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Problem playing phone call recording from Call Recorder ACR

I have Call Recorder ACR app on my mobile phone. I've linked to Dropbox to store my phone recordings. They appear in Dropbox after each call but I can't get them to play on Windows Media Play although it supposedly supports 3GP and MP4, both of which I've tried. Any suggestions?

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Rich

I can't get them to play on Windows Media Play although it supposedly supports 3GP and MP4

File types (extensions) don't matter too much. It's the codec used to encode the video that matters most, and different codecs can (and often do) use the same file type. If you don't have the appropriate codec for your video installed then you won't be able to play it.

Personally, I prefer to use VLC over Windows Media Player. It has the ability to play nearly everything you throw at it because it has a large number of the required codecs built-in. Media Player, on the other hand, only supports a limited number of codecs out of the box.

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Rick_M

When you "play' via the Dropbox website you actually are seeing a "Preview" file. These are in a different format from the original and some browsers will not play them. Instead of using the web browser, play the files directly from your HardDrive's Dropbox folder. To locate the folder look in <icon> "Preferences"Account Tab"Location" and put a shortcut to that location on your desktop.

Rich

I can't get them to play on Windows Media Play although it supposedly supports 3GP and MP4

Sidney S.1

Thank you. I understand what you're saying about playing files from my hard drive. But I don't seem to fnd the Dropbox folder per your instructions above. Can you give me more specific instructions? thanks

Rick_M

You'rewelcome. DB has made the process different: on a PC, click on the dropbox icon in the task bar. A window appears. At the top right there is a <gear>. Click that an a dropdown menu appears. Select "Preferences" from that, then the "account" tab, and look for the location of your dropbox there. Copy that location and create a shortcut on your desktop to that location.

Could they make it any harder for first time use? Probably, but all they realy needed to do was to create that shortcut upon installation.

By the way, you must name the shortcut "My Dropbox" or "Sidney's Dropbox" :-) because if you name it just "Dropbox" a re-install is liable to replace the shortcut!

Rich

There's no need to go through all of that just to get to your Dropbox folder.

Double-click the "Dropbox" icon that's on your desktop. If Dropbox isn't running, it will launch it. If it is running, it will open your Dropbox folder. Also, double-clicking the icon in your system tray will open the folder location, as will clicking the icon once and clicking the folder icon.

Sidney S.1

Thanks to all for the help! Very much appreciated.

Rick_M

Rich, Thanks for "If Dropbox isn't running, it will launch it. If it is running, it will open your Dropbox folder." because others have complained that drag-n-drop onto the shortcut didn't work - now we can see why. Question is, if db is running, will dragn-n-drop on the shortcut work?

Rich

Question is, if db is running, will dragn-n-drop on the shortcut work?

Yes, it will. It takes a second or two longer than dropping on to a regular shortcut to the folder, but it still works just the same.

Sven P.1

Hi, small issue, also with Call Recorder ACR Pro - all of a sudden dropbox asks me to give the file a name - .amr files are being saved as text.files. Strange! Any tips?

ChahatRaj

I tried playing those clips using VLC but still unable to play. VLC is showing errors. Tried changing the formats too.

calledhandid

hey I am late but for solving the problem, how about change video fromat?

[This thread is now closed by moderators due to inactivity. If you're experiencing a similar behavior, feel free to start a new discussion in the Dropbox Community here.]