Megan Dropbox Community Moderator

Hey @ZekeNH! What do you see upon visiting your Dropbox Sign account? Also, is this a document that you had created or maybe that someone sent you? I know you mentioned that this is a Sign document, but have you checked your Dropbox account for any deleted files in case it's there?

Hey @YoVo, I just went ahead and reached out via email. Please feel free to send me your screenshots there, in order for me to have a visual of what you described. Thanks a bunch!

Hey @TME_26, welcome to the Community! You will be able to apply for this kind of discount by contacting our support team directly as soon as you upgrade and become a team admin on one of the supported plans. To learn more about Dropbox team discounts, or to request a sales person contact you, please visit this page. Let…

Hey there, @dan_mt, welcome to our Community! Your feedback regarding this has been very valuable and I will endeavor to make sure your voice is heard. I will pass on your comments to the relevant departments so we can continue to improve. In the meantime I'll keep your thread open, so that other users can interact and…

Hola, @"jolivera"! Con respecto al aviso que te pide que actualices tu cuenta: ¿recibiste un correo electrónico o una notificación en tu cuenta de Dropbox al respecto? Si recibiste un correo electrónico, ¿es posible que tengas una segunda cuenta de Dropbox? ¿Es posible que veas este aviso al intentar agregar nuevos…

This idea has been closed due to inactivity. Thank you for your suggestion, and if you have another idea to share, please do! 

Hi there, @"andreas781", happy Monday, I hope you're doing well! You can read all about our upload and download limits in the hyperlinks I'm going to attach. As for the refund, Dropbox has a strict no-refund policy. However, you can try contacting Support, but subscriptions are non-refundable unless required by law. You…

This idea has been closed out after a period of inactivity. We appreciate you sharing it with us, and you’re always welcome to submit more ideas in the future.

Hey @"RickWinkPa", welcome to our Community! Just to clarify: do you wish to know how many files you can have on your device in order to switch to File Provider, or generally how many files you can store while using it? The performance of the Dropbox desktop app can decline if you have more than 300,000 files synced to…

Hey there, @"Grahame31", let's see what we can find about this together. As a first step, are you seeing this on the Dropbox site, or desktop app? Can you also hover over the small Dropbox icon in the system tray and let us know the Dropbox app version you're using? Lastly, could you please send us a screenshot of the…

Hey @"verenaishere", let's jump into this! Just to make sure we're aligned can you clarify this: when you access your Finder and search for your Downloads folder do you get any results? It sounds like you had previously enabled our Backup feature. Can you visit this page, and let me know what you see there? A screenshot of…

Hey @"PedroAraujo"! Do you see this prompt when accessing your Office files online, or locally using our desktop app? If you’re seeing a prompt in Office 365 to link your Dropbox account and you’d rather not use that integration, you can turn it off in your Dropbox desktop app: -Open the Dropbox desktop app. -Click your…

Hey @"Smaranzky", thanks for the heads up! If the issue remains let me know, and I'll be more than happy to reach out via email in order for us to investigate further. Thanks a bunch. Give me a shout if you need anything else. 

Hallo @"abossier", welkom in onze community! Om er zeker van te zijn dat we elkaar goed begrijpen, kun je even verduidelijken of je onze desktop-app of de Dropbox-website gebruikt om je content te bekijken? En gaat het om een ​​gedeelde link of om een ​​bestand in je Dropbox-account? Krijg je deze foutmelding bij elk…

Hey there, @"hlou1206" let's see what we can find about this together! Have you made sure that you're not hitting your account's device limit if you're on the Basic plan? Keep in mind that you can see the number of devices currently linked to your Dropbox account under the “Devices” section of your online Security tab.…

Hey there, @"KARO1", let's jump right into this! It sounds possible that instead of logging in, you were actually prompted to create a new account with your email address. Do you have a transaction ID on your end? If so, can you use it in order to locate the account the charge is coming from? Also, if you have the Dropbox…

Hi there, @"Nick_S", thank you for taking the time to post about this on our Community! Indeed, the files of some Basic accounts may be subject to deletion. You can find all the relevant info in this article. From my side, it's important to mention that you should also have been notified via e-mail in regards to this…

Hey @"DoanTheTrung"! Following up to confirm whether your issue is resolved or if further support is needed. We're here to help either way.

Hey @"roddrops"! Sorry to hear you're facing the same issue again. Based on the information provided, it appears this issue might not be related to Dropbox. If it were linked to our app (or OneDrive), the issue would likely cease once the application is closed. Since the issue persists in folders outside of Dropbox, even…

Hey @"jaminsg"! I just sent you an email, in order for us to investigate further. Reply back to me, and we'll take it from there. Thanks a bunch!

Hey @"Unigirl"! A quick follow-up to our last message! Let us know if you still need assistance or if everything is working as expected. 

Hi @"jaminsg"! Thank for the info! Let's try one more thing. Could you confirm that ‘Automatic time zone’ is checked on this page? Also, please confirm that the timezone of your computer is set correctly. If both are set correctly let me know and I'll send you an email in order for us to have a closer look into this.…

This idea has been closed due to inactivity. Thank you for your suggestion, and if you have another idea to share, please do! 

Hey @"cloudstoragelover"! Just popping in to see if you've had a chance to look at our last message. Still need help? We're all ears! If the issue is sorted, let us know what worked out for you.

Hey @"IrisLev", let's jump right into this! Could you please navigate to your backups page and let me know if you have our feature enabled? You can always disable it in order to free up some storage space. Also, what does your plan tab report exactly in regards to your quota? Do you have any shared folders taking up space…

Hey @"jaminsg", let me jump in here! When did this start happening? Also, does this issue affect all photos and videos, or only some? One more thing: do you use camera uploads to upload your content? Having said that, can you try checking your photos tab using an entirely different browser, or incognito tab too? You could…

Hey @"amgleft"! Happy to see that your issue is now resolved! ☺️ If you need something else, please let me know and I will be more than happy to help every step of the way. 

Hey @"marleneswetland"! A quick follow-up to our last message! Let us know if you still need assistance or if everything is working as expected. 

Hi there, @"amgleft"! Hope things are going smoothly! Just wanted to check if you still need a hand. If all's well, feel free to share what did the trick.

Hey there, @"sinbin"! Just popping in to see if you've had a chance to look at our last message. Still need help? We're all ears! If the issue is sorted, let us know what worked out for you.