Megan Dropbox Community Moderator

Hey @"DonnetteDillon"! Happy to see that your issue is now resolved! If you need something else, please let me know and we'll be one post away! Have a lovely weekend ahead,enjoy!

Hey @"1haveaquestion"! Thank you so much for the screenshots, and for your patience as we try to get to the bottom of this. Interesting. Can you also send me a screenshot of the message or pop-up window you see in regards to Dash? Does it randomly appear on your device, or does it have a pattern? 

Hi there, @"kenr", thanks for posting here today! I'm sorry to hear that you're having issues with that. How did you unsync these folders from your device in the first place? In any case, I was able to locate your existing support ticket, and it seems the agent has already moved forward with the restoration of your…

Hey @"Andywinter"! In order to be able to see the context menu options, the app needs to be fully updated. As a first step, please let me know the syncing status of your app. Also, based on the app version that you're using (243.3.6933) it sounds like you have the beta version installed instead of the stable one. That…

Hi there, @"YankeeJim", let's see what we can find about this! As a first step, can you confirm if you've tried the steps provided by my colleague under this similar thread. If the steps there, or under the relevant Help Center article here don't help then please try performing an advanced reinstall using the steps…

Hi @"dauten", welcome to our Community! Just to make sure we're aligned here, I want to ask how do you upload files using our desktop app? Do you open your local Dropbox folder in File Explorer and add your files there? Please hover your mouse over the little Dropbox icon in your taskbar, next to your WiFi and click the…

Hey @"jerryterhorst", thanks for pointing that one out! It sounds like you're experiencing a similar issue as the one described here. Can you check what was suggested in that thread, and let me know if you have any questions? Keep in mind that since the files were successfully deleted when you used our website, I believe…

Hi @"jerryterhorst", welcome to our Community! Which platform did you use in order to delete the folder? Did you do it through our website, desktop or mobile app? Have you made sure that after you delete the folder, the changes successfully sync to your account across all platforms? So for instance if you use our desktop…

Hey @"mathijsw"! I'd like to ask how long you noticed waiting helped with the error? Are we talking 30secs, 1 min or more? Have you checked the bandwidth settings in the desktop app to ensure that there aren't any limits on the upload speed and to ensure that things can be synced as quickly as possible? It's also important…

Hey @"geoffhart1962"! It looks like other than your regular files you also have some shared content in your account. Have you tried Helen's steps as shown here? 

Hey @"Ami7", awesome news! If you need something else, please let me know and I will be more than happy to help every step of the way. 🤗

Hi @"andrewwevers", no worries! I'm just going to go ahead and reach out via email, in order for us to investigate further. Reply back to me, and we'll take it from there! Thank you. 

Hey @"DavidJ1", my absolute pleasure! If you need any other info, I'll be one post away. Don't hesitate to give me a shout! 😇

Hi @"mifs1", thanks for the update! If you need something else, please let me know and I will be more than happy to help every step of the way. 😊

Hey there, @"DavidJ1", let's jump right into this! Generally, conflicted copies happen when files get edited by multiple computers at the same time. When changes are made to the same file at the same time, the first computer to sync the change "wins". Can you take a look at this article and let me know if something like…

Hey there, @"andrewwevers", welcome to our Community! You mentioned that you've tried fixing your hardlinks. However, I'd like to clarify if you've also tried fixing the app's permissions as described here. What happens when you choose "Open permissions" below the file's name as shown on your screenshots? One more thing,…

Hey @"Katriina1"! Can you check the plan page, and let me know what it reports there? Do you have any shared content taking up space in your account? Or perhaps you have any active Backups enabled. Can you check that as well? Also, what happens when you delete files online? Do you notice the same behavior?

Hey @"Andywinter"! Can you please try the same steps again and send us a screenshot of what you see after signing in? Thanks a bunch!

Hi @"Katriina1", let's jump right into this! Keep in mind that you actually don't need to permanently delete files to clear up space. Simply deleting them is all that is needed. You should be able to remove files and folders, in order to free up some of your space without any issues. Do you experience any issues when you…

Hi there, @"deco10"! I just sent you an email in order for us to have a closer look into this. Reply back to me, and we'll take it from there. Thanks a bunch!

Hey @"jjk382yahoocom", thanks for the added info! You can see more in regards to our Backup feature here. As for the exact steps in order to delete your active Backups, you can read more about it in this Help Center article. If you have any questions, let me know! 

This idea has been closed out after a period of inactivity. We appreciate you sharing it with us, and you’re always welcome to submit more ideas in the future.

Hey @"Anjo"! Yes it sounds like you're using a beta version again. Have you tried the steps I provided above in order to uninstall the app, and then turn early releases off? Did you face any issues when trying these out? If you've followed these exact steps, can you send me a screenshot of your account settings online in…

Hi there, @"mathijsw", let me jump in here! As a first step, please let me know the app's current syncing status. Also, based on the app version that you're using (243.3.6933) it sounds like you have the beta version installed instead of the stable one. That could be the culprit there. Can you try to uninstall Dropbox from…

Hey @"Enrico Molino", thanks for posting here! The time Dropbox takes to index your files can be affected by several factors. When you have a large number of files in your Dropbox folder, the app needs more memory and processing power to keep track of them. After an update, Dropbox may use more CPU and memory to sync,…

Hi there, @"Haliph"! A quick follow-up to our last message! Let us know if you still need assistance or if everything is working as expected. 

Hey @"markushaapa"! Following up to confirm whether your issue is resolved or if further support is needed. We're here to help either way.

Hey there, @"Ozfrog", let's jump right into this! Just to make sure we're aligned here, please allow me to recap. It sounds like you have some problems when trying to add someone via email to a shared file or folder, is that correct? Can you confirm if you're using these steps to share content? Are you using a public email…

Hey there, @"emihar" welcome to our Community! Based on the screenshot that you've provided, it looks like the app is still updating content, which could justify why your Backup shows as 0 bytes online. When did you download the desktop app, and how long has it been updating these 3 files for? Do you have many or large…

Hey @"rmhism", thanks for your patience! I just reached out via email, in order for us to have a closer look into this. Reply back to me, and we'll take it from there. Thanks!