Megan Dropbox Community Moderator

Hey there, @Noshy_H! Just popping in to see if you've had a chance to look at our last message. Still need help? We're all ears! If the issue is sorted, let us know what worked out for you.

Hey there, @dpbrick! Following up to confirm whether your issue is resolved or if further support is needed. We're here to help either way.

Hey there, @BJ22! Just popping in to see if you've had a chance to look at our last message. Still need help? We're all ears! If the issue is sorted, let us know what worked out for you.

Hey there, @Thinkscott1015, thanks for the info! You should be able to hover your mouse over the Dropbox icon in your menu bar, next to your WiFi and that'd give you the app's syncing status. While you're at it, please close any third-party cloud apps (e.g., Google Drive, OneDrive), as they can sometimes interfere with…

Hey there, @Daveh839! I'd be happy to share the process with you, but I should clarify that this describes the general syncing process, not metadata specifically. Essentially, Dropbox continuously monitors your files to detect changes and sync them instantly across your devices. Real-time syncing works by detecting…

Hi there, @Thinkscott1015, welcome to our Community! Could you please confirm your device's exact OS, along with the version of the Dropbox desktop app and its syncing status? You can find this by hovering your mouse over the Dropbox icon in your menu bar, next to your WiFi. Could you also attach a screenshot of the…

Hey there, @Daveh839, I hope you're doing well! Thanks for reaching out. Based on everything you've described, it looks like this issue is originating from MyCloudHome and not directly from Dropbox. This is likely happening because you're using MyCloudHome to connect to both Boxifier and Dropbox. Specifically, I suspect…

Hey there, @IsraMarmol! Can you kindly send me a screenshot of this page and let me know if you can potentially see any sign that you might be part of a locked team? If so, can you try these steps in order to leave this state? Let me know of the results. If this doesn't work, I'll reach out internally, in order for us to…

Hey there, @carterlmiller, let's jump right into this! The first thing I'd like to clarify is whether you're using the website or our desktop app. It sounds like you are using the app, but I just need to confirm before providing the appropriate troubleshooting steps. If you are using our website, could you try clearing…

Amazing news @liquidsunshine! Happy to see that your issue is now resolved! 😊 If you need anything else, just give us a shout. Have a great rest of your week.

Hello @SpikyClip, thanks for posting here! I was also about to suggest an advanced reinstall, so I'm happy you already tried that. Please keep an eye out on the indexing, and let me know how things turn out. I'll be waiting for your updates.

Hey there, @daricci! The button that my colleague was referring to was the upwards arrow. When you click that do you see any other apps, or not?

Hey @mike979! I just sent you an email in order for us to investigate further. Please reply back to me, and we'll happily take it from there. Thank you! 🙂

Hi there, @hjhworks, welcome to our Community! When checking the left sidebar online, do you have this option that'll allow you to hide your sidebar? I am wondering if you notice the same behavior when accessing your account from a different browser or in incognito mode. Could you please test this and let me know? What you…

Hey there, @IsraMarmol, sorry to hear about that! To add to what @Mark already asked, I'd also love to know if you were part of a team trial at some point, and if it has now ended. What does your account's plan page show in terms of your account's storage, and plan that you're currently using? Let me know more, and we'll…

Hey there, @mike979! Can you try searching for the deleted file names online to see if you can locate them at a different path than the one you were expecting? I'm suggesting this in case they were moved elsewhere. If not, I can reach out via email to see if our Support team can help restore your account to an earlier date.

Hey there, @anna_pochta74, let me jump in here too! Is this behavior occurring across all text files, or only specific ones? Does the same issue occur if you create a new file and paste the content there? Finally, what is the approximate size of the file?

Hey @raych! Unfortunately, I cannot recommend any third-party apps or sites for locating older versions of our mobile app. However, I suggest searching online, and I will keep this thread open to allow other users to share their recommendations. Thank you!

Hey there, @visard, sorry to hear about that! Mark covered most of my questions. However, I have one more thought: is it possible you upgraded a different Dropbox account, and are now checking the wrong one? In any case, please check all the hyperlinks that @Mark provided, and update us here. Let me know more, and we'll…

Hey @XRom! I went ahead and sent you an email, in order for us to investigate further. Please reply back to me, and we'll take it from there. Thanks!

Hi there, @raych, let's jump right into this! To install the latest version of our mobile app, your phone needs to meet certain requirements. Specifically, to use the Dropbox app on Android, you will need to be running Android 10 or later. While older versions of the app can be found through third-party archives, we cannot…

Hey there, @skipandsandy, welcome to our Community! If you're using our website, you can sign into your account online, and access your home page to see your account's content. After that you can follow these steps in order to delete any of your files. Provided that you need to free some of your space, I'd also suggest…

Hey @andrei_t! Thanks for the heads up! Keep an eye out, and let us know if anything pops up. 🤗 We'll be one post away!

Thanks for the heads up @GSBox! I've seen your email reply, and I'll get back to it as soon as possible. See you there! ☺️

Hey there, @GSBox, welcome to our Community! It sounds like access to your sharing was paused on your account. Based on what you mentioned, this isn't the first time it happens. Have you checked this article to see if any of the files you're trying to share, or have already shared, breaches the Terms of Service? You can…

Hey there, @liquidsunshine! It sounds like your old laptop stopped syncing changes at some point, especially since you mentioned the Dropbox desktop app is running a quite older version (140). Since the changes are located on the old device, I suggest—provided the OS allows it—that you try to update the Dropbox desktop app…

Hey there, @AccountUpgrade123, let's see what we can find about this together! Please keep in mind that Dropbox cannot directly alter your file types, so it is possible another third-party application caused this change. I recommend checking your Dropbox account to see if the original .pdf files still exist alongside the…

Hey there, @Robin17! I’ve reviewed your previous support interactions and can confirm our engineering team is aware of this issue. Keep in mind that, as Ash mentioned in your previous email communication, we don't have a firm date on when it will be fixed just yet, but I wanted to assure you it’s on their radar. If you…

Hi there, @ErickR01m welcome to our Community! Do you remember whether you upgraded your account directly from the Dropbox website or via Google Play/iTunes? Also, can you please clarify if it's possible that you have two Dropbox accounts linked to different emails, since you're seeing the Basic plan when you log in? Have…

Hey @Rachel L.! If you simply uninstall and then reinstall the app, it should restore the app’s properties, but it won’t change how your files sync or where your Dropbox folder is located. You mentioned that 'syncing/downloading offline' and 'making folders visible on the hard drive' are two different things, but that the…