Megan Dropbox Community Moderator

Hi there, @"DebbiePinard", let's jump right into this! Please keep in mind that computers sync directly with the Dropbox website, not with each other. I'm mentioning this because in order to find where the problem lies, we need to start checking each computer you use to access Dropbox. Based on the screenshots you…

Hey there, @"sonatine73", thanks for letting us know about this. Does this happen on a specific project, or all of them? Is this the first time this is happening? Can you please ask your client to try and clear their browser's cache and/or try another browser and let you know if they get the same results? If I were you,…

Hey @"LucyGebhart23", thanks for the added info! Happy to see that everything is back on track. If you need something else, please let me know and I will be more than happy to help every step of the way. 

Hi there, @"carl-trd", welcome to our Community! As a first step, I recommend checking that your file meets those requirements. With that being said, can you use an entirely different browser, or incognito tab in order to see if the behavior remains the same there? While you're at it, please make sure you clear the cache…

Hi there, @"milaaaa", let's see what we can find about this together! I just tested this on my end, and it looks like the feature worked the way it was intended to. However, keep in mind that when it came to replacing the "-" with a blank space, I actually had to press space on the "Replace with" window. Is it safe to…

Hi there, @"RM02", sorry to hear about this. It sounds like sharing was paused on your account, but let's see what we can find about this together. Have you already checked this article to see if any of the files you're trying to share, or have already shared breaches the Terms of Service? Also please also take a look here…

Hi there, @"Danielik", sorry to hear about that! Can you check the plan tab in your account settings, and let me know what it reports there? Do you have any shared content taking up space in your account? Or perhaps you might have any active Backups enabled. Can you check that as well? Let me know what you find!

Hi there, @"Jonesthesteam134", I'd love to try and help you! When did you first notice this issue? Also, it might sound trivial but have you tried restarting your modem/ internet router by any chance? In addition to that, can you let me know more, in regards to the app's current version, and syncing status? You can find…

Hi there, ClayNewman, welcome to our Community! Please bear in mind that deleted and permanently deleted files don't count against your storage quota. Permanently deleting files after they have already been deleted doesn't free any more space in your Dropbox. You can find out more info about this here. If you need…

Hey @"imrandall"​! I'm so sorry about the late reply, it seems that your response never populated on our end and we just saw that. It looks like these deleted files are outside of our 30-day recovery period. I can't promise that we would be able to recover them, however I'm going to go ahead and reach out via email in…

Hey @"ciso", thanks for the heads up! Happy to see that your issue is now resolved! If you need something else, please let me know and I will be more than happy to help every step of the way.

Hey @"dardar4"! I'm so sorry about the late reply, it seems that your response never populated on our end and we just saw that. Do you still face the same issue, or is it now resolved? If you're still going through this, can you try following these steps for an advanced reinstall, and let me know how it goes? 

Hi @"adithya_hn"! A quick follow-up to our last message! Let us know if you still need assistance or if everything is working as expected. 

Hey @"LucyGebhart23"! Hope things are going smoothly! Just wanted to check if you still need a hand. If all's well, feel free to share what did the trick.

Hey @"Enrico Molino"! Just popping in to see if you've had a chance to look at our last message. Still need help? We're all ears! If the issue is sorted, let us know what worked out for you.

Hi @"domw", no worries thanks for checking! I went ahead and created a ticket on my end for you. Reply back to me, and we'll investigate further. Thanks a bunch, see you there! 😇

Hey there, @"taylorklassen", I'd be more than happy to help! How long has the app been like that? Also, it might sound trivial but have you tried restarting your modem/ internet router by any chance? Could you try reinstalling the Dropbox desktop application, without uninstalling it first, by using this link? Lastly, I was…

Hey @"ciso"! Also, I'm assuming based on everything that you mentioned that no recent screenshots are visible inside your Dropbox screenshot folder when you check, right? If you use your OS’s native screenshot shortcuts: press Command + Shift + 3, what happens then? Do you see the pop up window when you take a screenshot?…

Hi there @"minty_miller", sorry to hear about this. It sounds like you created or logged into a new Dropbox account. Do you see any signs of your files in the events page? Also, could you possibly have any other devices connected to the account that you used to be able to access? How long has it been since you last logged…

Hey there, @"ciso", let's jump right into this! When did you first notice this issue? Also, to make sure we're aligned here allow me to ask if you've tried any troubleshooting steps on your end. Can you let me know more, in regards to the app's current version, and syncing status? You can find this by hovering your mouse…

Hey @"domw", let's jump right into this! When did you first notice this issue? Also, to make sure we're aligned here allow me to ask if you've tried any troubleshooting steps on your end. Now, if you haven't already I'd like for you to try and close any application that might have the file open, such as: * Preview * Adobe…

Hey @"fampietersen76"! Just popping in to see if you've had a chance to look at our last message. Still need help? We're all ears! If the issue is sorted, let us know what worked out for you.

Hi @"catherinewilson"! Hope things are going smoothly! Just wanted to check if you still need a hand. If all's well, feel free to share what did the trick.

Hey @"chris c.28"! A quick follow-up to our last message! Let us know if you still need assistance or if everything is working as expected. 

Hi there, @"AlyssaWarnock"! Hope things are going smoothly! Just wanted to check if you still need a hand. If all's well, feel free to share what did the trick.

Hey @"CoreyCoop"! Just popping in to see if you've had a chance to look at our last message. Still need help? We're all ears! If the issue is sorted, let us know what worked out for you.

Hey @"mathijsw"! I'd like to send you an email in order for us to have a closer look into this. However, before I do that I'd like to clarify a few things. You mentioned that the initial issue was raised by a client of yours, and you then tested this using a VM. I'd like for you to keep in mind that VM isn't supported, but…

Hi @"DG44", let me jump in here! It might sound trivial, but have you also tried re-starting your device? Also, did you give Dropbox full disk access as outlined here? Can you try to quit and relaunch the Dropbox app as the next step? Lastly, can you please follow these steps and let me know how it goes?

Hey @"Ann C.4", thanks for posting here! To add to what @"Rich" already mentioned and also cover your Dash question, keep in mind that Dash is available to customers on the following paid team plans: -Dropbox Standard - Dropbox Advanced - Dropbox Business If you need something else, please let me know and I will be more…

Hi @"mirandaash", thanks for bringing this to our attention. It sounds like sharing was paused on your account, but let's see what we can find about this together. Have you already checked this article to see if any of the files you're trying to share, or have already shared breaches the Terms of Service? Also please also…