth a try.

I hope this helps!

Let me know.

Thanks

justinstern

I'm having the same issue (unable or at least very sporadically able to add rows/columns to a table). I'm facing this on macOS Sierra, across the latest versions of Chrome, Firefox, and Safari. Resetting the chrome beta flags as suggested by others does nothing. Dropbox support was zero help when I got in touch.

I have found a workaround however that could be helpful to others:

1. copy your table from your paper doc and paste into a simple text editor, and you'll get the underlying github flavored markdown table structure, e.g.:

| Col A | Col B | Col C |
| ----- | ----- | ----- |
| one   | two   | three |
|       |       |       |
|       |       |       |

2. Within your text editor, add whatever rows/columns you want.

3. Copy and paste that raw text back into your Paper doc, replacing your broken table.

It's not the most wonderful editing experience, in what in pretty much all other respects is my current favorite text editor, but it gets the job done

All comments

Mark

Brill video Joanna,

Just to help the team though what OS / browser and versions for both is this on?

complusrad

Tested on both Firefox and Safari!

complusrad

Safari 10.0.1 and Firefox 50.1

Mark

And the OS.... ?

dsavoie

I have the same exact problem right now. Can't add rows or columns in a table I created. I'm using Google Chrome on Windows 10. Any suggestions? Thanks in advance!

dsavoie

But it does work on Microsoft Edge. However, I initially created the table in Chrome without issue.

EDIT : On Edge, zooming on an image included in a gallery of 2 images is glitchy and doesn't always work. I sometimes have to click multiple times on the image for it to zoom properly (magnifier with + sign).

ComBibUdeM

Same issue with Chrome.

Sanchez

Hey ComBibUdeM,

What operating system are you using? What version of Chrome do you have?

Can you tell me what is happening when you try to add a row or column?

You may check to see if there are any plugins that are interfering.

Also, here’s our page on formatting a Paper doc https://www.dropbox.com/help/9173.

Thanks

ComBibUdeM

It's Chrome 57.0.2987.133

When I click on the + sign, nothing happens. I have many plugins, and maybe one interferes, but I use them, so I don't want to put them off.

I used Windows Explorer instead and it worked just fine.

Thanks

Sanchez

Hey ComBibUdeM,

There was a recent issue with Chrome 57 not working properly with our website that you may want to try. See this thread’s solution http://bit.ly/2oksOUY.

In short, there are some incompatibilities with Chrome’s new beta features and our website, and this user’s solution may be worth a try.

I hope this helps!

Let me know.

Thanks

justinstern

I have found a workaround however that could be helpful to others:

1. copy your table from your paper doc and paste into a simple text editor, and you'll get the underlying github flavored markdown table structure, e.g.:

| Col A | Col B | Col C |
| ----- | ----- | ----- |
| one   | two   | three |
|       |       |       |
|       |       |       |

2. Within your text editor, add whatever rows/columns you want.

3. Copy and paste that raw text back into your Paper doc, replacing your broken table.

It's not the most wonderful editing experience, in what in pretty much all other respects is my current favorite text editor, but it gets the job done

Zed

Hey @justinstern,

Normally this shouldn't happen but I'm positive that we'll fix it.

Since you tried Chrome, Firefox, and Safari, can you also try in Incognito/Private mode on all those browsers too and let me know if you are able to do it?

I would also like to take a look on what happened when you contacted our support team, could you please provide a ticket ID so I can locate your case if that's not too much trouble?

Thanks!

justinstern

Since you tried Chrome, Firefox, and Safari, can you also try in Incognito/Private mode on all those browsers too and let me know if you are able to do it?

Yeah, no difference in incognito/private mode: I'm able to add a single row, and then no more rows or columns. Clicking the "+" buttons does nothing, and no console errors.

Interestingly enough I just noticed that I do see a background ajax request: https://paper.dropbox.com/log/event-log?version=7&xsrf=OA4EoJQH5CSyOj7V162VaP so I'm not sure whether there's a client error being logged/reported to your guys' backend perhaps? If so maybe you can look up the event by that xsrf value?

I would also like to take a look on what happened when you contacted our support team, could you please provide a ticket ID so I can locate your case if that's not too much trouble?

Sure thing: ticket #5543480

thanks!

Zed

Hey @justinstern,

Thanks for sharing more information on this. An agent will follow up with you on this via email so that our team can investigate what's happening. Your patience is very much appreciated!