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Dropbox Lite - "Can't upload. Please try again later."

Running into the error listed in the topic title. This is a fresh Dropbox Lite install. I've approved the login via email. The app was able to create a folder, but it refuses to upload any files. My storage is not full. I've tried multiple connectivity types (Wifi and cellular). I've restarted the app. No unusual characters are used in the filename. I've tested with a brand new .txt file as well on a different drive; same issue. Doesn't appear to be any status disruptions.

Any ideas? Thanks in advance!

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Walter

Hi @Zheszpar - sorry to hear about this.

Can you please clarify your device's exact OS and send us a screenshot of the exact error you're getting?

This will help us assist further.

Zheszpar

Heya Walter,

Sure thing - thanks for looking into this! I'm just trying to transfer some tiny character files. 400kb between the two of them.

Edition Windows 11 Pro
Version 24H2
Installed on ‎12/‎16/‎2024
OS build 26100.2605
Experience Windows Feature Experience Pack 1000.26100.36.0

Mark

What exactly is the program you are using to upload? Im not aware of an official Dropbox app called Dropbox Lite. Do you have a link or anything?

Zheszpar

It used to be "Dropbox for S Mode", I grabbed it from the Microsoft store:

https://apps.microsoft.com/detail/9wzdncrfj0pk?hl=en-US&gl=US

https://help.dropbox.com/installs/dropbox-lite

Looks like it was rebranded to Dropbox Lite at some point. I am not in S mode, but I use it on a laptop that has a 4g modem for maximum control over power and data usage.

Jay

HI @Zheszpar, if you're not on a Dropbox Basic plan with more than 3 devices connected, could you try uninstalling the app, rebooting the device, and re-installing it to see if this helps?

Do you have any proxy, VPN, firewall, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains?

Are you able to upload files normally via the Dropbox site?

Zheszpar

Heya Jay,

Thanks for taking a look at this! I am on Dropbox Basic with exactly three devices.

I just tested uploading files from the laptop in question via the Dropbox site. I uploaded one file via Wifi on my home network, and then to test bypassing my ISP entirely I disabled my Wifi and uploaded the second file without issue via 4g LTE. Odd that the site works but the app does not, thanks for suggesting that!

I've uninstalled the app, restarted the PC, and reinstalled it - same issue, just trying to upload a blank text file now, no go.

I'm only using default Windows 11 security; Windows Security, Windows firewall, no VPN or proxy.

Walter

Hey @Zheszpar - thanks for the additional details.

Can you please let us know if you've tried disabling your security software temporarily as a test to see how it goes?

Also, do you happen to have the Dropbox desktop app installed on the affected machine?

Let us know and we'll take it from there.

Zheszpar

Sure thing - and thanks for continuing to look into this odd situation!

I've just tried disabling the antivirus and firewall in windows and reuploading - no dice, same issue.

I haven't installed the Dropbox desktop app on either laptop that I've been testing this on, no.

Walter

I see, thanks for clarifying this for me @Zheszpar

We might need to switch to email to have a further look internally at this point, but before we get there, could you try uninstalling the app, creating a new OS profile on your computer and try to install the app there?

Do you get the same results?

Also, you mentioned that this was a fresh Dropbox Lite install. Was any Dropbox app ever running on the device?

Zheszpar

Sure thing!

Just tested that out - I made a local account, installed Dropbox Lite first thing, logged in, uploaded a test file, same error.

No version of Dropbox was on this laptop previously - at least not since I've owned it. I purchased this laptop used, installed fresh Windows 11 on a brand new SSD.

Hannah

Thanks for the trying that, @Zheszpar and hi from me as well.

Do you mind if we reach out to you via email, so we can take a closer look into this for you?

Zheszpar

For sure - and sure thing! Happy to troubleshoot further via email. Thank you!

Hannah

Thanks, @Zheszpar!

I just emailed you and we'll continue there.