Megan Dropbox Community Moderator

Hey there, @Timeless_777, I'd be happy to help! I just sent a message to your Community-linked email address, in order to send the certificate your way. If you need anything else, don't hesitate to give me a shout!

Hey @FritzMiller, thanks for the added info! The second screenshot you provided appears to be from OneDrive rather than Dropbox. Could you please confirm that the Dropbox desktop app is running on your device? Since a new stable version (v269.4) has been released, please try updating your Dropbox app using this link.…

Hey there, @FritzMiller, I'd be happy to help with that! Let's jump right into this. To help me troubleshoot, could you please share the exact Dropbox desktop app version you're using, and its current syncing status? You can find this information by hovering your mouse over the Dropbox icon in your menu bar, next to your…

Hey there, @aclarkrelaynetwork, thanks for posting here! Apologies for the delay in responding; it appears this thread was moved from another board, and we unfortunately missed it. I understand one of your team members is encountering an 'HTTP 401 OAuth error' while using the Claude integration with Dropbox. I see that a…

Hey there, @mrfamilyman1990! To review your support requests, log into your Dropbox account and visit this link. By scrolling down, you can access your help requests and respond to any open tickets. I just checked @Hannah's response and unfortunately, because a significant amount of time has passed since the deletions…

Hi @dentnick! Have you made sure that you check your Community-linked email address? If so, have you also checked your spam/junk folder in case the email ended up there?

Thank you so much for clarifying @dentnick! I'm going to need some account-specific info, so I reached out via email in order for us to investigate further. Reply back to me, and we'll take it from there. Thanks!

Hey @Hr_Mortensen, welcome to our Community! Regarding your account's storage space, can you clarify what you see when visiting your account settings online? Have you checked your Backups page by any chance, and if yes then what does it report? Finally, keep in mind that shared files and folders use space from your Dropbox…

Hey there, @Pannarut, let's jump right into this! I'm sorry to hear that your files were deleted. To start, could you clarify when these files were deleted? I'm asking because the recovery window on a Basic plan is 30 days, provided the files were not permanently deleted. Can you also check your deleted files page and…

Hi there, @barefeetstudios, I'd be happy to look into this for you! It looks like you are experiencing an issue similar to what was reported by other users, so I have merged your post into the relevant thread. You can find more information about why this might occur in my previous reply here. To assist you further, I will…

Hey there, @sbergenh! No worries, I took care of the duplicated comment on my end. If you need something else, please let me know and I will be more than happy to help every step of the way. 

Hey there, @Danny514! I'm happy to hear that your files are back on track and that everything is now synced. Regarding your questions about profiles and available offline files: keep in mind that each Windows profile has its own local Dropbox folder location under that profile’s user directory (e.g., C:\Users\User1 and…

Hey there, @kmgsr57! I'm happy to hear that your pop-up issue is resolved. Regarding the Music, Pictures, and Videos folders you mentioned, it sounds like you may have used our Backup feature at some point. Could you check your backup page online and let me know what it reports? Additionally, if you have any screenshots of…

Hey there, @earthlingJen22! Happy to see that everything is now back on track. Please keep an eye out, and let us know if this happens again. We'll be one post away, have a great week ahead! 😎

Hey @Laurent C.5! Thanks for the heads up. Is everything working as expected now? Can you keep an eye out on this, and give me a shout if it happens again? I'll be one post away!

Thank you so much for clarifying @EttoreMazza1! I'm going to need some account-specific info, so I reached out via email in order for us to investigate further. Reply back to me, and we'll take it from there. Thanks a bunch!

Hey @DropSeattleUser! Open Disk Utility (found in Applications > Utilities). In the toolbar, click the View button and select Show All Devices. This ensures you can see both physical drives and their volumes/containers. Select your drive (or the specific volume) in the sidebar. The file system format (e.g., APFS or Mac OS…

Hey there, @EttoreMazza1! My apologies, but I'm not 100% sure I follow what you mean by 'I currently got the promotion on other one.' Do you perhaps mean that you managed to redeem the promotion using a different Dropbox account? If not, could you please clarify? I want to make sure I’m providing the most accurate…

Hi there @EttoreMazza1, welcome to our Community! To activate the promotion, did you follow the exact steps in this article, by opening the pre-installed version of the Dropbox desktop application on your device? Have you checked that your account meets the terms for the promotion? You can scroll to the bottom of the Help…

Hey there, @DropSeattleUser! Can you also check that the Mac’s drive is formatted as HFS+ or APFS with extended attributes enabled? Also, when you get a chance, could you check whether your Mac account is an administrator or a standard account? You can do this by following these steps: on your Mac, open System Settings,…

Hey there, @Laurent C.5! I see, thanks for pointing it out. When you get the "reconnecting to the internet" message, does the behavior remain the same even when you quit the Dropbox desktop app and then re-launch it?

Hey there, @philipinleeds, welcome to our Community! Let's jump right into this. To help me troubleshoot, could you please share your device's exact OS, the Dropbox app version, and its current syncing status? You can find this information by hovering your mouse over the Dropbox icon in your taskbar (next to your Wi-Fi…

Hey there, @Laurent C.5! Does this happen only when you use your mobile hotspot? Could you please reboot your computer and check if you still receive the same message while using a stable internet connection? Thanks!

Hey @Drum! Based on the details provided, I'm leaning toward this not being a Dropbox-specific issue. Keep in mind that the behavior persists even when the Dropbox app is closed, and you mentioned the file opened successfully once moved to an external drive. If this were caused by Dropbox, we wouldn't see the same issue…

Hey @JohnAaronRose, let me jump in here! You were spot on with the next steps. Since you've copied your content to a temporary location, the next thing is to make sure that everything Dropbox-related is deleted from the device. This includes your old Dropbox folder and any other remaining program files that you can find.…

Hey there, @CDSmith55! To help you resolve this, I will need a few account-specific details. I just sent an email to your inbox so we can investigate this closely. For anyone else experiencing this same issue, you can read more about this here. Please reply to my email as soon as possible. Thanks!

Hey there, @AlanAtaxia! Happy to see that your issue is now resolved, and that everything is back on track. If you need anything else, just give us a shout! ☺️

Fantastic news @DanielASolis! Happy to see that your issue is now resolved! 🤩 If you need anything else, we'll be one post away!

Hey @Drum! That's amazing. Is it safe to assume that everything is working as expected now?

Hey there, @Drum! Can you also make sure and check that all your Excel files are read-only? You should be able to right-click on an Excel file in your Dropbox folder, select Properties, and make sure "Read-only" isn't checked. Also, can you try to create a new Excel file directly in your Dropbox folder and see if you can…