Mark Super User II

You'll need to contact support via www.dropbox.com/support to get it resolved. 

What is it saying @"Joe M.10" when you try and remove it? 

I personally find that automatic offline doesnt work very well.... it certainly doesn't stay on here for my files (and again, like you, I have loads of space). So all I can suggest is manually doing it at the moment. 

Have you got it set to Online Only? If so set it so that they arent and they should download as offline 🙂

Its just worth remembering that these are a rolling 24 hour window AND that Dropbox do, and have, changed how links work without warning before which can break things. My personal view on this is, dont use Dropbox. It isn't a hosting tool or platform and at some point it is going to stop working for you. 

@"gyanarthi" wrote:Hi @"Nancy"... thats correct, I Use MPMU DEV snapsot plugin upload them both.. In terms of how the backup tool works that's something you will need to speak to the developer of the app for I'm afraid. Dropbox has no control over that. 

@"mariposaccc" wrote:Is this possible? Do we need to buy more licenses even when they are using the same company space? Yes. Because each account needs its own space and quota. Shared folders do not benefit others. Dont just use the 1 account and share it with everybody, its against the T&C's and could cause the data to be…

How long ago did you log the ticket? What is the ticket numbers? And unfortunately as annoyed as you are threats wont get you anywhere. The issue has been going on for years because people have been doing this for years.... the number of files/viruses going out linked to Dropbox (and other providers) links is just…

What does www.dropbox.com/events show? Note as they are in a shared folder if the person who uploaded them has deleted and permanently deleted them they wont show on that link. Also, if they were deleted more than your revision window (or 6 months) they also wont appear. 

@"ceedee" wrote:Is this even possible, or do I risk messing up all my data? Dont do it. The data will get corrupt. Dropbox (and any other cloud tool basically) isn't designed to use data files when something else is, so, as Mail has things being written and read from almost constantly it will cause issues. The other thing…

Hi @"Robert T.30" I actually dont think thats an ! its a notification (1). I had a similar issue on a mac that it just wouldn't go away. Its worth clicking on the bell icon though and seeing if anything is in that 🙂

As you can see the folders but not the files what does Dropbox say if you mouse over its icon on Computer A?

Do any files show as having the spinning sync'ing icon on them? It may help if you can take them out of Dropbox for a bit (say to desktop), let it sync to a tick and then put them back. If not try a full reinstall: www.dropbox.com/downloading

Have you looked at https://help.dropbox.com/account-access/one-time-code ?

So, it seems stuck at that. Have you tried restarting the computer? 

@"harumscarum" wrote:I have same issue; however I did not receive any email, and functionality is not restored after one week You need to contact support for assistance. www.dropbox.com/support

The red icon doesnt replicate online or to other devices. So it only shows on the device having an issue. If you go to the app and click on the icon and then click on your little name/image/letters at top right you can see a menu saying 'Sync Issues'. Have you checked that?

What does Dropbox say when its open if you hover your mouse over the icon on the status bar?

Hi @"Sumski1111" Very unlikely due to the fact that you are only person whos reporting it - this place usually falls apart as soon as there's a service issue. Have you ran a traceroute to see where the issue is?

Send them a shared link? www.dropbox.com/links Or use File Transfers? 

The issue is if the internet isnt perfect or drops out the website just stops uploading. Then you need to start again as it doesn't know what was (or wasn't) uploaded. I'd personally not risk uploading that many via the web as you just dont know what has and hasn't worked. You are much better using the desktop client to do…

https://help.dropbox.com/account-access/lost-email-access

@"yomaocorp" wrote: Its my second ban. I want to stay on dropbox business and we already connect payment but it says it will charge us at 9 November - we need it now, we need to share our files and the other stuff without any limits not at 9 November but now - what should we do? Exit free plan and click to buy business…

@"JaneUser" wrote:DID NOT SAY anywhere that an invitee needs to DOWNLOAD AN APP to qualify for the bonus. Yes it does: https://help.dropbox.com/storage-space/how-much-free-space states: To get started, simply invite your friends to Dropbox from the referrals page. Both you and your friend will receive bonus space if they…

@"JaneUser" wrote:So has anyone ever gotten their bonus? Yes. All 16 of them 🙂 You've not said what the issue is. What is www.dropbox.com/referral_status showing?

@"Carola11" wrote:I ma sorry, but I ma not that tech savi and do not know how to do that. Are there step by step instructions or a video I could watch to help me. I am 68 yrs old and still working in real estate. Now I need my files and I can not open them. Thank you. You need to speak to OneDrive - its their icons, its…

@"Samurai000" wrote: So should I upgrade now? I just want to talk through phone or web mtg before I started upgrade because this is similar situation I ve lost all my data from my old PC... For info you can only get email and chat support after you pay. There is none (rightfully if we are honest) before - because, being…

Do you have an app on your phone to open and edit the files? Dropbox simply gets the file to the phone and shows a preview of it, it doesn't control the editing or resaving of it

@"Carola11" wrote:Hi, it still is not working. You said it is not Dropbox, yet it only affects the PDF files in DropBox. PLease help! It isnt a Dropbox issue. It is a OneDrive issue. That icon is from their software. It means THAT is what is linking to the files, not Dropbox. You have almost certainly got both OneDrive and…

Hi @"Samurai000" Wow the English is very very good, well done! As syncing stopped in April does that mean you ran out of quota? What did https://www.dropbox.com/manage/ show? My guess is 1 of 2 things has happened: * You ran out of quota, at which point all syncing stops. That data then never got to Dropbox because it…