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The Microsoft Store app Dropbox Lite is preventing the Dropbox desktop app installation

Nocton

We use Dropbox to share files in a group. Recently a user found after editing a spreadsheet that they could not upload it to their Dropbox folder (using a Windows script they had used successfully for years). Unfortunately, instead of asking for help they spent some time trying to sort the problem out themselves, including re-installing Dropbox and installing Dropbox Lite from the Microsoft Store. They are using Windows 10 with 0patch and the problem was actually caused by a recent patch. This was a known problem which I fixed with a series of Windows commands supplied by 0patch.

So now we needed to re-install Dropbox. I went into Windows Settings and uninstalled the Dropbox app showing (it was very small ~40K, so may be something to do with Dropbox Lite?). Then downloaded a clean version of Dropbox and installed it. But just before the installation completed a message cam up saying the the installation could not complete because there was a version of Dropbox in Microsoft Store. However, I cannot find any version of Dropbox in MS Store or via Settings/Apps. A complete Windows Restart made no difference. Has anyone a solution to this problem? Could it be a oPatch problem?

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Nocton

I have solved the problem by installing Dropbox from within ethe Microsoft Store. I have not used Microsoft Store before and it seems that the Library of past apps it keeps was causing the error message.

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Jay

Hi @Nocton, thanks for messaging today.

Could you clarify exactly how you uninstalled the Dropbox Lite app, and the Dropbox desktop application?

Did you perform a full advanced reinstallation of the latter?

Any details you can provide would help me greatly!

Nocton

The Dropbox apps were uninstalled via Windows Settings.

We did not perform an advanced reinstallation. Looking at the web page you refer to we stopped after section 3.

Jay

Thanks for the update, could you try following all the steps to perform an advanced reinstallation of the desktop app, to see if this helps remove any remaining references to the Dropbox Lite app?

Nocton

Thank you, Jay. Will do, but it may not be for a couple of days, before I can report the result.

Jay

Not a problem, feel free to let me know what the result is in a reply, and we can take it from there if the issue persists!

Nocton

I've tried the advanced re-installation, but it made no difference. I also tried deleting three Dropbox entries under the Microsoft folder in the registry, but it made no difference either.

Jay

Thanks for the info. Is the user part of a Dropbox team, or using a personal account, in order to contact the support team directly?

Nocton

I am not sure I understand the question. The user has their own Dropbox account and is invited to share the data via an invitation from the main user.

Jay

As the user is experiencing issues with their Dropbox app on their device, and an advanced reinstallation hasn't helped, then they would need to contact the support team from their account.

If they are on a personal account, they would need to contact the team directly, and if they're part of a Dropbox team, then the team admin could assist them by contacting the team.

Nocton

The only support is me and as I cannot understand the problem I have asked for help here. But it looks as if you cannot help.

Jay

As it seems that the app still isn't working despite the advanced reinstallation, this is why the support team would need to look into it further.

Nocton