Jay Dropbox Community Moderator

We appreciate your comments, and understand how the notification could be concerning. If there's anything else we can assist with in the future, feel free to reply back here.

Hi @Levon, thanks for the reply. We appreciate your feedback regarding the notifications about the deleted files. We take all comments into consideration when improving the Dropbox interface and notifications. Were you able to restore the deleted files from your account, or was this an expected deletion that you performed?

Hi @anfox, thanks for messaging the Community. First of all, you mentioned that you created a 'share link'. Is this a shared link to a folder, or a shared folder? Have you tried creating a shared folder directly, and within that shared folder on the site, adding these users to edit the folder? Whatever details you can…

For shared links, you would need to have the &rlkey=<token> included in order to allow the files to preview normally. In relation to your other questions about what Dropbox returns to an older client when a link is requested, we don't have any information available regarding this, or the redirect chain itself.

The last changes to shared links was back in August 2024, in which you can read about the changes here. We've not received any information on new changes to how shared links are being delivered. The 302 redirect was present in the above changes, and occur when using either:…

Hi @deco10, thanks for messaging the Community. There aren't any changes to how files are rendered via a shared link, aside from the URL changing. If you open the shared link in a private browsing/incognito window, does the XML file render normally? Feel free to drop any relevant details below. The more I know upfront, the…

Hi @testuser67, I've resent the email to your address associated with the community profile. Just in case, could you also check your junk/spam or deleted items folder in case the email is there?

Hi @iconpro, thanks for messaging today. Just for clarification, when they activated the referral on a VPN connection, was your desktop machine also connected to the same VPN? This will help me to assist further!

Hi @JeannettePeter, just to check, when you say you reduced the number of files on your machine, how many files do you have in the Dropbox folder currently?

Thanks for the info, I've sent you an email, please could you reply to it when you get a chance?

Thanks for the update. Are you able to locate the old Downloads folder in the Trash on your Mac? Is the Downloads folder also recreating the 'My Mac' folder in the Dropbox folder again? A screenshot showing this would help me further!

Hi @testuser67, thanks for bringing this to our attention. Are you installing the Dropbox desktop application on multiple machines? Could you try renaming the install file without the ARM64 section, like the installer is showing in this article and try launching it with the new file name? If you can share any error…

If you right click the Downloads folder and then Get Info, are you able to change the default location for the folder?

Thanks for the info. Could you try the following steps on your machine: Click the Dropbox icon in your menu bar (Mac). Click your profile picture or initials. Click Preferences. Click the Accounts tab. Press the Option key (on Mac) and at the same time click the Reset OS folders locations button. Click Continue. In the…

It's likely that something else is taking up the quota on your Dropbox account, so we'll try to locate what that is together. Could you attach a screenshot showing this page on your account online?

Hi @Patricia_lkrt, thanks for your message. I'm glad to hear that you're able to access your Excel file without any issues. If there's anything else we can assist with, feel free to reply back here!

That's excellent news! I'm glad to hear that you were able to resolve the issue. If there's anything else we can assist with, feel free to reply back here!

It looks like this is an old Dropbox computer backup, which used to move the folders into the Dropbox folder. Are you able to move the Mac folder out of the Dropbox folder entirely, or just the Downloads folder to your home folder?

Could you clarify how the folder appears in the Dropbox folder? Is it within a subfolder, or just visible in the root folder? In your next reply, could you attach a screenshot showing how the Downloads folder appears there.

Hi @dmedinets, thanks for bringing this to our attention. In order to look into this matter in more detail, I've sent you an email, please could you reply to it when you get a chance? In the meantime, if there's anything else we can assist with, feel free to reply back here!

Hi @13eichenwaldr, thanks for contacting us! Is it possible that you've enabled the Dropbox Backup feature for your account? This will allow you to backup certain system folders, including the Downloads folder. Can you check to see if there is a backup visible on the Dropbox site? Whatever details you can provide, even if…

Hi @Ministar25, thanks for contacting us! The new Terms of Service would be referring to future changes that are being made to the Dropbox platform and features. You can read up more about the changes to the Terms of Services, along with the mention of multiple workspaces in this article. If you have any further queries,…

Hi @taciteloquence, if the SD card is plugged into the computer directly, then it's possible that it isn't detected as an external drive, but a removable drive, which is a little different in terms on how the computer and Dropbox. If you connect the SD card into the external reader, does it get detected in the Dropbox…

If you can't edit the shared folder itself, or the folders inside it, you can remove the shared folder from your account by following these steps.

Hi @KateHB, thanks for messaging the Community. It sounds like you're referring to a shared folder in which you're a member. Are you able to see the shared folder on your account from this page? Are you an editor of the shared folder, which would allow you to add and delete files and folders within the shared folder? Do…

Hi @rosethevoid, thanks for your reply. We're glad to hear that you were able to resolve your issue with the read-only files. If there's anything else we can assist with, feel free to reply back here!

Hi @Erik_Nielsen, thanks for the update on this matter. If you continue to experience the same behavior that you previously reported, please let us know here!

Hi @amcoffice, thanks for the update. As you've noticed the Dropbox Lite/S Mode app is different from the full Dropbox desktop application, as the latter creates the Dropbox folder for you to directly sync your files. Regarding the PDF issue, as you mentioned that it opens them in Edge, have you tried installing a PDF…

Hi @Michael M.198, thanks for the info. Could you check your Dropbox account security page to check for any recent sessions on your browser, and see if they match up with when you last logged into the account. Are you certain that you didn't use the Google Sign In option when logging in to your Dropbox account on the…

Hi @alexsteimle, thanks for bringing this to our attention. You can see which Dropbox users would receive notifications about new comments in this article. For convenience, this is what the article states: The following people will receive an email and a notification both on dropbox.com and on their connected devices: The…