Mark Super User II

@"kiranghuge" wrote:Regarding Access Token Expiration Policy You may need to give a bit more info as you what you wish to discuss 🙂

That doesnt show the error from your link @"cagiali" However, shared folders use up the quota of all involved. So your bosses increased quota will not benefit you. If the folder is over your 2gb allowance you need to upgrade. 

What does it say or show when you go to the link? What is the error? Note that you'd need an account AND to be logged in to that account while trying to access the link for it to work 

Dropbox Transfer will work - thats what its designed for. You dont need an account to receive things. You just get a link via email which you click on and everything downloads. 

@"Rasheed2TB" wrote: I preferred local copies and i was struggling to copy from iPhone to laptop (it breaks in between and have no idea how much of it is copied). You are only using the computer to sync - it then uploads to the cloud from the computer. And you can see what has and hasn't uploaded via the Dropbox website.…

Have you tried to reinstall Dropbox? www.dropbox.com/downloading 

It takes time to upload them, but, Camera Uploads is by far the quickest way - just dont do it other ways as well because camera uploads wont realise that and you are doubling the workload. You need to leave the app open and let it do it. Alternatively connect to a computer and let it sync. BUT its going to take a long…

The Dropbox website only displays a preview, like all web services this isn't always perfect. However, what happens if you open it in Excel for web on the Dropbox site?

@"A1Alliance" wrote: Also note that I've been getting regular drop box full emails. You are almost certainly logged in to a different account then. Make sure the email you use is identical to the email you use from Dropbox. The OTHER thing is that Dropbox terms do state that they can, and do, remove data from accounts to…

@"SLHSB" wrote:But for now, you are right - if you pay more you get more functionality. Especially when the services cost - storing your data on its own has a cost implication.... without any revenue coming in like places like iCloud do (hardware) or GDrive (adverts).

@"SLHSB" wrote:Thank you Jay. Can I ask why it is limited to team plans and not for individuals please? Thank you To be honest its not something I've seen with many solutions on anything but Enterprise plans - and I use a lot of varying solutions and systems due to my work. It's like the old adage of 'you get what you pay…

@"LeonF" wrote:everything as at the date you rewind to if it is working optimally? It will roll back the account to the state it was in at that point but not files that were permanently deleted. I'm afraid, the clue is in the title. They are permanently removed and purged from the Dropbox servers when you do it. There is…

If they arent showing on Events then a few things has possibly happened: * They arent on Dropbox and never have been - have you checked you have enough quota to sync? * They have been permanently deleted (this removes all traces of them) * They are in a share which you have been removed from - OR you removed a share…

@"Creativenap" wrote:I have upgraded (paid more) in order to access the 24/7 phone support due to the urgent nature. Yet, I'm redirected to email correspondance with a significant lag in responses from your team. Out of interest have you paid for the upgrade or taken a trial? Trial memberships don't include support at the…

@"LeonF" wrote:Has anyone ever recovered files or folders you may have accidentally permanently deleted? If so, how do you do it? The only way I can think of is either via a backup OR a device connected to Dropbox which has not yet sync'd the deletion (maybe an infrequently used laptop?). 

If you have logged a ticket Dropbox will get back to you shortly 🙂

If you sign in again you will be able to reactivate it however the data within the account which was removed is not recoverable I'm afraid. As the email says about inactivity, it is wiped if accounts are not reactivated. 

There is no way to check or know if a link has been sent I'm afraid. You need to ask them, or, copy the link and send it via your own email (which is what I usually do) as I can then include other info with it and I've proof it was sent.

@"Trish S.2" wrote: When he Clicks on Add to Dropbox in email from me, it asks for Login ... not the Folder Secure Password which I put on the Folder! So he cannot access Folder Thats because you've given him edit access. The only way to have edit access on a folder is with a valid Dropbox account (so that it knows who is…

@"AleSoria" wrote: Hello! I used it a couple of weeks ago. And isn’t a paid account. I am devastated I can’t get my photographs back. What exactly is the error? How do you know it was deleted? Dropbox doesn't actually give a 'deleted' message or error upon logging in if it has been. 

@"caw81677" wrote: The ticket # referenced was created by the impacted user. Just review the ticket and you will see. We really need this solved and so far Dropbox support is not helpful. I dont work for Dropbox so I cant. Dropbox support only works Mon through Fri so it wont be picked up to earliest Monday. 

@"TNTyce" wrote:Has there been any solution to this problem? I now have the same thing showing in my Recycle Bin explorer. It is very annoying. Thank you for any help. It isnt a Dropbox issue I'm afraid - its something that has been done at OS level. Have you recently changed any files in Windows etc.?

@"caw81677" wrote:I have created a trial account just to see if I can get better support options and the community is the best I can find. Trial accounts cannot get paid levels of support because so many do exactly this I'm afraid - they upgrade to get help then cancel when they have it. Unfortunately the only people who…

@"Sally9" wrote:When I try to open it I get the message that " the file format or file extension is not valid. Verify that the file has not been corrupted and that the file extension matches the format of the file." Advice? That often means the extension has been changed or removed. Make sure the file is still called…

@"yofitofi" wrote: Thank you for your answer. Unfortunately the account is completely empty, there is no history of deletions. I'm sure I logged into the same email. I found a message in the email dated 18.7.23 Warning: You are 100 times over your Basic storage limit - New files added to your Dropbox folder won't be…

@"tatendamakoni" wrote:Thanks Mark, unfortunately its been more than the 30 days 😞 In which case it isnt recoverable I'm afraid - even if you pay to upgrade you cannot get it back now 😞 Sorry

@"tatendamakoni" wrote:Hi Hannah, can you kindly help me with retrieving my dropbox folders that were deleted by someone loaning my laptop You can do it yourself via https://help.dropbox.com/delete-restore/recover-deleted-files-folders as long as it was deleted within 30 days (assuming you are a free user).

Sorry I'm confused, where is the symlink on the iPhone or is it on the Mac? Note that Dropbox doesn't support or follow symlinks. However, Dropbox does now upload photos from the photo albums on the mobile device. So its possible it is pulling them from that. You can change it in the 'Back Up...' menu

@"clientreleases" wrote: Thanks for using Dropbox! The desktop client is regularly updated with many improvements and fixes. So, its gone stable but still no bug fixes and info on whats changed? There has obviously been some change as its moved from beta to stable. Come on @"clientreleases" - your users deserve more. 

@"Stacy3" wrote: How can I cancel my subscription immediately and get my refund that you took today Have you read the help articles on it?