Megan Dropbox Community Moderator

Hey @visard! Submitting a support ticket is the most direct way to reach our support team. Think of it as a standard email, which confirms we've received your request and assigns a unique tracking number to it. This allows you and the support team to easily reference your case, track its progress, and review past…

Hey there, @visard! Sorry to hear about that. Have you tried to contact Dropbox Support directly for this? If you open an incognito or private window, where you aren't logged into any Dropbox account, you can submit a ticket via this support page. Once you've sent your request, feel free to send me the ticket number, in…

Hey there, @Studiosoho, let's jump right into this! Which of our platforms are you using? Are you accessing us via our website, desktop app, or mobile app? I’m asking so I can provide the best guidance on how to download your content locally. If you're using our website, you can always use these steps to download your…

Hey there, @AndrewScottDev, let's see what we can find about this together! Just to confirm, which version of the app is causing this syncing issue? Are you possibly using a beta version denoted xx.3.******? You can find this by hovering your mouse over the Dropbox icon in your menu bar, next to your WiFi. Do you have any…

Hey @Robin17! You're correct about that, I'm going to go ahead and send you a new email. I'll see you there, thanks for your patience!

Hey @scoob, welcome to our Community! Apologies for the lengthy response; I just want to be sure I cover all of your concerns. When using our desktop app, a Dropbox folder is created locally on your device, and all of your Dropbox content is stored within it. The content inside this folder uses your account's quota. If you…

Hey @Daveh839! Could you please try uploading something from your phone, then pause and resume sync on Dropbox? Does the file upload? What about restarting the Dropbox app by following these steps? I was wondering if manually adding the file is indeed the only way to upload it to Dropbox. Please keep in mind that the issue…

Hey there, @LEMicher, thanks for posting here! When you visit your backups page online and choose to delete said backup, do you get any errors? If so, we'd appreciate a screenshot so we can get a visual of the issue. If this persists please let me know and I'll reach out via email to investigate further with account…

Hi there, @LizaDaniel, thanks for posting here today! In my experience, using detailed subfolder structures works best for gaming files but that's always up to you. Broad folders quickly become cluttered, whereas categorizing by game or project allows for faster retrieval and easier management over time. You could even use…

Hey @colbymaier! Still stuck with this, or did you work some magic and fix it? Either way, we'd love to know what fixed it for you, or if you still need some help.

Hi @carterlmiller! Hope things are going smoothly! Just wanted to check if you still need a hand. If all's well, feel free to share what did the trick.

Hey @SFEJ! If the Dropbox Finder extension keeps turning itself off after a restart, it usually points to a macOS Finder-extension conflict where another app’s Finder integration is taking precedence. You can read more about this here. When you get a chance, go back to System Settings → General → Login Items & Extensions →…

Hey @hjhworks, happy Monday! Happy to see that your issue is now resolved! It might have been the update indeed. We'll be one post away if you need anything else. 😎

Hey there, @cptste! Sorry for the late reply. After seeing your screenshot, I have to second what @Mark already mentioned. This seems to be the most likely scenario. Enjoy your free space, and if you need anything else just give us a shout. 🤗

Hey @amcoffice! Just popping in to see if you've had a chance to look at our last message. Still need help? We're all ears! If the issue is sorted, let us know what worked out for you.

Hey there, @Noshy_H! Just popping in to see if you've had a chance to look at our last message. Still need help? We're all ears! If the issue is sorted, let us know what worked out for you.

Hey there, @dpbrick! Following up to confirm whether your issue is resolved or if further support is needed. We're here to help either way.

Hey there, @BJ22! Just popping in to see if you've had a chance to look at our last message. Still need help? We're all ears! If the issue is sorted, let us know what worked out for you.

Hey there, @Thinkscott1015, thanks for the info! You should be able to hover your mouse over the Dropbox icon in your menu bar, next to your WiFi and that'd give you the app's syncing status. While you're at it, please close any third-party cloud apps (e.g., Google Drive, OneDrive), as they can sometimes interfere with…

Hey there, @Daveh839! I'd be happy to share the process with you, but I should clarify that this describes the general syncing process, not metadata specifically. Essentially, Dropbox continuously monitors your files to detect changes and sync them instantly across your devices. Real-time syncing works by detecting…

Hi there, @Thinkscott1015, welcome to our Community! Could you please confirm your device's exact OS, along with the version of the Dropbox desktop app and its syncing status? You can find this by hovering your mouse over the Dropbox icon in your menu bar, next to your WiFi. Could you also attach a screenshot of the…

Hey there, @Daveh839, I hope you're doing well! Thanks for reaching out. Based on everything you've described, it looks like this issue is originating from MyCloudHome and not directly from Dropbox. This is likely happening because you're using MyCloudHome to connect to both Boxifier and Dropbox. Specifically, I suspect…

Hey there, @IsraMarmol! Can you kindly send me a screenshot of this page and let me know if you can potentially see any sign that you might be part of a locked team? If so, can you try these steps in order to leave this state? Let me know of the results. If this doesn't work, I'll reach out internally, in order for us to…

Hey there, @carterlmiller, let's jump right into this! The first thing I'd like to clarify is whether you're using the website or our desktop app. It sounds like you are using the app, but I just need to confirm before providing the appropriate troubleshooting steps. If you are using our website, could you try clearing…

Amazing news @liquidsunshine! Happy to see that your issue is now resolved! 😊 If you need anything else, just give us a shout. Have a great rest of your week.

Hello @SpikyClip, thanks for posting here! I was also about to suggest an advanced reinstall, so I'm happy you already tried that. Please keep an eye out on the indexing, and let me know how things turn out. I'll be waiting for your updates.

Hey there, @daricci! The button that my colleague was referring to was the upwards arrow. When you click that do you see any other apps, or not?

Hey @mike979! I just sent you an email in order for us to investigate further. Please reply back to me, and we'll happily take it from there. Thank you! 🙂

Hi there, @hjhworks, welcome to our Community! When checking the left sidebar online, do you have this option that'll allow you to hide your sidebar? I am wondering if you notice the same behavior when accessing your account from a different browser or in incognito mode. Could you please test this and let me know? What you…

Hey there, @IsraMarmol, sorry to hear about that! To add to what @Mark already asked, I'd also love to know if you were part of a team trial at some point, and if it has now ended. What does your account's plan page show in terms of your account's storage, and plan that you're currently using? Let me know more, and we'll…