Megan Dropbox Community Moderator

Hi there, @franksamlin, let's jump right into this! To start, you mentioned that you haven't accessed your Dropbox account for more than 12 months, which means your account was most likely closed due to inactivity. Can you check your deleted files page, and your events page to see if your files appear there? However, keep…

Hey there, @kobushi! Circling back to see if you have any updates on this. Please let us know when you have a moment. Thanks!

Hey there, @Michael M.198! Thanks for the heads up! If you need anything else, please let me know and I will be more than happy to help every step of the way. 

Hey there, @JanBrouwer! Sorry to hear about that. I just sent you an email in order for us to investigate the case further. Please reply back to me, and we'll take it from there. Thanks!

Hey Margaret! I'd be happy to explain how syncing works in Dropbox to ensure we're aligned. When you install the Dropbox desktop app, it creates a local Dropbox folder on your device. This folder acts as a two-way mirror for your online Dropbox content, allowing you to add, edit, or remove files. Any changes made online…

Hey there, @Shin_Deki! It's done! 😎 If you need something else, please let me know and I will be more than happy to help every step of the way. 

Hey there, @anmarui74, thanks for posting here! Since the OP also reported a similar concern, I went ahead and merged your post under a similar thread. I checked the support ticket our user @hillard28 had with our specialized agents for some more insight regarding this case and I'd like to share what they mentioned. "I'd…

Hey @dontokyo, I hope you're doing well! Your post and any further comments have been merged here. For those wondering, you can find more troubleshooting steps and suggestions by visiting this thread. Please let me know if you need anything else. I will be more than happy to help every step of the way.

Hey there, @Netbag! I sincerely apologize for the delay. Your response was mistakenly caught in our spam filter, and we have just retrieved it. Are you still experiencing this issue? If so, please let me know, and I will follow up via email so we can take a closer look. Thank you!

Hey there, @Michael M.198, let's see what we can find together about this! For how long has your Dropbox app been stuck syncing files on your Mac? Assuming you've verified this isn't caused by an antivirus, firewall, or VPN/proxy, could you try signing out of your account and then back in through the app's preferences? To…

Hey Margaret! Allow me to clarify. Based on your latest screenshot, it looks like you're using selective sync for 2 TB of your data, including example folders: "Active PHOTOS" and "All RAW files" in the screenshot you shared previously. As expected since you've removed these folders via selective sync, they won't appear…

Hey there, @margaret104! I'd appreciate it if you could open your app's preferences—specifically your current selective sync settings—and send me a screenshot so I can take a look. While you're at it, could you also send a screenshot of the folders with the download symbol inside your Dropbox folder? Are you talking about…

Hi there, @karlfu, let's see what we can find about this together. Since other users are experiencing a similar issue, I've moved your post into the main discussion thread. You can find more details on why this happens in my previous reply here. I’ve also emailed you to request some account details needed for further…

Hey there, @Junednq, welcome to our Community! Let's jump right into this. To help me troubleshoot, could you please share your device's exact OS, the Dropbox app version, and its current syncing status? You can find this information by hovering your mouse over the Dropbox icon in your menu or taskbar (next to your Wi-Fi…

Hey @dontokyo! Happy to hear that. In any case, keep an eye out and let me know if you need anything else. Thanks a bunch! 😀

Hey @Mastermaker, I hope you're doing well! Your post and any further comments have been merged here. For those wondering, you can find more troubleshooting steps and suggestions by visiting this thread. Please let me know if you need anything else. I will be more than happy to help every step of the way.

Hey there, @SpencerPDX! As my colleague @Hannah pointed out in this relevant thread, there's no automatic way to resolve these conflicts. You will need to compare the original and conflicted folders, consolidate any differing files manually, and then delete the empty conflicted folder. Have these conflicts synced to your…

Hi there, @Dampol! I've just sent the certificate to the email address associated with your Community profile. Feel free to reach out if you need anything else! 😎

Hey there, @Mastermaker! Is the Dropbox Transfer option missing both inside and outside your Dropbox folder? Could you try the steps that my colleague, @Jay provided here to see if this helps? Also, since other users are also reporting the same problem, I'm going to go ahead and merge your post under a similar thread. I'll…

Hi there, @marinm! Thank you for providing the reference ticket. I've nudged our support team, and someone will reach out to you as soon as possible. It's best to continue troubleshooting via email, as they will need account-specific details to investigate further. Hang tight, and thank you for your patience. Please let me…

Hey there, @margaret104. Let me jump in here too. You mentioned using the app's preferences to remove said folders. Did you use the steps for selective sync? If not, don't hesitate to correct me. Have you tried selecting any of these folders to see if they sync locally to the device? In your selective sync settings, your…

Hey @kasperw, thanks for the updates! Just to make sure we're on the same page: when you created a new Dropbox account and connected it to a new user profile, did the app connect without any issues? You mentioned trying an advanced reinstall, but could you give it another try? When reinstalling the app please try using our…

Hey @loffe! I'll need a bit more information to help you troubleshoot effectively. Could you review my previous messages and share any additional details that might help us move forward?

Hej @loffe ! Jag hjälper dig gärna att reda ut dina frågor och problem. För att komma igång: vilket operativsystem använder du exakt? Har du också provat att ladda ner och installera Dropbox-appen för datorn via länken till vår officiella installationsfil? Om du har skärmdumpar på meddelandet du ser får du gärna skicka dem…

Hey there, @Danny514! It's my pleasure being able to help. If you need anything else give us a shout, and we'll be there to assist. Have a wonderful week ahead! 🤩

Hey there, @PESMMegan! How large are the Excel files that fail to print? Could you also let me know the spreadsheets use features newer than Excel 2016, such as macros, advanced formulas, or embedded objects? As another test, please open an example file on dropbox.com, click “...” next to the file name, hover over Open,…

Hey there, @rand42, sorry to hear about that! Generally, a selective sync conflict happens when a folder is removed via selective sync, a new folder with the same name is created in that location, and the original folder is later synced back to that spot. While there is no automatic way to resolve these conflicts, you can…

Hey there, @kasperw! Did you have any updates on this? If not, can you make sure that the Dropbox desktop app is installed on your device with full disk access and admin rights? You can read more about this here. While you're at it, please have a look at this part of the article too. Additionally, have you tried creating a…

Hey there, @Buncotools, welcome to our Community! To help me troubleshoot, could you please share the exact Dropbox desktop app version you're using, and its current syncing status? You can find this information by hovering your mouse over the Dropbox icon in your menu bar, next to your Wi-Fi icon. Have you tried signing…

Hej @loffe , låt oss gå rakt på sak! Kan du berätta lite mer om problemet du upplever med skrivbordsappen? När började det, vilket felmeddelande får du exakt och vilket operativsystem använder du? Prova gärna också att uppdatera med vår offline-installerare och meddela mig om problemet kvarstår. Om du har några skärmdumpar…