Jay Dropbox Community Moderator

Is the WiFi network you're connected to fast and stable, or is it a public WiFi connection? Are you able to connect your phone to your desktop machine to upload the videos that way to your Dropbox account, using the Dropbox desktop application?

As you've already deleted the account, there wouldn't be any way for us to delete the shared links immediately, since the account associated with them is no longer available. As you are concerned about this data, you can try contacting the privacy team by emailing privacy@dropbox.com to see what can be done in this…

If you're paying for a subscription, but you've only got 2 GB of quota on your account, then it sounds like you have another Dropbox account under another email address, since the Basic plan only has 2 GB. As you received an email about this, can you double-check the exact email address that message was sent to, to ensure…

HI @"Calion", have you tried clicking the notification icon within the Dropbox desktop application itself via the menu bar, and marking the notification as read?

The Dropbox cache folder would always be recreated, but clearing it could've helped with the syncing process. Do you have any proxy, VPN, firewall, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains?

Hi @"MikePDX", thanks for your message. As a workaround, we'd recommend logging into your Dropbox account directly in your browser and downloading the file from there directly, instead of using a shared link to the same file, as this won't contribute to your daily bandwidth limit. Alternatively, you can use the Dropbox…

Hi @"LB3444", thanks for your message. As you've deleted your account, Dropbox will delete your files from the server permanently after 30 days have passed, according to our Privacy Policy. This means that files and folders that were visible via shared links might still be visible during this 30 day period. After this time…

Hi @"Raul64", thanks for bringing this to our attention. Could you try quitting the Dropbox desktop application, and then delete the entire Dropbox cache folder? Afterwards, reboot the machine and allow the Dropbox desktop application to start to sync again to see if you get the same behavior. Keep me updated with any…

Hi @"BDeller", thanks for bringing this to our attention. As it sounds like you're referring to a Dropbox Backup, since this backs up files in My Documents and other system folders, you can follow these steps to disable the backup on your machine. Keep me updated with any progress!

Do you get the same error message when you try to upload any videos from your device, even smaller ones?

Hi @"gfriedflooring", thanks for the details. Are you referring to having 50 GB of free space on your Dropbox account, or on your phone? Are you connected to WiFi or cellular data when attempting to upload the video to your account via the Dropbox mobile app? This will help me to assist further!

Hi @"jnordaker", thanks for posting today. Are you missing files from your Dropbox account? Do you see any of the files on the events page or the deleted files page? Are you contacting us regarding the number of emails you've received from Dropbox? This will help me to assist further.

Hi @"jnordaker", thanks for messaging the Community. If you sign in to your Dropbox account, you should be able to view the chatbot when accessing the support page. I can see that you have another thread regarding missing files, if that the issue you're experiencing? Any other info or screenshots would be helpful.

Hi @"jaminsg", thanks for bringing this to our attention. Are these images taken by your phone camera, or are they images uploaded to your Dropbox account manually from another source, such as a download? This will help me to assist further!

You mentioned that another device of yours does show the menu bar. Are there any differences between the two devices in terms of software, such as any proxy, VPN, firewall, or other security software?

If the Dropbox desktop application is syncing, then the menu bar icon should be running, as without that icon, it wouldn't be possible for the app to continue running. Could you try quitting Bartender to see if the menu icon appears normally? Have you tried rebooting your machine as well?

Hi @"IoanaH", thanks for the details. I think it would be best to contact the support team since they have more tools and steps available to troubleshoot this matter for you. You can submit a ticket to the team via this link while logged into your Dropbox account.

Hi @"JpRich", thanks for messaging the Community. Is the Dropbox desktop application successfully running and syncing, by checking to see if the files in the Dropbox folder have sync icons on them? This will help me to assist further!

Hi @"DoanTheTrung", thanks for contacting us. In addition to what @"Rich" asked, what OS are you currently running? Any other info or screenshots would be helpful!

Are the files marked as available offline on your desktop? What error are you getting when attempting to preview the files?

If you haven't used the Dropbox desktop application on this machine, then it's likely that nothing has been syncing to your account online. This would also mean that there is nothing to restore from the site, as no files were uploaded there. Do you see any recent events or deleted files on your account?

Hi @"terpsy", thanks for messaging the Community! Currently, there isn't a method to merge two Dropbox accounts together. Are you still actively using the free Dropbox account, or is it an older account with files in it? This will help me to assist further!

Hi @"Unigirl", thanks for bringing this to our attention. When you say that the Dropbox app hasn't been used in years, do you mean having it run and sync folders in general? Do you log in to your Dropbox account online? It sounds like you were using the Dropbox Backup feature, which allows you to backup certain system…

I think it would be best to contact the support team since they have more tools and steps available to troubleshoot this matter for you. You can submit a ticket to the team via this link while logged into your Dropbox account.

Apologies, the link wasn't attached in my previous message. You can contact support via this link.

Thanks for the info, at this point it might be better for the support team to look into this in more detail. You can contact them directly via this link, and they'll be able to investigate further.

Hi @"Justina_Audio", could you ask the other members of the team to right click their Dropbox folders and choose the Available offline option. This will force the Dropbox folder to have all files and folders downloaded locally. 

Hi @"FrankGaz", currently there aren't any plans that offer the feature you're looking for. The closest feature we have is full text searching within documents, which allows you to locate keywords across all your files, and this feature is available on the specified plans listed in that article.

Thanks for the update, @"mgaal", that sounds like the steps in the link I attached in my previous reply to locate your billing receipts. I'm glad to hear that you were able to locate those invoices. If you have any further queries, feel free to message back.

Hi @"SGrice", I'm glad to hear you were able to resolve this matter. Could you let us know what steps you took as this may help other users in a similar situation?