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Shared folder doesn't exist

I shared a folder with someone outside of my company, which I do quite often with no problems. This one person is having difficulty accessing the folder. He gets an error message saying the shared folder doesn't exist.

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Christy C.4

I'm having this same problem, but I'm on the receiving end. Is it possible that the folder was moved? I'm going see if they can send me a new link.

Rupert

I have the a similar problem, however I am the folder owner/administrator.

I have a shared account, I have tried to upload files to a shared folser today, and I get this error message repeatedly; "The folder ‘/Everything is in here.’ doesn’t exist."

I have signed out, signed in, refreshed webpage, deleted cache, deleted cookies, and still get the error.

Where has my folder gone?

Rick_M

Rupert,

First you must "join" the folder, whereupon the folder will appear in your dropbox folder and the files too IF you have enough quota in your account. This will allow you to read/write/remove files from/to the folder using your OS. Be careful!

Another way to go is to share-a-link-to-a-folder. This gives read-only priveleges via web page only.

Rupert

Thanks for your reply,

However you think you misunderstood.

I am the owner of the account and folder, the admin, I shouldn't need to join. I've been able to access the folder before.

Suddenly today it says folder doesn't exist. That's not true, must be an error.

Rick_M

Do you have DfB? Is the folder showing in your dropbox-folder (on hard drive)?

Rupert

Hi Rick,

Thanks for the reply.

I have dropbox on my computer, and the folder does not show there either.

Im currently reinstalling the app to see if this fixes it.

I have aksed for support from dropbox and they just sent a link to the FAQ page (great support guys) ,so i really appreciate you taking the time to write me,

Strangely, I can access the folder from my dropbox app on my phone. It just seems to be unavailoable in the desktop app and website. Most frustrating!

Rick_M

‘/Everything is in here.’ May be an illegal folder name - did you check?

december

I'm having the same mystery problem, except that it's not about shared folders. I go to the website and try to look at a folder through the dropbox website interface and get the alarming error message "the folder X doesn't exist". But if I try to access it via the Drobox app it's still accessible — and the actual folders on my laptop seem to be intact, thank God. These are not shared folders, just folders I access myself from iphone and ipad — and it doesn't seem to be all of them, just a random selection. Seriously NOT IMPRESSED. I depend on Dropbox to be stable; if it starts fooling around with my stuff, I'm out of here. Hope this gets figured out soon and stays fixed. FWIW I'm using an older version of Dropbox (13.4.21) on Mac OS 10.6.8, but not in a position to change this any time soon....

Phreshilicious

I have a link that won't work either . As soon as Sign in I get a notification at the top of page that says the folder does not exist

Trinity C.1

Folders and File names must be of the lowest common denominator for all of your devices and operating systems.

Best bet is to have No spaces (just underscore) and NO punctuation and no accent marks in folder_names.